Exterior
Check availability

Reviews of Somerset Riverview Chengdu

4 out of 5
Somerset Riverview Chengdu
No 1 Section 3, Renmin South Road, Wuhou District, Chengdu, Sichuan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 187 out of 299 reviews" "
Rating 8 - Good. 87 out of 299 reviews" "
Rating 6 - Okay. 16 out of 299 reviews" "
Rating 4 - Poor. 6 out of 299 reviews" "
Rating 2 - Terrible. 3 out of 299 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

andy, Avondale Heights

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location. The surrounding areas were just wonderful and clean
Stayed 1 night in Apr 2024
Response from Kelly on 2 May,2024
Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

8/10 Good

andy, Avondale Heights

Travelled with group
Liked: Cleanliness
A very comfortable place both both holiday, business
Stayed 1 night in Apr 2024
Response from FO on 23 Apr,2024
Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

8/10 Good

QUN

Liked: Cleanliness, property conditions & facilities
Keeping up the great work!
Stayed 1 night in Apr 2024
Response from FO on 19 Apr,2024
Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excellent

Mun Khuen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best hospitality. Staff is super helpful. Cala helped me with early check in. All is smooth and enjoyable.
Stayed 3 nights in Mar 2024
Response from FO on 15 Apr,2024
Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excellent

Yi

Stayed 4 nights in Mar 2024
Response from GS on 6 May,2024
Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

6/10 Okay

Fei

Travelled with family
Liked: Cleanliness, amenities
Good location, facilities can be better.
Stayed 3 nights in Apr 2024
Response from GS on 11 Apr,2024
Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

4/10 Poor

Jean-Marc, Stouffville

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No grand entrance to lobby. Must go to Level 3 to register. Lobby very small. Hard to meet up with people. Card never worked. Had to get card access reprogrammed twice a day!
Stayed 2 nights in Mar 2024
Response from FO on 12 Mar,2024
Dear guest, thank you very much for your feedback on your recent stay in our apartment. Regarding to the problem you raised, the related department of our apartment will follow up and take corresponding measures. Thank you very much for your support and kindness to the hotel.If it is convenient for you, please contact the 24-hour service phone of the Guest Service center of the hotel, so that we can have detailed communication,and we look forward to be at your service again soon.

6/10 Okay

mingfeng, Renton

Like the location. But the property is old and wood floors have noise.
Stayed 5 nights in Feb 2024
Response from Zoey on 23 Feb,2024
Dear guests, we're very sorry that the hotel's facilities fail to meet your expectations. Regarding your questions, the relevant departments of the hotel have made detailed understanding and taken corresponding measures. Thank you very much for your support and love to the hotel. If there is any moere question, please contact the 24-hour service phone number of the guest service center, so that we can carry out detailed communication. Looking forward to your next stay.

10/10 Excellent

Hongxiang

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The place us super big and nice. Alot if storage space. Very friendly staff!
Stayed 2 nights in Jan 2024
Response from FO on 7 Feb,2024
Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excellent

Chin Sung

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient to eat and shop.
Stayed 5 nights in Jan 2024
Response from FO on 7 Feb,2024
Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excellent

Zhicheng

Travelled with family
Liked: Cleanliness, room comfort
Brilliant place to stay in Chengdu
The river view at night and early morning was fabulous, the facilities included in the room were excellent. Breakfast served was well worth. It’s close to everything in CBD of Chengdu.
Stayed 3 nights in Jan 2024
Response from FO on 31 Jan,2024
Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excellent

Chung Kit

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from FO on 12 Jan,2024
1Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excellent

Ryo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from FO on 12 Jan,2024
Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excellent

Li

Stayed 3 nights in Dec 2023
Response from FO on 31 Jan,2024
Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excellent

Tiantian

Liked: Cleanliness, room comfort
Thanks for Cala，Kelly and Zoeys help.
Stayed 1 night in Dec 2023
Response from FO on 22 Dec,2023
Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

8/10 Good

Bobby

Liked: Cleanliness, room comfort
Good location by the river. 30mins away to Taikooli and the shopping belt. Room is comfortable and clean.
Stayed 3 nights in Dec 2023
Response from FO on 11 Dec,2023
Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excellent

JENNIE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location is good, catch đi đi very cheap to all shopping mall… nice cafe next to the hotel, nice walk around river…Clean, staffs are friendly and helpful…love the bed lots of pillows and very comfortable- highly recommended
Stayed 3 nights in Nov 2023
Response from FO on 11 Dec,2023
Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excellent

JENNIE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean staff are lovely and welcoming- bed : comfort clean, soft and comfy- highly recommended
Stayed 1 night in Dec 2023
Response from FO on 17 Dec,2023
Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great stay
Very spacious flat, perfect for enjoy your stay in Chengdu. Great location, 10' away from everything by taxi.
Stayed 3 nights in Nov 2023
Response from FO on 2 Dec,2023
dear guest,thank you for choosing Somerset Riverview as your stay, we are very happy to know you enjoyed here,hope we have more chance to service you again.

