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"Staying here was such an enjoyable, relaxing, and special experience. The breakfast and dinner kaiseki were delicious and allowed us to try a variety of Japanese dishes. It's a lot of food so come to each meal hungry. All the staff we interacted with were kind and very helpful. The indoor and outdoor onsen was the perfect way to unwind after long days exploring the Hakone area. It's also right across from the Horai-en Hakone bus stop if using the Hakone free pass to get around. If you're looking for a romantic and relaxing mountain retreat, this is a great place for you! "

"A wonderful place to unwind and relax during our Japan vacation. The private onsen and terrace was the highlight of our trip and the service was second to none. Worth the splurge, definitely do not hesitate to book here!"

"The hotel was amazing - good clean room, comfortable bed, private onsen - and the breakfast was a delightful addition. It's a healthy hike up the hill to the rest of the town of Gora, but they do offer a shuttle to the train station that cut down on the hike."

"This property is beautiful and peaceful. It was a nice stop for us between Kyoto and Tokyo. The hotel is situated on lake Ashi. The staff are exceptional. "

"The view from the room is amazing. "

"This property is absolutely stunning and the hospitality of the staff was practically unmatched during the rest of our trip. We arrived later in the day and wished we had come earlier to spend more time on the property. The food at the onsite restaurants was impeccable and the room was very comfortable. Staying here was incredibly relaxing after several days in Tokyo and we wished we had stayed two nights instead of one. It was about an hour from the Mt. Fuji attractions which were also some of our favorites from our trip to Japan (Tokyo, Hakone, Kyoto). "

"We booked the condominiums as a treat. Spacious by Japanese standards with two large single beds, large sofa and kitchen facilities. Highlight is the bathroom with your private “onsen” the bath runs constantly with warm water from the hot springs. Divine after a long day. Coffee machines, soda machines, ice pops, foot bath, fire pit and free whisky, sangria and beer from 7pm - 10pm with some small sweet treats. A short flat stroll from Gora station makes this a perfect place to stay to explore the Hakone area."

"This hotel was beautifully designed, clean and friendly staff. The dinner and breakfast buffet were full of a delicious variety of dishes. We chose the cable cars to get there which was a fantastic way of exploring the area from above, but the hotel’s shuttle was super convenient for our departure. "

"Very tourist-friendly, excellent service and facilities."