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"Everything was good ! "

"Beautiful lobby. We got private car service to get us from the Airport to the resort and were playing music and immediately upon arrival we were not greeted but rather told to turn down our music. Front desk staff were unenthusiastic. Our best meal was at the buffet for breakfast. Most restaurants require you to get on a line 30 minutes prior to opening to get a spot. Otherwise, you are given a pager or are unable to get in at all. Rooms are outdated but they were clean. The only issue was that one light switch controls the entire room including outlets. Mini fridge was never replenished during our stay (4 nights). Room service should be discontinued. Pools were gross. No upkeep. Cups all over the place at all times. Pool tiles were slimey and visible mold in grout. Seems like they do not wash/pressure wash the pools regularly. One pool literally had foam on the surface. Leaves, debris, and other particles floating around. I did like that they had multiple pools though. Beach was beautiful and great view. There are minimal beach chairs. Most are located behind the cabanas. Sad that is the view you get when the resort has such a beautiful view. No beach umbrellas. If you want chairs/umbrellas you need to go down the shoreline to the swimmable area. There are a lot of vendor's selling items/services. They can be pushy but they are respectful. The landscaping is upkept well. And the team does a great job keeping the lobby and other common areas clean. "

"3 couples spent 10 days at RIU K. We had a great time! Reception staff worked to get our rooms close together. Thank you! Staff was terrific. Food and drinks and restaurant experiences were excellent. We met most nights in the lounge for a specialty drink from the “cart”. My only complaint is how noisy the lobby lounge gets. Acoustics weren’t good. A minor complaint and a fantastic stay. "

"This was our second visit to Occidental Xcaret, great resort and good value for price. "

"My husband and I had a great time will definitely be going back "

"Absolutely beautiful property, loved the walk from the main square to the beach. Beach was great, the option of an ocean swim to a pool swim was perfect! Pools were clean and very nice. Rooms were beautiful, so spacious and well kept. "

"Terrible service "

"Very friendly, food was amazingly good and we will definitely stay again."

"Nice view and food and location "