Hotels near Casino de Marrakech

"I was insulted by the pool staff. The supervisor was unapologetic. I raised this with front desk management and I was offered an apology. I am extremely disappointed and flabbergasted with the action of one particular accor hotel staff and his supervisor. Unfortunately I did not get their names but I did raise this with hotel management. There was no indication that they addressed the issue"

"AC not that good "

"The poolside seating was very comfortable. The staff was very friendly and helpful. I had a great time here. "

"Amazing place to stay and wonderful staff but the room was small. "

"Clean room"

"The staff at the reception, including the manager, were not very helpful with providing the right information. There was noticeable passive aggressiveness in their responses and a general sense of nonchalance. On the night we checked in, I was told that breakfast and dinner were included in my reservation. After dropping our bags, we went to one of the hotel restaurants for dinner since we were quite hungry. However, after the meal we were asked to pay. I mentioned that my reservation covered breakfast and dinner, but the staff explained that it only applied to a specific restaurant. This was never clearly communicated to us at reception during check-in. I immediately called reception to clarify the situation, but they said there was nothing they could do and advised me to speak with the manager the following day. The next morning, the manager was initially friendly, but after a brief conversation in their language with one of the reception staff, his attitude noticeably changed. He became passive aggressive and insisted there was nothing they could do. I explained that if the correct information had been given at check-in, the situation would not have happened. He said he would investigate, but there was no follow-up, feedback, or any form of compensation. Even at the designated restaurant, we were still required to pay for water during dinner, which made the package even more confusing. Overall, the experience was disappointing and I wouldn’t recommend this hotel."

"We enjoyed staying at this hotel, staff is very nice and facilities very clean, very well located too, probably in the nicest area of Marrakesh, however the hotel is a little bit outdated…"

"Very well located — close to the airport and within walking distance of Menara Garden and Memounia Hotel. The hotel is a bit outdated: the room door and toilet were not functioning properly. Breakfast offered plenty of options. The pool is really nice and enjoyable."

"The hotel is fabulous, the rooftop pool is lovely. Good food and great DJ’s creating a great atmosphere "