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a great experience. The front desk staffs and housekeepers were all very friendly and professional. Highly appreciated several front desk ladies, so nice and helpful to arrange us to switch room. The hotel was clean and comfortable. The hotel is located at the center Chengdu, easy to access many tourist attractions. I’d to choose this hotel again next time when back to Chengdu.
Stayed 3 nights in Nov 2023
Response from FO on 15 Nov,2023
dear guest,thank you for choosing Somerset Riverview as your stay, we are very happy to know you enjoyed here,hope we have more chance to service you again.

10/10 Excellent

John

Liked: Cleanliness, room comfort
Very comfortable with attention to detail
I have stayed at The Somerset Riverview Chengdu several times. Its a good quality comfortable hotel that provides serviced suites at very competitive prices. The rooms are very comforatble and the attention to detail is very good. I will continue to stay here whenever I visit Chengdu
Stayed 3 nights in Nov 2023
Response from FO on 14 Nov,2023
dear guest,thank you for choosing Somerset Riverview Chengdu as your stay, we are very glad that you have enjoyed here. Hope we have more chance to service you.

10/10 Excellent

Wendy

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from FO on 14 Nov,2023
dear guest,thank you for choosing Somerset Riverview Chengdu as your stay, we are very glad that you have enjoyed here. Hope we have more chance to service you.

10/10 Excellent

Yao Wen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious
Stayed 1 night in Oct 2023
Response from FO on 26 Oct,2023
Dear guest, thank you very much for your feedback on your recent stay in our apartment and we look forward to be at your service again soon.

10/10 Excellent

Hugo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023
Response from FO on 24 Oct,2023
Dear guest, thank you very much for your feedback on your recent stay in our apartmen, hope to see you again.

10/10 Excellent

John

Liked: Cleanliness, room comfort
Perfect for long stays in Chengdu
The Somerset is perfect for my needs. It provides a high quality living space for long stays in Chengdu. The bed of extremely comfortable, there is lots of cupboard space, the kitchen is well equipped and modern, the furnishings are good quality and the living space is very generous
Stayed 5 nights in Oct 2023
Response from FO on 24 Oct,2023
Dear guest, thank you very much for your feedback on your recent stay in our apartment. We are very happy to know you have enjoyed the stay here and we look forward to be at your service again soon.

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Nice staff, not much but street food for dining.
Stayed 4 nights in Oct 2023
Response from FO on 24 Oct,2023
Dear guest, thank you very much for your feedback on your recent stay in our apartment. We are very happy to know you have enjoyed the stay here and we look forward to be at your service again soon.

8/10 Good

Daisuke

Liked: Cleanliness, room comfort
The stay was great but the pillow
The property is huge and comfortable. It was at the great locations, breakfast was lots to choose from, and king size bed was really comfortable. Only thing that I didn’t like was the pillow which had smell of goose. I used a towel to cover up and it did not bother me after all but I wish their pillow was better.
Stayed 2 nights in Aug 2023
Response from FO on 24 Oct,2023
Dear guest, thank you very much for your feedback on your recent stay in our apartment. Regarding to the problem of pillow you raised, the HSKP department of our apartment will follow up and take corresponding measures. Thank you very much for your support and kindness to the hotel.If it is convenient for you, please contact the 24-hour service phone of the Guest Service center of the hotel, so that we can have detailed communication,and we look forward to be at your service again soon.

10/10 Excellent

Aleksandar, Guelph

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location to explore city, easy access to city center and airport. Hotel is well maintained, rooms spacious and well equiped.
Stayed 1 night in Sep 2023
Response from lory on 26 Sept,2023
dear guest, thank you for your good comments, hope to see you again.

8/10 Good

William Yibing

Liked: Cleanliness, amenities, property conditions & facilities
Have a washer and dryer in each unit and very convenient location. Walking around the center of the city.
Stayed 3 nights in Aug 2023
Response from FO on 26 Sept,2023
dear guest, thank you for choosing stay with us and thanks for your good comments, hope to see you again.

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Wonderful stay!!! Great location!!
Stayed 4 nights in Aug 2023
Response from FO on 26 Sept,2023
dear guest, thank you for choosing stay with us and we are very glad that you are enjoyed here, hope to see you again.

10/10 Excellent

rui, San Diego

Travelled with family
Liked: Cleanliness, property conditions & facilities
The front desk is very friendly and helpful. The room I booked is big, clean and comfortable. I highly recommend.
Stayed 3 nights in Aug 2023
Response from lory on 31 Aug,2023
Dear guest,thank you for a stay with us and the good comments,hope to see you again.

