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Reviews of Palmarito Beach Hotel

2.5 out of 5
Palmarito Beach Hotel
Calle 3 1-1, Playa Dorada, Cartagena, Bolivar

Reviews

7.2

Good

Rating 10 - Excellent. 20 out of 57 reviews" "
Rating 8 - Good. 11 out of 57 reviews" "
Rating 6 - Okay. 16 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 8 out of 57 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

5.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from THANK YOU on 25 Aug,2023
Estimado Sr FREDReciba un cordial saludos en nombre del hotel Palmarito BeachAgradecemos por el tiempo dedicado a dejar su puntuación. Muchas gracias,Cordialmente,Hotel Palmarito Beach.

4/10 Poor

Nadia

Disliked: Cleanliness, staff & service, property conditions & facilities
Probably worst hotel I ever stayed at Pros: cold AC, mini fridge in room Cons: dirty sheets, dirty towels, dirty shower, limited breakfast with flies, birds, and bees surrounding food and drink, multiple dogs in dining area, dirty pool, dirty lounge chairs in pool area, vendors harassing when sitting beach side, no assistance with luggage upon arrival l, insects/ants/roaches in hotel room
Stayed 2 nights in Jul 2023
Response from Thanks for your comment on 24 Aug,2023
Appreciated Madam.Receive a cordial greeting from the Hotel Palmarito BeachWe want to thank you for taking the time to leave us this valuable comment, it is extremely important to us as it helps us improve as service providers.We regret the inconveniences that occurred during your stay, we will take the corresponding measures according to our quality policies and service standards, to improve and that our service is not affected. we wish you a happy dayThank you so much,Cordially,Palmarito Beach Hotel.

8/10 Good

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the things I liked about staying at Palmarito was that they include round transportation and you don’t have to pay the Port fee since the boat doesn’t leave from la Bodeguita. The property as a whole is very nice and looks safe. However, it’s a private beach but you still have outside vendors harassing you to buy stuff just like public beaches. Lunch wasn’t great! It is a “buffet” but you can only go one time and they will do it for you! Lunch is like $40,000 cop per person. Breakfast was really good. Room and bathroom was super spacious and very clean. You have all you need. If you are staying, beach won’t be empty probably until 4pm and they close it at 6pm. Pool area wasn’t very clean. At night, was very quite and not beach vibes. Not sure if they have parties only Saturdays or certain days but during the night , you have nothing to do.
Response from THANK YOU on 24 Aug,2023
Dear MadamReceive cordial greetings on behalf of the Palmarito Beach hotelThank you for taking the time to leave your comment and score, thank you!We are very happy that you enjoyed your stay and that you felt comfortable with the attention.Your comment will be taken as motivation to continue working with passion.Thank you so much,Cordially,Hotel Palmarito Beach.

10/10 Excellent

claire

8/10 Good

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fish for dinner? Delicious! Eggs and rolls for breakfast? Running and stale! Cocktails? Excellent!
Stayed 3 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
El staff muy amable un poco incomodo llegar en lancha si tienes impedimento de caminar buena vista de la ciudad de Bocagrande la comida rica recomiendo las pastas y de bebida recomiendo las lemonada ceresadas.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in May 2021

2/10 Terrible

VickiB, CA, USA

Travelled with family
Disliked: Amenities, property conditions & facilities
When we arrived, they did not have our reservation. I am not sure if this is the fault of Expedia or the hotel, but it was very inconvenience after traveling 8 hours to Cartagena. The place was not as picture-esque as the photos. I wouldn't suggest it as it didn't seem there was a lot of people there and we were concerned about the rooms and if they would be secure. We didn't even stay, we left because we didn't feel as safe. We were three girls through and I'm sure the staff was fine but we just wanted to feel secure.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Do not set your expectations too high for this property. When arrived it looked nice, but as the day went on the workers kept coming for your drink orders, but wouldn’t clean up the finished cups. The pool was nice, but when we asked for a towel at the front area staff said 4:04pm no more towels for the day. They stop handing out towels at 4pm, wasn’t told that.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Was god, staff very cooperative. Estuvo bueno, sus empleados muy cooperativos.
Stayed 2 nights in Oct 2019

