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Reviews of Le Casablanca Hotel

5 out of 5
Le Casablanca Hotel
19 Boulevard Moulay Rachid, Casablanca

Reviews

9.0

Wonderful

Rating 10 - Excellent. 119 out of 194 reviews" "
Rating 8 - Good. 52 out of 194 reviews" "
Rating 6 - Okay. 12 out of 194 reviews" "
Rating 4 - Poor. 7 out of 194 reviews" "
Rating 2 - Terrible. 4 out of 194 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay !
Stayed 1 night in Apr 2024
Response from LE CASABLANCA HOTEL team on 17 Apr,2024
Dear Sara, Thank you so much for your positive feedback!! We're looking forward to welcoming you again soon

10/10 Excellent

Suzanne

Stayed 1 night in Apr 2024

10/10 Excellent

J. Alastair

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Le Casablanca Hotel on 28 Mar,2024
Bonjour! Nous vous remercions pour votre feedback positif! au plaisir de vous compter parmi nous prochainement.

10/10 Excellent

SAMER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Feb 2024
Response from Hotel Management on 29 Feb,2024
Thank you so much for your positive feedback! We're looking forward to welcoming you soon

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Le Casablanca Hotel management team on 22 Nov,2023
Thank you for your positive feedback!! Looking forward to welcoming you again soon

10/10 Excellent

Wafeek

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended staff are amazing and hospitality is a different level
Stayed 1 night in Nov 2023
Response from Le Casablanca Hotel management on 8 Nov,2023
We're thrilled to hear you had such a wonderful experience with our exceptional staff and top-notch hospitality. Thank you for the high recommendation!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel ,staff were amazing
Stayed 1 night in Nov 2023
Response from Le Casablanca Hotel on 8 Nov,2023
Thank you for your kind words! We're delighted you enjoyed your stay with us.

6/10 Okay

Rizwan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Le Casablanca Hotel team on 25 Oct,2023
Dear Mrs Sofia,Thank you for your feedback. We're committed to improving. Could you please share more details on what we can do to make your experience a perfect 10/10 next time?Best regards,

8/10 Good

teju, bowie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel appears elegant and staff very helpful. However the hotel hallways smells a lot like sewer smell, mix with the overpowering incense. The garden is excellent. No water Or coffee pots in the rooms!. It’s about 40min to 1hr from airport depending on traffic.
Stayed 1 night in Oct 2023
Response from Le Casablanca Hotel Team on 25 Oct,2023
Dear Teju,Thank you for your recent feedback. We appreciate your positive comments about the hotel's elegance, and we've noted your concerns about the hallway odor. We want to assure you that water is always available on the table near the bed in all our rooms. Additionally, our reception team will be more than happy to assist you with anything you may need during your next stay.Your feedback is invaluable in helping us improve, and we'll address these issues to enhance your next visit with us. We eagerly anticipate your return and the opportunity to provide an even better experience.Best regards,

6/10 Okay

Ahmed

Good property but service was below average
Stayed 3 nights in Aug 2023
Response from LE CASABLANCA HOTEL TEAM on 25 Sept,2023
Dear Mr. Ahmed, Thank you for your feedback on EXPEDIA, We are sad to read that you didn't enjoy your stay. could you please tell us more about the service quality?

8/10 Good

Ahmed

Stayed 1 night in Aug 2023
Response from LE CASABLANCA HOTEL TEAM on 25 Sept,2023
Dear Mr Ahmed, thank your for your feedback about your stay at LE CASABLANCA HOTEL. We are looking forward to welcoming you back again soon for a better experience.

8/10 Good

Nour

Liked: Cleanliness, staff & service
Furniture
Stayed 1 night in Jul 2023
Response from LE CASABLANCA HOTEL TEAM on 26 Jul,2023
Merci pour votre feedback! Nous espérons pouvoir vous compter parmi nous prochainement

6/10 Okay

Ammar A

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from LE CASABLANCA HOTEL MANAGEMENT TEAM on 10 Jul,2023
Bonjour Monsieur, Je vous remercie pour votre feedback. Nous sommes désolés de voir que vous n'êtes pas totalement satisfait de votre expérience parmi nous. Pourriez-vous nous en dire plus ? Cordialement

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel and the friendly staff. Beautiful rooms and pool area, and impeccable service.
Stayed 1 night in Jun 2023
Response from LE CASABLANCA HOTEL TEAM on 3 Jul,2023
Dear valued client, We thank you for taking the time to share your feedback with us and rating us high ! We're pleased to learn that you enjoyed your stay with us. Looking forward to welcoming you again soon

10/10 Excellent

Christian

Stayed 1 night in Jun 2023
Response from LE CASABLANCA HOTEL TEAM on 26 Jun,2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

