Prince Hotels, Gora hotels

"Very nice place to stay and the staff is super friendly "

"This was our favourite stay for our whole Japan trip. We stayed at 3 other hotels. This place and area is unbeatable and i wish I would’ve booked a second night. I didn’t know that I would want to live this day again. The staff were ridiculously kind and helpful. At the end of our stay, I asked which bus and where I should take to get to Hakone-Yumi to and she literally left her post and started running to help me catch the bus. My son enjoyed free ice cream from the vending machine (which he loved). The band in the lobby before dinner was such a nice touch. The dinner and breakfast were perfect. Honestly, just the perfect relaxing spot for us. Would go back for sure. "

"Pleasant stay, excellent dinner!"

"This small hotel is an incredibly peaceful oasis. The food offerings were absolutely impeccable! There are no gym facilities but the private onsen is a wonderful way to end your day after touring the surroundings of Hakone. The care and attention from the staff was top notch! Our tea ceremony shortly after arriving was a wonderful way to get introduced to the hotel and the types of tea and wagashi available to us during our stay. Dinner was a different 10 course meal of fine dining every night with the dishes prepared by the staff on the island directly in front of your seating. Drink (alcoholic or not) pairings are given for about 1/2 the dishes too! An open bar after your meal is also a nice way to wind down before bedtime, with locally drinks mixed for you by the bartender. The only drawback to this hotel was that its location leaves you dependent on taking a local bus or finding a local taxi. Taxi service is very inconsistent as there are simply not enough drivers in the area relative to the demand for taxis, especially when it rains! That’s an issue for all hotels in the region. The hotel is about 0.5km away from the bus stop but it’s downhill or uphill depending on which way you are going. It’s only a few hundred meters further to walk directly to the ropeway to start your loop around the key visitor spots in the area. "

"Looking back, we wished we would have stayed a bit longer as it was so relaxing in the middle of a crazy trip. We stayed two nights and could have done more. One night in a place like this isn't enough as you don't have time to enjoy the property. Easy location from the station and walkable- but there is a hill! We loved the great location and we got a big room with a patio with a tub- it looked towards the mountains and although on the third floor, they make sure that the rooms are private- we didn't hear anyone else use their patio. There are slim pickings in this area for dinner and typically fill up, so even though we were out and about, we wished we would have booked the dinner ahead of time as they were booked and unable to get us in once we arrived. They were a bit stand offish as we arrived ahead of check-in time, and didn't really feel welcome to sit in the lobby, but it was pouring rain when we got there and were soaked so it was a bit hectic. They spoke great english to help us that don't know the language so that is always a very helpful amenity. The breakfast was huge with a lot of food, and we loved being able to use the robes around the property. "

"I think the hotel was not as good as we expected. We arrived tired -after a wedding in Tokyo - and the check in staff grill you with so many questions “what time for dinner” (but there are limited options so you don’t have much choice), “what time for breakfast tomorrow”, same thing for the following days … they even asked “what time do you want housekeeping tomorrow?”! And then they said they had a spa - I said I’d like a massage and they said they were all booked for our dates! But no one had communicated with me in advance to offer massage services so I could book. Also the dinner both nights repeated “Main Meal 1” (their term) -despite the affectation of being so custom. Finally as we checked out we found someone’s socks in the drawer behind the safe deposit box! "

"Got treated like honoured guests when we arrived at check-in time 3pm. Room on the second floor, with a private onsen was beautiful. Service was fantastic and food was very good. Very close to the cable car station too. Would recommend for a romantic stay."

"The stay was lovely Exceeded our expectations Snack time and alcohol time was a wonderful surprise"

"Breakfast and dinner was amazing! Staff were so nice and courteous. Our room was spacious and so clean and serene "