8/10 Good

Syed Yahya

Liked: Cleanliness, property conditions & facilities, room comfort
Hors saison très calme
La première (mauvaise) surprise est que j'ai dû rester une nuit à Cartagena parce que je suis arrivé trop tard, la dernière liaison pour l'île (un bateau qui amène et ramène les clients) est à 17h00, dernière limite (en fait, c'est plutôt 16h30). Si vous êtes habitué a bien manger, c'est assez difficile d'être satisfait des menus proposés. Le personnel est très très sympa (mais vraiment !), mais ils n'ont pas le sens du détail. Je n'ai pas le droit de me plaindre, vu le prix très avantageux hors saison, mais il est certain qu'ils peuvent attirer plus de clientèle haute gamme s'ils font l'effort de proposer une cuisine un peu plus raffinée et bien présenter (lire : "appétissante"). Pour ma part, comme je veille très sérieusement sur tout ce que j'avale, ce n'est pas une partie de plaisir... Le week-end, c'est bondé de monde, et c'est plutôt bruyant ou génial, selon, (musique non-stop jusque tard dans la soirée). Par sécurité, il y a une barrière qui protège l'hôtel la nuit , difficile alors de se baigner à des heures fantastiques...dommages. La mer est si chaude est agréable. Quelques petites lanternes la nuit pourrait bien faire la différence, même hors saison. Pour visiter Cartagena, il y a un bateau qui part vers 08h30. Les trajets aller-retour (1 par jour) sont inclus dans le prix. Je reviendrai sans doute à cet endroit, hors saison (car je suppose que c'est bondé en haute saison), rien pour retrouver les visages souriants qui m'ont beaucoup plu.
Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveller

Stayed 6 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A very dangerous area where we were told not to leave. No hot water and the food had zero variety
Stayed 3 nights in Apr 2019

10/10 Excellent

Gustavo, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Wonderful experience and amazing beach. Its a remote island having groups from the mainland join you during the day for fun and have a relaxing beach to yourself in the evening. You just need to be aware of the boat rides to/from the island in case you want to visit attractions on the mainland. My family loved it and would like to visit again.
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
This place felt like a hidden paradise! Even tho it is only a minutes away from Cartagena, it is a very quite place, perfect to just relax and enjoy the moment. All stuff was super helpful and nice. Even tho cleaning lady never came to clean ( in 5 days ) I would definitely come back to this beautiful spot. Muchisimas gracias por todo!
Stayed 4 nights in Feb 2019
Response from Palmarito Beach on 12 Mar,2019
Estimados, muchas gracias por elegirnos como su lugar de descanso, nos alegra mucho que su experiencia haya sido positiva y desde luego tomaremos las observaciones para mejorar, que tenga un excelente día y esperamos que vuelva!

6/10 Okay

Cs, Florida

Disliked: Room comfort
Great place to rest. The island makes a huge difference to relax and enjoy.
Stayed 2 nights in Sep 2018

8/10 Good

Kristine, Arizona

Liked: Cleanliness, staff & service
Staff was very friendly. Very little English spoken, but we all managed. Beach was lovely. The pool was clean and well maintained. The rooms could use some updating but they were clean. Food was good and reasonably priced. Free boat ride back and forth was great to have. We enjoyed the beautiful view of Bocagrande especially when the sun started to set.
Stayed 2 nights in Sep 2018

8/10 Good

Danny, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel resort for the price I would come back I would take points off for the mystery of the WiFi code that they won’t give you and the WiFi strength isn’t good as other hotels in cartagena and the prices vary when you order they don’t ever know the price untill check out ... but overall I good place to stay I recommend it also visit playa Blanca ( white sands beach) but don’t take a boat with 1 motor it’s dangerous and locals will tell you different prices to get there so I recommend getting a boat from boca grande !
Stayed 2 nights in Sep 2018

2/10 Terrible

Paul, Pennsylvania

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would you stay at a "hotel" that:
Has pee green pool water? Has boney, hungry dogs begging at your feet while you eat? Is overgrown with weeds and unkept grounds? Has no hot water in your room? Has bees, ants and lizards in your room? Has broken balcony tiles and railings" Has a beach cluttered with beer cans and other trash? Has a warning against walking outside the grounds? To name a few.
Stayed 7 nights in Mar 2018
Response from Alexandra Gómez on 9 Apr,2018
Good Morning. We appreciate your comment Our hotel is rural, open and, therefore, there may be small animals. The dogs are not ours, they arrive at the place and, although we do everything possible to take care of them, we do not have support from any entity that supports us for their protection. We add your comments and we continue working to improve our service.

10/10 Excellent

mike, florida

Liked: Cleanliness, staff & service, property conditions & facilities
Great getaway
This was a very inexpensive hotel on an Island with its own beach and a pool. There are no roads or cars. The employees could not have been more friendlier, helpful, and just all and alll fantastic! The on site restaurant had really good food and was unbelievably reasonable. If your looking for an “old school” type getaway that’s off the grid and not fancy this is the place.
Stayed 4 nights in Feb 2018
Response from Alexandra Gómez on 20 Feb,2018
Dear Mike For our team, it is a pleasure to know that your stay at our hotel was very pleasant. We hope for a soon return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Spring Break
My children's first time to Colombia. We loved the resort and loved the staff! Definitely would stay again!
Stayed 4 nights in Mar 2017
Response from Alexandra Gómez on 7 Feb,2018
Thanks for staying with us! Your opinion is very important to us.We look forward to your soon return.

