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Neos Hotel Cartagena

2.5 star property
Hotel with a rooftop terrace, steps from Port of Cartagena

Choose dates to view prices

Photo gallery for Neos Hotel Cartagena

Aerial view
Exterior
1 bedroom, iron/ironing board, free WiFi, bed sheets
Terrace/patio
Property entrance

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Spa
  • Pet-friendly
  • 24/7 front desk
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Twin Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

Highlights

Separate bedroom
Ceiling fan
Private bathroom
Daily housekeeping
Located on the top floor
Wardrobe
In-room massage
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple

1 bedroom, iron/ironing board, free WiFi, bed sheets

Superior Triple

Highlights

Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Daily housekeeping
Located on the top floor
Wardrobe
In-room massage
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Basic Room, 1 Double Bed

1 bedroom, iron/ironing board, free WiFi, bed sheets

Basic Room, 1 Double Bed

Highlights

Separate bedroom
Ceiling fan
Private bathroom
In-room massage
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Cuadruple Superior

1 bedroom, iron/ironing board, free WiFi, bed sheets

Cuadruple Superior

Highlights

Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Daily housekeeping
Located on the top floor
Wardrobe
In-room massage
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Standard Double Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Double Room

Highlights

Separate bedroom
Ceiling fan
Private bathroom
In-room massage
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Familiar

1 bedroom, iron/ironing board, free WiFi, bed sheets

Familiar

Highlights

Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Daily housekeeping
Located on the top floor
Wardrobe
In-room massage
  • Sleeps 5
  • 1 Double Bed, 1 Single Bed and 1 Single Bunk Bed

Basic Triple Room

Highlights

Separate bedroom
Ceiling fan
In-room massage
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Cuadruple

1 bedroom, iron/ironing board, free WiFi, bed sheets

Cuadruple

Highlights

Separate bedroom
Ceiling fan
Private bathroom
Daily housekeeping
Located on the top floor
Wardrobe
In-room massage
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed OR 1 Queen Bed and 2 Single Beds

View all photos for Economy Double Room Single Use

1 bedroom, iron/ironing board, free WiFi, bed sheets

Economy Double Room Single Use

Highlights

Air conditioning
TV
Separate bedroom
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
Located on the top floor
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
Manga carrera 30 #28-85, Cartagena

What's nearby

  • Port of Cartagena - 3 min walk - 0.3 km
  • Cartagena de Indias Convention Center - 4 min drive - 2.5 km
  • San Felipe de Barajas Castle - 4 min drive - 2.1 km
  • Clock Tower - 4 min drive - 2.8 km
  • Bocagrande Beach - 6 min drive - 4.2 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 20 min drive

Restaurants

  • ‪Mc Donald's - ‬19 min walk
  • ‪El Trebol - ‬9 min walk
  • ‪Juan Valdez Café - ‬18 min walk
  • ‪Sr. Wok - ‬16 min walk
  • ‪Crepes & Waffles - ‬16 min walk

About this property

Neos Hotel Cartagena

Hotel near Port of Cartagena
Located close to San Felipe de Barajas Castle and Cartagena de Indias Convention Center, Neos Hotel Cartagena provides a rooftop terrace, a coffee shop/cafe and laundry facilities. Treat yourself to a deep-tissue massage or other spa services. In addition to a restaurant and a snack bar/deli, guests can connect to free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
You'll also find perks such as:
  • Cooked-to-order breakfast (surcharge), express check-out and a banquet hall
  • Luggage storage, a 24-hour front desk and coffee/tea in reception
  • Tour/ticket information, coworking spaces and outdoor furniture
Room features
All guest rooms at Neos Hotel Cartagena include amenities, such as free WiFi.
Other amenities include:
  • Ceiling fans and daily housekeeping

Languages

English, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 3 metres
  • Street parking available
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: COP 20,000 to 25,000 for adults and COP 15,000 to 18,000 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • 4 accessible parking spaces
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

More

  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of COP 50000 per pet (varies based on length of stay), plus a one-off cleaning fee of COP 30000
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 20000 to 25000 for adults and COP 15000 to 18000 for children
  • Pet fee: COP 50000 per pet (varies based on length of stay) plus a one-off COP30000 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

NEOS Hotel SAS
Neos Hotel Cartagena Hotel
Neos Hotel Cartagena Cartagena
Neos Hotel Cartagena Hotel Cartagena

Frequently asked questions

Is Neos Hotel Cartagena pet-friendly?

Yes, pets are allowed at this property. There's a fee of COP 50000 per pet, per day. A cleaning fee of COP 30000 also applies. Service animals are exempt from fees.

How much is parking at Neos Hotel Cartagena?

There is free parking nearby.

What time is check-in at Neos Hotel Cartagena?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Neos Hotel Cartagena?

