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"Friendly staff and top location. "

"This was an awesome place to say. Beautiful view of the lake. Very walkable to many restaurants and a park. "

"We had a great stay at Hotel Firenze Lugano! The receptionist was so sweet and welcoming, which set a really nice tone for our visit. The location was perfect for us — we walked the Olive Trail to Gandria right from the hotel, and it was a beautiful and manageable distance. We also ate at the onsite restaurant and really enjoyed it — the food was lovely and the atmosphere was relaxed. While there’s no dedicated parking, we were able to find parking nearby without too much trouble. Overall, it was a very nice stay, and the view from the hotel made it even more special. Would happily stay here again!"

"The hotel was very clean and the front desk was very friendly and helpful."

"Absolutely loved every moment spent at Villa Sassa. The food options were phenomenal. The staff was friendly, responsive and organized. Everything was clean and the amenities were lovely. Our accommodations were perfect and the views were breath-taking. We will be back."

"Thought staff service, property, and cleanliness were excellent. Small things to improve: We had a wonderful room, however, the shower was a tub shower and it was a deep tub so stepping in and out was precarious- could have used a grab bar at the back of the shower. We also had a nice patio but the table on it was very small - would be good to get a slightly larger table. Breakfast was good but the scrambled eggs did not taste like eggs- I think because there may have been a lot of cream in them. You could order an omelette/frittata for a good bit extra. Also, they never had any berries for fruit, but you could order them separately for 18 francs!! We only had a hamburger for dinner there but the reviews on the restaurant were not good. Most people said great service, food was overpriced and not that good. "

"We stayed here one night with our toddler and it was great, very clean very easy to get too! No great views out the window but that’s totally fine for our over night stay Staff was friendly and gave us a crib for our toddler and allowed us to turn on the AC unit because with the windows open we had a couple of mosquitos"

"This is a lovely property. The people are SO friendly and accommodating. "

"It's very close to the city center. A bus can take you to the train sration in 7 minutes. The bus stop is right in front of the hotel."