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"overall by a poor experience at this hotel, I think the staff Ben the real letdown very unhelpful in all my engagements with them, hotel in generally poor condition"

"Staff were not friendly and we felt uncomfortable at check-in and asking questions during our 2 night stay. Buffet breakfast was good. We knew it was an Ibis budget hotel but there is no privacy for anyone in the room to go to the bathroom or shower. Barely enough room for carry-on sized luggage. I would not recommend for anyone travelling with full sized luggage."

"Beautiful hotel. Classic design. Bed was very comfortable and pillows were great. Our shower leaked and they moved us rooms without question. The included breakfast was quite good. The restaurant was spendy, but food was good and amazing view. They do offer a shuttle into Lugano, but it only runs every two hours. The staff were all very mind. Would rate overall experience 4/5 "

"The receptionists are very friendly. Delicious breakfast. San Salvatore cable car, train station/bus stops and the lake promenade are within walking distance."

"The whole stay was wonderful. Exceeded expectations in every way. Food was amazing quality & reasonably priced. Breakfast had everything you need and so fresh. Views and spa facilities were incredible. Couldn’t recommend enough. I am gluten free and only had to tell the restaurant once. The next day they remembered, freshly made gluten free bread every day. Gluten free nibbles with drinks. Perfect. Massive shout out and thank you to Luca P who made our last meal so special. Very attentive and attention to deal was second to none. Thank you Kurhaus for the most amazing stay. "

"Breakfast was excellent and a good variety "

"Yes"

"Members of staff are incredible kind and always willing to help , very clean room , good breakfast "

"Outstanding "