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Reviews of NH Collection Royal La Merced

3 out of 5
NH Collection Royal La Merced
Calle Don Sancho No 36- 165, Cartagena, Bolivar

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 57 reviews" "
Rating 8 - Good. 21 out of 57 reviews" "
Rating 6 - Okay. 4 out of 57 reviews" "
Rating 4 - Poor. 0 out of 57 reviews" "
Rating 2 - Terrible. 2 out of 57 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, perfect stay
Right in centro of the walled city. Staff was incredibly nice and helpful. We were on our honeymoon, so the staff decorated our new one night with roses shaped in a heart. Would highly recommend
Stayed 6 nights in Aug 2017
Response from Concierge on 23 Oct,2017
Dear Mr.Anonymous Thank you for choosing us as your hotel in Cartagena and for sharing your experience with this community. We are really pride that your staying was Excellente on your Honeymoon. Kind regards Leonel Ramirez M. Concierge Nh Collection Royal La Merced

8/10 Good

Rafael

Liked: Cleanliness, staff & service, room comfort
Excellent location. Charming little hotel with great service. Our room was not the best in it, on the small side and condition could be better, but deficiencies made up with common areas, including the top floor terrace and the swimming pool in the lobby.
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Amazona staff, great location.
I went for a wedding and Leonel and Karen went out of their way to help us in every possible way. I needed a hair dresser and make up artist and Leonel made it happen with no hesitation at all. I also needed 4 gigantic balloons to be blown with helium and between Karen and Leonel they made it happen. Lovely small hotel in an excellent location. It's all about the sercive and everyone was so nice and readily available to help. Fernando at the "restaurant" also was friendly and spoiled us with a delicious breakfast.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Nice. But looks more better in pictures that in reality. Theyou say it has pool and what they have is not a pool. Location is great. Thare are so many things near

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was was perfect for our needs
Located in the old town, close to museums, transportation at our doorstep Did a tour of city with a guide, which was great

10/10 Excellent

karime Omar !

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing !!!!
Just returned from our 7 day Cartagena trip! We booked 4 rooms from the boutique hotel! Staff was amazing !!!breakfast amazing!! Everything was fabulous! The staff seriously went out of their way to make sure we were always taken care of! By the end of our trip, we felt like we were saying bye to our family .. Very emotional leaving this place! Would defiantly return! Amazing experience ! while in Cartagena check out. Havana club!!!!! Also visit the arepa guy outside the hotel! Best cheese arepas!
Hotels breakfast - egg arepa
Pancakes
Patio and view from our room - Dona Carmen

2/10 Terrible

David, montreal

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Hotel falling into disrepair - doors don't lock
when I booked this hotel, I was excited, because the photos and reviews said such positive things. Having now stayed there, I feel that this property is being left to fall into ruin and disuse. The staff was really nice and tried hard to fix the problems, but it was obvious that this was beyond their power. The room we stayed in could not be locked! the battery for the automatic card lock had died, and no one could fix it. So, we spent one night in a room that could only be locked from the inside with the chain lock. There were no more free rooms that night to move us. The second day, we were upgraded to a very nice suite, BUT the room safe could not be locked, and the shower head was broken, and held in place with nails and screws. Plus, the water was cold. The hotel pool had a broken underwater light with loose wires hanging in the water. The jacuzzi upstairs was filled with green coloured smelly water. When we checked out, the front staff could not get the credit card machine to work and we spent 40 minutes waiting for them to get it to work. We almost missed our plane. The staff tried hard to make things work, but it was obvious that they were told to just try their best. I felt sorry for them, but I was very angry. the breakfast food was very good I have to say - super tasty. But, overall I have to say that you should not stay in this hotel - you can get better value at other places.

8/10 Good

Blanca, Shelton, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
We had a short stay but it was pleasant and very comfortable. There was a problem with the Direct TV in our room, so no channels available but we didn't care becuase we were out most of the time visiting the beautiful walled city. Highly recommended!

