Marriott Hotels & Resorts, Hakone hotels

"Staff was soooo attentive and nice The Private Onsen in the room was the best experience i’ve ever had wish i could go back very soon "

"Clean room with nice amenities "

"Relaxing atmosphere. Spacious room. Very high tech place. Great location for transportation of bus and more importantly -> train station for a mountainous villas & towns. "

"Staff were amazing! Always went above and beyond "

"Excellent! The hotel is beautiful. The staff are extremely welcoming and kind. Their service alone made the stay amazing. The room was very spacious and clean. My room had an open air bath on the balcony which was stunning. So nice to relax in the bath during the evening with a gorgeous view. The private onsen are pure bliss and so relaxing. I would definitely stay here again and highly recommend it for all travelers!"

"clean room, amenities, friendly helpful people, location, spacious room(s) mineral hot spring room, kitchen, bedroom very comfortable. Thank you! "

"the hotel is very clean, the lake view is great, the buffet dinner offers a lot of selections"

"Room was huge, spotless, and nice. Was a little perturbed by the number of giant hornets I saw, but that's the mountains in fall for you. Really historic and beautiful place. Food options within the hotel were strange and annoyingly expensive - I get that it's a 5 star hotel but not everyone wants to shell out a ton of money to eat there and it's one of the furthest hotels from the main parts of town so it feels exploitative of a captive audience. Food was Ryokan style, which was fine, especially if you're looking for that kind of service. I've stayed in cheaper onsen Ryokans that had more convenience regarding food that didn't feel like I was getting baited."

"Incredible view, ample space, and great onsen."