Independent, Chaah hotels

"Comfortable stay closed to food and supermarkets, good to have parking also and nice breakfast spot opposite the hotel. "

"Value for money."

"They didn't accept card, water heater was broken."

"The pro is the room was clean and our twin beds were comfortable. Expect the bare minimum as far as amenities are concerned. The bathroom didn't have extra rolls of toilet paper. No towel hooks or racks by the sink. Only tiny tubes of shampoo were available, no soaps given. Standard rooms do not have windows, only deluxe rooms have windows. I didn't know this when I booked this room. Strongly suggest this be made known for booking. If you are looking for a place just to rest your head, you have got it. Like I said, you get the bare minimum. If you expect any more than that, you would be disappointed. "

"The hotel was fairly well maintained and the room I stayed in seemed to have undergone a bit of recent renovations, which felt nice to have a new bathroom to use. The hotel was easy to locate with the use of GPS. However, it is not located near any convenience stores or any eatery that opens early for breakfast. The check-in staff seemed rather unfriendly during my check-in process. For the price I paid, I was not impressed with the service I received."

"The hotel was clean, great location. Lots of restaurants within walking distance. I would stay again!"

"My family enjoyed our time here. Staff are friendly and helpful. Thank you for our great trip "

"This hotel was a scam. They charged a high amount for a dirty and smelly room. Staff promised to refund my booking but never followed up any requests. "

"The bed in Room 306 was infested with bed bugs and my son and his girlfriend were bitten in many places from 12 – 2 am in the wee hours of Sunday 21 July 2024. They have photos of the welts caused by these vicious bed bugs’ bites. Please email us how to send these pictures to Expedia. They could not sleep and eventually requested for a change of room to Room 206 which was not the King Deluxe Room Type that I had paid for. The bug infested Room 306 which was directly above Room 206 was not King Deluxe Room too. Their holiday in Kluang was ruined as their sleep was disrupted and they could not sleep well and had to sleep in till 11 am the next day, causing them to have much less time to tour Kluang as their bus back to Singapore was 2.30 pm on Sunday 21 July 2024. In addition, we were charged tourism tax amounting to 20 MYR when your invoice to us clearly stated that all taxes were included in my payment. Please help to compensate us for the ruined holidays due to the bug infested and non-King Deluxe Room 306 and to refund us the tourism tax of 20 MYR."