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NH Cartagena Urban Royal

3.5 star property
Hotel with a rooftop terrace, steps from Clock Tower

Choose dates to view prices

Photo gallery for NH Cartagena Urban Royal

Terrace/patio
Reception
Premium bedding, minibar, in-room safe, desk
Sports facility
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Laundry
The current price is S$123
29 Jun - 30 Jun

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room (Extra Bed 2 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Superior Room (Extra Bed 2 Adults + 1 Child)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room (View)

Premium bedding, minibar, in-room safe, desk

Superior Room (View)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Balcony

Highlights

Balcony
Air conditioning
Fridge
LCD TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Fridge
LCD TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Premium bedding, minibar, in-room safe, desk

Standard Room

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001

What's nearby

  • Clock Tower - 1 min walk - 0.0 km
  • Cartagena de Indias Convention Center - 3 min walk - 0.3 km
  • Bolivar Square - 5 min walk - 0.4 km
  • Walls of Cartagena - 6 min walk - 0.6 km
  • Bocagrande Beach - 20 min walk - 1.7 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 16 min drive

Restaurants

  • ‪Mirador Café & Bar - ‬1 min walk
  • ‪Plaza de los Coches - ‬1 min walk
  • ‪Hard Rock Cafe Cartagena - ‬2 min walk
  • ‪The Clock Pub - ‬1 min walk
  • ‪Mirador Gastro Bar - ‬1 min walk

About this property

NH Cartagena Urban Royal

Hotel near Clock Tower
Cartagena de Indias Convention Center is located near NH Cartagena Urban Royal, which provides a rooftop terrace, laundry facilities and a bar. The on-site international cuisine restaurant, Restaurante, offers lunch and dinner. Stay connected with free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Buffet breakfast (surcharge), airport drop-off service (surcharge) and a water dispenser
  • A lift, smoke-free property and tour/ticket information
  • Luggage storage, a banquet hall and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at NH Cartagena Urban Royal boast perks, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and safes.
More conveniences in all rooms include:
  • Reusable coffee/tea filters, recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and showers
  • 42-inch LCD TVs with cable channels
  • Eco-friendly cleaning products, fridges and daily housekeeping

Languages

English, Spanish

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  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 276 reviews
The price is S$103
28 Jun - 29 Jun
Mood Matuna Hotel Cartagena

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to noon on weekends; COP 43,000 to 78,000 for adults and COP 25,000 to 38,000 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of COP 110 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 kg per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 43000 to 78000 for adults and COP 25000 to 38000 for children
  • Airport shuttle fee: COP 83000 per vehicle (maximum occupancy 4)
  • Pet fee: COP 110 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

Does NH Cartagena Urban Royal have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at NH Cartagena Urban Royal?

As of 14 Jun, 2025, prices found for a 1-night stay for 2 adults at NH Cartagena Urban Royal on 29 Jun, 2025 start from S$122.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is NH Cartagena Urban Royal pet-friendly?

Yes, NH Cartagena Urban Royal allows cats and dogs (limit 1 total) with a maximum weight of up to 25 kg per pet. There's a fee of COP 110 per accommodation, per night. Service animals are exempt from fees.

How much is parking at NH Cartagena Urban Royal?

NH Cartagena Urban Royal doesn't offer parking.

What time is check-in at NH Cartagena Urban Royal?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at NH Cartagena Urban Royal?

Checkout is at noon.

Does NH Cartagena Urban Royal provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of COP 83000 per vehicle applies.

Where is NH Cartagena Urban Royal located?

Located in Cartagena Walled City, this hotel is steps away from Plaza de los Coches and Clock Tower. Cartagena de Indias Convention Center and Bocagrande Beach are also within 1 mile (2 km).