6/10 Okay

Verified traveller

It’s ok for a 5-star hotel. Nothing really bad but nothing outstanding either. My suite was facing the street—avoid that if you’re booking as it’s very noisy even late in the night. The breakfast was ok; I stayed there for 3 days including Christmas but it’s always the same breakfast everyday.
Stayed 2 nights in Dec 2022
Response from LE CASABLANCA HOTEL MANAGEMENT TEAM on 27 Dec,2022
Hello, Thank you for taking the time to share your feedback with us. We've taken note of your remarks regarding the noise in the suite and the buffet. We will share it with the team to improve these aspects. Looking forward to welcoming you for a better experience among us.Kind regards

10/10 Excellent

Richard

Stayed 1 night in Nov 2022
Response from LE CASABLANCA HOTEL TEAM on 12 Dec,2022
Merci beaucoup pour votre retour et avis positif sur votre dernière expérience au CASBALANCA HOTEL!

4/10 Poor

Jean-Marc

Travelled with family
Disliked: Staff & service, amenities
It was highly recommended to me after staying my first night at the Sofitel. I consider this a presumptuous place with nothing to justify its price. The front office staff is condescending, unhelpful and the room average at best. Privacy between the bathroom and shower is a minimum for me and this layout was awful. I will never go there again.
Stayed 2 nights in Oct 2022
Response from GENRAL MANAGER on 24 Oct,2022
Dear Jean-Marc,Thank you for taking the time to share your opinion following your recent experience at Le Casablanca hotel.We are sincerely sorry that your stay did not meet your expectations, as this does not reflect the image of the values that we have developed!!We appreciate the details of your constructive comment We hope to have the chance to welcome you again for a better experience in our hotel.Thank You

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy guest
It was very pleasant. We had the chance of meeting the owner and he was very nice and made us feel like we were at home
Stayed 2 nights in Sep 2022
Response from Amine El Moumni, General Manager on 14 Oct,2022
Dear Sandra, We are very happy to see that you enjoyed your stay with us at LE CASABLANCA HOTEL. We are looking forward to welcoming you again soon.

10/10 Excellent

John, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful and elegant hotel. Room was large & comfortable. Staff were friendly & attentive.
Stayed 1 night in Sep 2022
Response from Amine El Moumni, General Manager on 14 Oct,2022
Dear John, We are pleased to see that you had a positive experience with us at LE CASABLANCA HOTEL. Thank you for rating us high!We are looking forward to welcoming you again soon

4/10 Poor

Rachida

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I would have rates differently if the hotel were not listed as a 5* hotel and I did not paid top dollar for this stay: - Very inconvenient for a business trip as the internet was limited and took over 24 hrs and switching room to have access in my room. - Morning front desk staff is a bit “cold” and unapologetic compared to the helpful and smiling evening crew. - Pool is dirty (leaves and other debris) if you want to take a swim early morning or late evenings - Gym is a tiny has 4 treadmills and only access through the spa When the spa closes, it is no longer available.
Stayed 3 nights in Aug 2022
Response from Amine El Moumni, General Manager on 14 Oct,2022
Dear Todd,Thank you so much for taking the time to share your feedback.We are so sorry to see that you had such a bad experience at the hotel! Appropriate measures were taken regarding the wifi and general service.Looking forward to welcoming you soon to make it up to you.AMINE EL MOUMNIGENERAL MANEGR

10/10 Excellent

Sebastien

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice setting and competent service
Stayed 2 nights in Jul 2022
Response from Le Casablanca Hotel Team on 25 Oct,2023
We appreciate your kind words about our setting and service. Looking forward to your next visit!

10/10 Excellent

Amine

Stayed 4 nights in May 2022
Response from Directeur Général on 16 May,2022
Nous vous remercions d'avoir pris le temps de partager votre feedback avec nous. C'est un plaisir de lire que vous ayez apprécié votre expérience à l'hôtel.

10/10 Excellent

Dina Charity, Absecon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice Custmer service, the staffs went above and beyond to make my sister and I feel comfortable
Stayed 2 nights in May 2022
Response from Directeur Général on 16 May,2022
Thank you so much for leaving such a caring review! We appreciate it and hope to welcome you again soon.

6/10 Okay

Bader, San Diego

Liked: Staff & service
.
Stayed 1 night in Mar 2022

10/10 Excellent

Aveen

Liked: Staff & service
Stayed 1 night in Mar 2022
Response from General Manager on 14 Mar,2022
Thank you for rating us high! looking forward to welcoming you again soon.

10/10 Excellent

Aveen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world Glamour
Lovely hotel tried to take rooms on the poolside the street side is a bit noisy really glamorous hotel
Stayed 1 night in Mar 2022
Response from General Manager on 14 Mar,2022
Thank you for rating us high! looking forward to welcoming you again soon.

8/10 Good

Talal

Stayed 1 night in Feb 2022
Response from Le Casablanca Hotel Team on 25 Oct,2023
We appreciate your Feedback. Looking forward to your next visit for a 5/5 experience!