8/10 Good

Sigrid, Ancaster,Ontario

Liked: Staff & service, property conditions & facilities
Nice relaxing place to escape the city bustle.
We were pleasantly surprised to find out there is a free hotel boat shuttle that picks you up in Boca Grande.The grounds are large and well kept and staff are very nice. The food is fresh and there is a well stocked bar, although a bit pricey I thought. Our room was quite large but not even a small table to put things on. We had to cut fruit in the bathroom. This would be an easy fix. This place would be good for families, couples or anyone looking for a few days of quiet.
Response from Alexandra Gómez on 2 May,2018
Dear Sigrid. We have grown and are improving thanks to the important opinions of each experience. We wait for you to be part of our evolution.

8/10 Good

Ed, Atlantic City, NJ

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The place grew on us
When we first got off the boat and walked in we thought we made a big mistake. But decided to rough it out. By the 3rd day we felt there was no place in Colombia that we would rather be. We saw the other review and had we listened to what we read we wouldn't have had this amazing opportunity. They mentioned the dogs, we'll let me tell you my amazing story about those wonderful dogs ! I woke up one morning around 4:30 am and decided to go lay in the hammock. As I entered the court yard about 6 or 7 little "mutt" dogs all woke up and couldn't wait to play. With their tails waging they were the most friendly and playful dogs I have every encountered in my life. During the heat of the day, they lay around as most lazy dogs do but before the sun comes up, this is their time to play. The greatest part of this experience was while you lay on the hammock, 2 or 3 of them get on their back under you and put their feet up as if to massage you. This went on for over an hour only to be interupted by the occasional local walking by the compound all 7 dogs would run to the fence and bark ferociously to protect their property, then return to my massage. This made me feel my family was extra safe sleeping here at night being protected by these mutts. Some times in life the best experiences happen when you least expect them and you actually spend enough time outside of your comfort zone to allow the experience of cultures different from what you conceder normal :) Move the roosters !

6/10 Okay

Verified traveller

Disliked: Room comfort
Basic getaway...a little remote
This is a stay if you want to be away from Cartagena or Boca Grande...you have to take a boat shuttle to get here. No English is spoken but Alice is kind and helpful. There is no place to visit when your out here, they do prepare a dinner for you for a extra $25,000 per person which is a little over priced for a basic meal but it was good...pork or chicken or carne. 1 or 2 nights is plenty. The walls are thin, some guy was watching TV until 4am so I didnt sleep so good that night.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Nightmare Hotel
We booked here not expecting much since only $42 a night, just wanted to get out of the city for a day without a tour. Planned to take hotel water taxi from Boca Grande and just use hotel beach and pool and not stay the night. Little boat picked us up on time, nice staff. As soon as we docked, we knew it was a mistake. Beach had garbage on it. Walked into hotel grounds - there were old rusty boats on the lawn, mangy dogs walking around, it just looked like a bad movie. Staff was super nice though. Showed us to 'room' which was just 2 beds and a TV hanging from ceiling. Went back outside, only 2 other guests who looked miserable by the dingy pool. It was just sad. We asked if they could take us back to Cartagena and there was much discussion and a lengthy phone call until we said we didn't want money back, then they were all too happy to whisk us back off the island. You get what you pay for, I understand that, but we just thought we'd have access to a decent beach & pool but not even that. I feel sorry for anyone who actually stays here.

2/10 Terrible

Maritza

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
PONEN ANUCIOS ENGANOSOS NO COMPRAR LA A HABITACION DELUX POR QUE NO TE VA A TOCAR CON EL JACUZZI SE LO VAN A VENDER A OTRO Y TE VAN A DAR LA A HABITACION QUE ELLOS QUIERAN.

2/10 Terrible

Maritza

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
SE ENFOCAN EN DAR PREORIDAD A OTROS Y LOS QUE COMPRANPOR INTERNET NO OPTIENEN JACUZZI EN EL INTERNET NO TE GARANTISAN NADA PERO TE COBRAN COMO SI TUVIERAN.

6/10 Okay

ROSITA

Liked: Cleanliness, staff & service
Estadía regular
La habitación bien limpia, la cama dura, en las noches algún animal caminaba en el techo de la habitación. La limpieza del complejo no era muy adecuada había basura por algunas partes, hay perros callejeros que molestan, la piscina estaba en remodelación y no avisaron antes de reservar. No había mucha variedad de comida en el menú. El personal muy amable.
Stayed 2 nights in Aug 2023
Response from Hotel Palmarito Beach. on 24 Aug,2023
Apreciada sra Rosa.Reciba un cordial saludo en nombre del Hotel Palmarito Beach Queremos agradecerle su tiempo de dejarnos su comentario, lamentamos y pedimos disculpas por los inconvenietes ocurridos en durante su estadía, Para nosotros es muy importante recibir sus opiniones porque nos permite implementar acciones de mejora en el día a día. Muchas gracias,Cordialmente,Hotel Palmarito Beach.