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NH Cartagena Urban Royal Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 199 out of 470 reviews
Rating 8 - Good. 147 out of 470 reviews
Rating 6 - Okay. 69 out of 470 reviews
Rating 4 - Poor. 28 out of 470 reviews
Rating 2 - Terrible. 27 out of 470 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Astrid

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel right in front clock tower. Confortable rooms with great air conditioning and hot water in the room. Staff were super friendly and always eager to help you. Personally, wasn’t a fan of the breakfast but everything else was great. Would definitely stay here again.
Stayed 3 nights in May 2025

10/10 Excellent

Todd

Liked: Amenities
Great location
Stayed 2 nights in Apr 2025

10/10 Excellent

SEMIH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is very nice, the breakfast is very delicious, the pool is very well maintained and modern. The rooms are very clean and tidy. The hotel staff is very respectful and educated.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! I’ve been to Cartagena a few times and stayed at other properties however I decided to take a chance and I am happy I did! It’s so close to everything in the central area. Thank you so much to the staff that made my trip feel welcoming.
Stayed 4 nights in Feb 2025

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time...amazing staff. Great place!!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Darien

Liked: Cleanliness, staff & service, property conditions & facilities
Sweet.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and decent room. We enjoyed using the rooftop swimming pool as well. It would have been good to have the option of pool towels as otherwise you have to use the ones from your room. We didn’t take up the option of the buffet breakfast as we felt 16 dollars per person was a little expensive and there was no children’s discount, but there are plenty of dining options nearby.
Stayed 1 night in Apr 2025

10/10 Excellent

Shontez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was nothing less than AMAZING!!! In the heart of the Walled City. Great staff. They were always polite and friendly. More importantly, very helpful. If you are looking for quiet silence, this isn’t the place. As I’ve said before, it’s located in the heart of the Walled City and they love to party in the Walled City!!! I would recommend this location to all of my family and friends. Thanks guys, you’ve truly went above and beyond.
Stayed 5 nights in Apr 2025

8/10 Good

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right in the middle of everything
Stayed 9 nights in Jan 2025

10/10 Excellent

Sergio Adrián Gomez

Liked: Staff & service, amenities, property conditions & facilities
Perfect location
Stayed 4 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and rooms!
Stayed 1 night in Sep 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and I was very comfortable walking in the old city. Lots of dining options.
Stayed 3 nights in Nov 2024

8/10 Good

Andreas

Liked: Cleanliness, staff & service
I stayed there one night only… due a festival outside… it was nosy but that’s not the Hotel problem. You will stay in the old City Center of Cartagena… short walkways
Stayed 1 night in Jan 2025

8/10 Good

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable and safe
Stayed 1 night in Nov 2024

8/10 Good

Oenone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. Rooms comfortable and staff friendly. The food in the restaurant is excellent and pool on the roof top has a wonderful view, but the area is incredibly noisy at night. We had a room looking over the square to the front of the building but the noise at night is insufferable. We had to move our room to the side of the building. Colombians never sleep they party all night long! Cartagena is a wonderful place to visit we thoroughly enjoyed our stay and we will return. The restaurants are excellent and shopping is great.
Stayed 5 nights in Feb 2025

10/10 Excellent

joseph

Liked: Amenities
Location
Stayed 1 night in Nov 2024

8/10 Good

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the center of the action. Perfecto
Stayed 6 nights in Nov 2024

8/10 Good

Jawaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff. They do a great job
Stayed 4 nights in Oct 2024

8/10 Good

Yotam

Liked: Cleanliness, property conditions & facilities

Decent stay. Very central, a bit noisy.

This hotel is located right in the center of everything. It's meters away from the piers for visiting the islands, and right in the middle of all the action. That's good, or bad, depending on your preferenes. Rooms are a bit small, AC isn't that strong, but overall everything worked fine and location was great.
Stayed 4 nights in Nov 2024

10/10 Excellent

Socrates

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are helpful and friendly.
Stayed 3 nights in Oct 2024

6/10 Okay

Alex

A/C Needs to cool better in the rooms
Stayed 4 nights in Dec 2024

10/10 Excellent

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good breakfast and super friendly staff.
Stayed 4 nights in Mar 2023

10/10 Excellent

Steven

Liked: Staff & service, amenities, property conditions & facilities
the from desk overnight staff is very helpful i recommend eating at the lobby restaurant in order to have more time to do things throughout the day
Stayed 2 nights in Aug 2024

10/10 Excellent

Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best view of main entrance to wall city

Over all was AMAZING
Stayed 6 nights in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place I will be going back
Stayed 2 nights in Feb 2023