8/10 Good

Miss Njeri, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vibes = great times
The room was lovely and air conditioned. We were only really there for sleeping. Excellent selection of TV channels in Spanish, English, Portuguese and a few other languages for background noise. The staff was wonderful and helpful (food recommendations, walking directions, taxis, etc). I speak Spanish so I can't comment on level of English spoken at the hotel. We were right across the street from the wall and the walk to anywhere we wanted to go was easy and seemed short. We walked to and from Gestamaní one night which looked far on a map but wasn't. Even with the constant flow of "greetings" on the streets from men, we (2 women) felt safe all the time.

10/10 Excellent

Mark S.

Liked: Cleanliness, staff & service, room comfort
Special boutique hotel
La Merced Royale is a lovely, boutique hotel in the heart of Cartagena's historical district. The location could not be better as it was central but around a quiet courtyard with views of the bay. The rooms range in size from fairly cozy (with a king-size bed) to quite large (with a king-size bed and comfortable sofa bed). They are nicely appointed but not luxurious. The court-yard pool is small but fresh and attractive. The roof-top jacuzzi has views of the city wall and the bay. The delicious and varied breakfast is served in an elegant old hall by an attentive and gracious wait staff (who double as porters and pool attendants). Everyone speaks some English. One concern: websites say rooms have two beds, but only a couple do. This mattered to us as we were 6 guys (not couples) in three rooms, so we were less than thrilled to share beds. The hotel worked it out after a day, but when it says two beds per room, the second bed is more suitable for kids.

10/10 Excellent

Tessa, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel inside the walled city of Cartagena
We couldn't ask for anything more. This charming hotel located inside the walled city of Cartagena, Colombia. The hotel staff were extremely helpful and pleasant to the entire family. We would definitely stay there again.

10/10 Excellent

Roy, Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great The AC a little problematic

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel good location a little expensive
Great service. Would stay again. No elevator. Nice view. Nice terrace. Ocean view. Awesome breakfast. XxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxXxxxxxxxxxxxxxxxxxxxxccxxxxXxxxxxxxccccccc

8/10 Good

Nadia Koepp, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This hotel is very cozy and has the perfect location in the old city of Cartagena

8/10 Good

Julie Speaks Spanish

Liked: Cleanliness, staff & service, room comfort
Personalized and Pleasant Service
I enjoyed my 3 nights at the Merced Royal. The bed was very comfortable and the staff were super helpful, always with a smile.

8/10 Good

Ad the world traveler

Liked: Cleanliness, staff & service, room comfort
Awesome Stay
I would recommend this hotel to anyone looking to stay in Cartagena.

8/10 Good

Ad the world traveler

Liked: Staff & service
One week stay
The hotel is located in a good area in the center of the walled city. We had our room upgraded to the fourth floor where the room was alot nicer and had great views of the ocean with a private sun deck (recommend that room). For breakfast the food was made to order from their menu and was very good! The bread was baked fresh, the jam was made in house fresh and even orange juice was freshly squeezed. They have two bikes you can use for free, so if your looking to bike around the city dont rent them from the place next door. All in all would stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick business trip.
Clean and efficient hotel close to many old city sites. Good food and overall service was adequate.

10/10 Excellent

Diana, Cali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel to enjoy the historic city.
Friendly and helpful staff. Delicious Breakfast. Confortable room. Excellent location.

8/10 Good

richard, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. It was close to everything. However a bit expensive, and not really a 4 star hotel.

10/10 Excellent

Mark, Boulder, CO, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with a friendly and helpful staff
La Merced is a great boutique hotel. As good or better then you would normally find in New York or San Francisco. The staff was very attentive, especially Natalia at the front desk. They will arrange transportation, reservations, and whatever you need. Highly recommended if you would like to stay in the old city in Cartagena.