Checkout is at noon. Late check-out is available for a fee.

Where is Neos Hotel Cartagena located?

Located in Manga, this hotel is 0.4 mi (0.6 km) from Port of Cartagena, and within 3 mi (5 km) of San Felipe de Barajas Castle and Cartagena de Indias Convention Center. Walls of Cartagena and Clock Tower are also within 3 mi (5 km).

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Neos Hotel Cartagena Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 17 out of 30 reviews
Rating 8 - Good. 1 out of 30 reviews
Rating 6 - Okay. 7 out of 30 reviews
Rating 4 - Poor. 2 out of 30 reviews
Rating 2 - Terrible. 3 out of 30 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10

The hotel was nothing like the description. My fiance and i decided to stay in boca grande. On the beach, it's for the same price
Stayed 2 nights in May 2025

10/10

Good place to stay once you decide to get rest.
Stayed 3 nights in Jun 2024

10/10

Is ok,well located from the historic city.
Stayed 1 night in Aug 2024

8/10

Little bit from walled city but still worth it for price. Good hotel
Stayed 5 nights in Jan 2024

6/10

N/A
Stayed 2 nights in Mar 2025

2/10

Its expedias fault The rooms you showed are nothing like the property
Stayed 1 night in Dec 2024

4/10

The photo did not really look like in the picture.. the room was without windows and it was really really hot even with the fan
Stayed 4 nights in May 2025

10/10

Muy buena atención, te proponen solución y apoyo a cualquier solicitud que les hagas.
Stayed 2 nights in Apr 2025

10/10

Good
Stayed 8 nights in Jan 2025

6/10

La limpieza no era la mejor, pero se puede estar. Lo que no me gustó fueron los ruidos, en la mañana ponen música sin pensar en el descanso de los clientes. Se oyen los pasos de las escaleras. El 31 de diciembre estuvieron de fiesta en la azotea hasta las 7 de la mañana, y uno va a un hotel para poder descansar, pienso que estaría bien que avisaran de esto a los huéspedes. El personal fue muy amable.
Stayed 3 nights in Dec 2024

6/10

Stayed 6 nights in Dec 2024

10/10

El hotel aunque está en remodelación de algunos dormitorios, lo encontré un lugar seguro y servicial.
Stayed 14 nights in Dec 2024

10/10

It was safe and staff and management treated me good. Overall i had a great vacation.
Stayed 27 nights in Oct 2024

2/10

Wenn jemand eine Reservierung vornehmen möchtet .lese unbedingt diesen Kommentar. Ich habe dieses Hotel für neun Nächte gebucht, bin nur eine Nacht da übernachtet und habe das Hotel am nächsten Tag verlassen und mir wurde kein Geld zurückerstattet, kann man nicht hier ein Hotel nennen nur eine ganz alte Gebäude für schlafen, schlechtes Unterkunft was ich bisher gesehen habe, unterscheidet sich völlig von den Fotos, die Sie im Internet sehen kann .Es gibt keine Einrichtungen rund um das Hotel, wie Restaurants und Supermärkte, es gibt keine Möglichkeit Öffentliche Verkehrsmittel, man muss ein Taxi nehmen, meiner Meinung ist besser mit den Taxikosten, ein besseres Hotel in gutem Ort reserviert.
Stayed 9 nights in Nov 2024

10/10

Exelente sin duda volveré
Stayed 3 nights in Oct 2024

10/10

Exelente
Stayed 1 night in Aug 2024

10/10

Instalaciones limpias, cómodas y seguras. Personal amable y colaborador. Habitación silenciosa y tranquila. Pasé una noche muy tranquila. Además solicité cena y estuvo deliciosa. Gracias a todo el personal mi estadía fué agradable.
Stayed 1 night in Jul 2024

10/10

Stayed 3 nights in Jul 2024

10/10

Stayed 1 night in Jun 2024

10/10

Stayed 2 nights in Jun 2024

6/10

No hay agua caliente, dice que incluye desayuno, pero luego no es asi. Muy alejado de todo.
Stayed 4 nights in Apr 2024

10/10

Stayed 1 night in Jan 2024

6/10

Stayed 7 nights in Nov 2023

4/10

Stayed 1 night in Oct 2023

2/10

I give this hotel a poor rating because the customer service is very bad. I needed to switch my room because it was very hot in the room they placed me in. The ceiling fan in the room only circulated the hot air around the room.The staff told me if I wanted to switch rooms, I would have to pay for an additional room and there is nothing they can do about it. It’s very disappointing how they lack accommodating their guests., They could have told us that the room gets very hot at night before putting us in the room. I will not recommend people to stay here if visiting Manga or Cartagena. This is not the ideal hotel you should stay if your looking to be comfortable., Also, the cable on the tv did not work or there probably wasn’t any cable.