10/10 Excellent

Houda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good… the staff, comfort, cleanliness… The only matter is with some noise by night if your room is street side, but nothing much annoying
Stayed 2 nights in Dec 2021
Response from Management on 10 Feb,2022
Dear Guest Thank you for your stay and feedback Looking forward welcoming you back soon Kind regards

10/10 Excellent

Davif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Management on 7 Dec,2021
Thank you for rating us high Looking forward welcoming you soon

10/10 Excellent

CHARLES, woodinville

Stayed 1 night in Oct 2021

8/10 Good

Avraham

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked its location and its large courtyard
Stayed 5 nights in Sep 2021
Response from General Manager on 20 Sept,2021
Dear Sir, Thank you for your positive feedback! We look forward to welcoming you again soon

10/10 Excellent

Eric, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy
Stayed 3 nights in Aug 2021
Response from General Manager on 6 Sept,2021
Thank you so much for your feedback! Looking forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience at hotel le Casablanca, the rooms are clean and spacious, very quiet at night. The staff are professional , I love the pool and the landscape around it. I’m definitely going back with my family
Stayed 1 night in Jul 2021
Response from General Manager on 28 Jul,2021
Thank you for your reply! It's great to hear that you enjoyed your stay with us at the hotel. Looking forward to welcoming you again soon

10/10 Excellent

Waqas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant experience 👏
Very good stay! Especially FAROUK TOUFIK Who served us with great hospitality. Well recommended hotel. Absolutely loved it 5*
Stayed 1 night in Jun 2021
Response from General Manager on 24 Aug,2021
Thank you so much! we can't wait to welcome you again at LE CASABLANCA HOTEL

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Nice and Cosy, beautiful moroccan hosts
Stayed 1 night in Dec 2020
Response from General Manager on 26 Jan,2021
Dear Moshe, Thank you so much for taking the time to rate us high. We are happy to know that you enjoyed your stay with us at LE CASABLANCA HOTEL. Looking forward to welcoming you soon. Best regards,

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful pearl in Casablanca
Beautiful hotel , rooms and amenities
Stayed 1 night in Dec 2020
Response from General Manager on 26 Jan,2021
Dear Moshe, Thank you so much for taking the time to rate us high. We are happy to know that you enjoyed your stay with us at LE CASABLANCA HOTEL. Looking forward to welcoming you soon. Best regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Nov 2020
Response from Directeur Général on 12 Jan,2021
Nous vous remercions d'avoir pris le temps d'évaluer votre expérience parmi-nous et au plaisir de vous accueillir de nouveau! A Très bientôt, Cordialement,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Food and service were both excellent. Any request (eg setting AC) was promptly fulfilled. Location was ex cct ellent.
Stayed 1 night in Feb 2020
Response from General Manager on 2 Mar,2020
Thank you for staying with us and rating us high! We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from General Manager on 2 Mar,2020
Thank you for staying with us and rating us high! We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous, upscale, hotel but one tiny little bottle of water isn't cutting it for the price
Stayed 1 night in Feb 2020
Response from General Manager on 13 Feb,2020
Thank you for rating us high! Looking forward to welcoming you again at LE CASABLANCA HOTEL. Kind Regards, Amine El Moumni,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from General Manager on 5 Feb,2020
Thank you for rating us high! Looking forward to welcoming you again at LE CASABLANCA HOTEL. Kind Regards, Amine El Moumni,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Directeur Général on 24 Jan,2020
Thank you for your feedback and for rating us high !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Management on 8 Jan,2020
Dear Guest thank you for your feedback during your stay ad for choosig Le Casablanca Hotel looking forward welcome you soon best regards

10/10 Excellent

Agudtin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Management on 6 Jan,2020
Thank you we appreciate your evaluation regarding your last stay looking foward welcoming you soon

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Management on 30 Dec,2019
Thank you for your recent scoring we appreciate your time and for choosing our establishement for your recent stay, Happy new year

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is beautiful. Our room very nice. Large with balcony. Unfortunately we only had one robe in the bathroom and it took a very long time to have someone bring up another robe for my husband. We also asked for ice, and that also took 20 minutes. The terrace restaurant is absolutely beautiful. We went for late drinks and dinner. The food presentation was very nice, but the shrimp was very overcooked, and my sushi dry. The waiter we had was very nice, but he did not speak a word of English. We had questions about the menu items and could not get any information.
Stayed 1 night in Dec 2019
Response from Management on 30 Dec,2019
Thank you for your recent feedbacks we appreciate your time and for choosing our establishement for your recent stay, We have well noted your concerns and all of them have been raised to the team in order to improve these areas Thank you once again wishing you a happy new year

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Amine El Moumni on 19 Nov,2019
Thank you so much for your feedback! Looking Forward to welcoming you again soon

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Amine El Moumni on 19 Nov,2019
Thank you for ranking us highly! Looking forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Amine El Moumni on 19 Nov,2019
Thank you for your feedback!