10/10 Excellent

frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel staff were sweet and attentive, the hotel was well situated, the rooms were comfortable, they served a very good breakfast--we would stay there again

10/10 Excellent

Andreina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JUSTO LO QUE NECESITABA
Excelente atención, muy tranquilo y buena ubicación
Stayed 2 nights in May 2018

10/10 Excellent

Heidi Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felicidad y alegría en nuestra estancia!
Stayed 5 nights in Feb 2018

8/10 Good

Maria Adelia

Liked: Cleanliness, room comfort
Local excelente pirém o serviço deve melhirar
O ar condicionado estava quebrado e tive que trocar de apt
Stayed 4 nights in Feb 2018

8/10 Good

MARIA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização ótima
Ótima localização, um atendimento carinhoso. Hotel bem pequeno com apenas 9 quartos. Piscina pequena sem muito espaço...
Stayed 4 nights in Nov 2017
Response from LEONEL RAMIREZ on 6 Jan,2018
Buenas Tardes Sr. Anonymous Muchas gracias por sus comentarios. Saludos

10/10 Excellent

VICTOR , HERMOSILLO, MEXICO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE ESTANCIA
MUY BUEN SERVICIO Y EXCELENTE UBICACION, LO RECOMIENDO AMPLIAMENTE
Stayed 3 nights in Oct 2017

8/10 Good

FRANCISCO

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
INSTALACIONES
EL HOTEL NO CUENTA CON SERVICIO DE BAR O DESAYUNO BUFFETTE. PESIMO WI FI.
Stayed 2 nights in Sep 2017
Apreciado Sr. Francisco Muchas gracias por sus comentarios, nos alegra saber que encontró nuestras instalaciones buenas y bien ubicadas. Sentimos mucho los inconvenientes del Internet, los cuales ya afortunadamente los arreglamos y con el desayuno aunque no lo colocamos buffete usted puede repetir, simplemente realizando otro pedido. Esperamos regrese pronto, Cordialmente Ana Maria Aguirre Director NH COLLECTION ROYAL LA MERCED

10/10 Excellent

Luis Pablo

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

MARCIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ficamos no melhor quarto .Inconveniente subir 3 lances de escada.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien ubicado y con excelente atención
Excelente atención por parte de todo el personal del Hotel, siempre pendientes de ofrecer recomendaciones y brindar atenciones. La ubicación del hotel es otro aspecto a destacar, vista al mar desde su terraza, cercano a diversas áreas de entretenimiento sin sufrir de congestión o ruidos.

8/10 Good

Milton Massayoshi, Mogi das Cruzes SP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi ótima pois os funcionários são muito atenciosos e solícitos. Menu do café da manhã diferenciado. A localização é ótima por estar dentro da muralha e próximo de tudo: restaurantes, museus,pontos turísticos de interesse ,cafeteria etc.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opción en centro histórico
El trato del personal fue amable, la ubicación muy buena en el centro histórico. La vista en la terraza junto al jacuzzi es excelente!

10/10 Excellent

FERNANDO, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel inolvidable!!!
El hotel esta muy bien ubicado y es simplemente hermoso. Es una casona colonial transformada en hotel boutique pero conserva todo el encato y calidez que uno espera. Nos alojamos por 3 noches en la habitacion doña Merce y estuvimos super comodos. Tambien tiene una picinita en el medio del patio central y un jacuzzy en la terraza con una vista fantastica. El personal fue muy amable y demostraron estar siempre dispuestos a colaborar en todo para hacer que nuestra estancia sea lo mejor posible. Al señor Leandro, en especial lo recuerdo. Una persona muy amable y correcta. Usar el yacuzzy

6/10 Okay

Júlio César, Belo Horizonte

Liked: Room comfort
Disliked: Staff & service
Hotel bem localizado, próximo a excelentes restaurantes e aos principais pontos turísticos dentro da cidade amuralhada. O quarto é amplo, confortável e limpo. O serviço é fraco e pouco atencioso. O atendimento do café da manhã é extremamente demorado e os garçons desaparecem.