6/10 Okay

Martín Alberto

Stayed 1 night in Apr 2023

6/10 Okay

ROCIO

Stayed 1 night in Aug 2022

6/10 Okay

christian

Liked: Cleanliness
Estadía regular
El hotel en este momento está en remodelación, las habitaciones son un poco pequeñas , el servicio de desayuno muy malo , es otro tipo de ambiente , ya que es una isla por lo que no se encuentra mucho que hacer , pero si se va de modo relax es Perfecto
Stayed 1 night in Nov 2021

6/10 Okay

Jorge Espinosa

Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo con excelente atención y alimentación.
Stayed 1 night in Oct 2021

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper
Stayed 1 night in Aug 2021

6/10 Okay

Stefania

Stayed 2 nights in Jun 2021

8/10 Good

Luis Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Que buen Hotel
Excelente instalaciones, la comodidad y el servicio del personal del hotel. Lo mejor la playa muy privada. Me encantaría volver.
Stayed 1 night in Apr 2021

10/10 Excellent

ALEX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado para dias de relax
Excelente lugar para pasar unos dias de relax, al igual que cartagena deben de limitar o controlar a los vendedores
Stayed 3 nights in Mar 2021

10/10 Excellent

Mirdza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021

10/10 Excellent

JUAN S

Liked: Staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2020

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

FREDDY

Disliked: Cleanliness, staff & service
No lo recomiendo!!!!!
El lugar en donde se encuentra ubicado el hotel a nivel de playa es muy bonito, pero en cuanto el hotel no cuenta con un servicio constante de limpieza en las habitaciones, tuvimos un percance de salud a media noche y no cuenta con una unidad de primeros auxilios ni con transporte inmediato para transado de tierra bomba a cartagena. Con respecto a la comida no es muy buena... no recomiendo este hotel para servicio de hospedaje. Para disfrutar de las hermosas playas y vista del lugar es preferible tomar el servicio de pasadia
Stayed 3 nights in Jun 2019

4/10 Poor

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Experiencia en Palmarito
El personal del hotel es amable y la comida es buena. Las instalaciones son agradables y se siente mucha tranquilidad; sin embargo, observamos un par de roedores en el techo y el personal de las lanchas es muy poco amable y nos hizo retrasar para el vuelo de regreso. No hay un coordinador o supervisor sobre el personal por lo que no hubo soluciones a nuestros inconvenientes.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran experiencia.
Grandioso lugar, muy buena atención y deliciosa comida.
Stayed 7 nights in Nov 2018
Response from Palmarito Beach on 6 Dec,2018
Muy buenos días Sr. José, gracias por habernos escogido como su lugar de descanso, desde luego nos alegra saber que tuvo una excelente experiencia, esto nos motiva seguir trabajando para prestar un mejor servicio. Esperamos que vuelva. Cordialmente, Palmarito Beach Hotel

10/10 Excellent

Alejandro, Medellín

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno, un espacio para descansar.
Stayed 2 nights in Sep 2018

6/10 Okay

Bea, El Salvador

Liked: Staff & service, room comfort
La atención muy buena, la playa bonita y privada, muchas posibilidades de mejora en la comida, el hotel muy tranquilo y familiar.
Stayed 2 nights in Aug 2018

10/10 Excellent

Nora Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente GRACIAS
Stayed 2 nights in May 2018

10/10 Excellent

José Iller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpieza, calidad, servicio y ubicación excelente.
Excelente lugar, tranquilo, alejado del acoso de vendedores, precios accesibles, empleados muy atentos y prestos a atender cualquier requerimiento, los alimentos de muy buen sabor y a precios justos. Los lugareños ofrecen sus productos en forma amable, sin acosos y a precios justos. Recomendado el hotel al 100%, muy seguramente volveremos.
Stayed 1 night in May 2018

8/10 Good

Claudia

Liked: Staff & service, property conditions & facilities, room comfort
Response from Alexandra Gómez on 4 May,2018
Estimada Claudia. Seguimos trabajando para mejorar en cada experiencia. Gracias por tu valiosa puntuación.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atención, lugar para descansar y desconectarse.
Response from Alexandra Gómez on 11 Apr,2018
Estimado Jaime. Muchas gracias por tu comentario. Seguimos trabajando para seguir birndando un excelente servicio. Esperamos pronto regreso.