8/10 Good

RONI, Porto Alegre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melhor localização
Hotel pequeno, acolhedor, atendentes gentis, bom quarto e localizado na cidade amuralhada em área próxima às principais atrações de Cartagena e de bons bares e restaurantes.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decepcionante
LLegamos a las 2 y 30 pm y nos dijeron que habían tenido problemas con sus calentadores y aires acondicionados que si queríamos nos fueramos a otro hotel, si nos quedabamos nos daban un descuento del 20%. Aceptamos quedarnos, pero una de las habitaciones la entregaron a las 4 y 30 pm porque, dijeron, la estaban arreglando. Estaba sucia, en especial el piso sin barrer. No había cocina, no se podía pedir nada de room service salvo si el portero lo hacía. El check out duró media hora, porque el señor de la recepción no sabía manejar el data phone, se le dijo que dividiera el pago de la tarjeta en tres cuotas y lo hizo solo en una, sin siquiera una disculpa. Al hotel le falta mantenimiento, pintura en general. Lástima.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ótima opção
Hotel agradavel, excelente localização, staff simpático, café da manhã incluido na diaria, quarto enorme e bem decorado.

10/10 Excellent

Daniel A, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TAN ROMANTICO COMO CARTAGENA
EXCELENTE

6/10 Okay

Rafaella, São Paulo

Disliked: Staff & service
Fui remanejada de hotel e não gostei!
Não fiquei no hotel reservado, pois estavam sem quarto para nos hospedar. Em vez de entrarem em contato informando o ocorrido, esperaram minha chegada para avisar que havíamos sido remanejados para um hotel parceiro! Tivemos que aceitar. Entretanto, o valor da diária do hotel parceiro era inferior ao valor que paguei, mas não tive nenhum reembolso! Além disso, as condições do hotel que reservei com meses de antecedência, eram melhores do que as do hotel que acabei ficando.

10/10 Excellent

Daniela, São Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uma ótima experiência! Custo benefício excepcional
Hotel muito bem localizado, muito bonito e conservado, bem decorado, limpo. A jacuzzi na cobertura é perfeita para um por do sol tomando um espumante. Café da manhã bom! Loraine, Fernando e Wilton foram extremamente prestativos e nos ajudaram com tudo que precisamos!

6/10 Okay

esther, mexico

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel boutique, habitaciones de dos niveles distin
El personal de recepcion amable, pero muy lento. La habitacion que nos asignaron era en un tercer piso. No hay elevador (pareja mayor) La habitacion muy obscura, pequena y mal ventilada. Pedimos otra, pero nos dijeron que no habia. El segundo dia nos cambiaron a la Jr Suite sin cargo adicional. Esta si correspondia a un NH y al cobro de mas de $170 dlls. La anterior parece de un hotel de 2 estrellas. Un riesgo volver y que te toquen las malas

8/10 Good

Sergio, Tafur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Es un buen hotel, pero no se trata de un hotel para quedarse a pasar el dia, sino para salir a caminar por la ciudad y regresar a un sitio comodo y acogedor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Como en casa
Un hotel para sentirse como en casa, la ubicación inmejorable, el personal amable y con trato personificado. Algunas habitaciones pueden mejorar

8/10 Good

Carlos Rubens, Maceió/AL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Hotel pequeno, mas muito bom, atendimento excelente, quartos confortáveis e muito limpos!! Vale muito ir!!! Custo/benefício, excelentes!!!

10/10 Excellent

Uca y Emilio, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio personalizado
Es un hotel pequeno, pero confortable con una atencion personalizada y un muy buen desayuno. Cuenta con un Jacuzzi en la parte superior sin costo adicional. Igualmente, tiene una piscina pequena pero muy confortable. Destaca la atencion de empleados que hacen su mejor esfuerzo para hacer de la estadia un agrado. Lo recomendamos para parejas sin ninos. Volveriamos.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe petit hôtel
Petit hôtel tranquille, très bien situé et très confortable. Chambre moderne, propre et bien équipée. Le service est excellent et le petit déjeuner du matin copieux et très bon.

8/10 Good

Gonzalo, Santiago

Liked: Cleanliness, staff & service
Separeción Acustica
Todo bien, excepto que no existía separación acústica con la habitación contigua.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La mejor opción en Cartagena
Un hotel con una vista increìble, cuartos impecables y un servicio aún mejor. Sin lugar a dudas la mejor opción para hospedarse en Cartagena