10/10 Excellent

Yuchao

Liked: Cleanliness, amenities, property conditions & facilities
This was my first time staying at Somerset Riverview in Chengdu. The rooms were clean and they upgraded my booking to a bigger suite. The kitchen and laundry amenities were amazing, I was able to heat up my food and do my laundries during my stay. All the staff were very friendly and helpful, from front desk, housekeepers to securities. Good location, near metro stations.
Stayed 5 nights in Jul 2023
Response from lory on 24 Aug,2023
dear guest,thank you for choosing stay with us.We're very glad that you have a nice journey here,hope to see you next time.

10/10 Excellent

Chi, Carmel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Spacious and comfortable rooms with lots of cabinets and drawers. Breakfast is wonderful with a variety of Chinese dishes and lots of veggies which our family loves. Location is central so it’s easy to get to different places. Will definitely return. Thanks.
Stayed 6 nights in Jun 2023
Response from lory on 26 Jul,2023
dear guest, thank you for stay with us, and we're very happy to know you have stayed here enjoyable, hope to see you again.

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from lory on 26 Jul,2023
dear guest, thank you for your good comments, hope to see you again.

10/10 Excellent

Aiyun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Located in the center of the city, easy to go to any where by walking or any kinds of transportation. Huge room with kitchen, washer and dryer in the unit. Front desk and cleaning staff are is very friendly. Super convenient for family. I would love to stay again.
Stayed 4 nights in Jul 2023
Response from lory on 26 Jul,2023
Dear guest, thank you very much for your feedback on your recent stay in our apartment. Thank you very much for your support and kindness to the hotel and we look forward to be at your service again soon.

4/10 Poor

BAO

Everything in the shell they say was missing make me got to go to the room in the closet I don’t like it
Stayed 2 nights in Jun 2023

10/10 Excellent

qing, Alhambra

Liked: Cleanliness, property conditions & facilities
Great location and spacious space
Stayed 8 nights in May 2023
Response from FO on 26 May,2023
Dear guest, thank you very much for your feedback on your recent stay in our apartment and we look forward to be at your service again soon.

10/10 Excellent

Erin

Stayed 4 nights in Mar 2023
Response from FO on 26 May,2023
Dear guest, thank you very much for your feedback on your recent stay in our apartment and we look forward to be at your service again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Construction Site Nearby
The location is convenient. The rooms are large. The toilets are nice but the only issue I had was a) the heating didn’t work. I think the whole building had it turned off as it was cold and I turned all the heating on for the AC and it was not turning out hot air. B) there is a massive construction site next door and they work at night. I had to change rooms because of the noise. Basically the end room the executive one bedroom suite (the bedroom) faces the construction site. It’s pretty impossible to sleep in if you’re a light sleeper. I had to request to change to the river facing room for a good nights sleep. So my advice is not to get the executive suite but to get the other 1 bedroom premier and request river facing unit.
Stayed 3 nights in Mar 2023
Response from FO on 26 May,2023
Dear guest, thank you very much for your feedback on your recent stay in our apartment. Regarding to the problem of windows and aricondion issue you raised, the ENG department of our apartment will follow up and take corresponding measures. Thank you very much for your support and kindness to the hotel.If it is convenient for you, please contact the 24-hour service phone of the Guest Service center of the hotel, so that we can have detailed communication,and we look forward to be at your service again soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from melissa on 31 Jan,2020
Dear guests, thank you for choosing to stay in Somerest Riverview Chengdu.Looking forward to your coming again

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jan 2020
Response from melissa on 31 Jan,2020
Dear guests, thank you for choosing to stay in Somerest Riverview Chengdu.We will try our best to improve our ability and look forward to your coming again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and kind employees at the front.
Stayed 2 nights in Nov 2019
Response from melissa on 12 Dec,2019
Dear guests, thank you for choosing to stay in Somerest Riverview Chengdu. I hope that our service can really make you feel at home and look forward to your coming again

8/10 Good

Chuandong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
in the center of Chengdu, close to bar street with perfect night view
Stayed 5 nights in Oct 2019
Response from melissa on 26 Nov,2019
Dear guests, thank you for choosing to stay in Somerest Riverview Chengdu. I hope that our service can really make you feel at home and look forward to your coming again

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, Good location. The breakfast was good and the Maan Cafe downstairs was awesome
Stayed 9 nights in Nov 2019
Response from melissa on 19 Nov,2019
Dear guests, thank you for choosing to stay in Somerest Riverview Chengdu. I hope that our service can really make you feel at home and look forward to your coming again

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived in hotel very late. There is still staff helping me to check in. The room is clean and tidy. Service is also good.
Stayed 4 nights in Sep 2019
Response from guest service on 2 Oct,2019
Thank you for your approval, we will continue to work hard!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location is convenient, room is spacious, staffs are friendly
Stayed 3 nights in Jul 2019
Response from melissa on 7 Aug,2019
Thank you for choosing Somerset Riverview ChengDu and look forward to your next visit.

8/10 Good

Hui

Travelled with family
Liked: Staff & service, amenities
Our family stayed in a 2 bedroom suite at this hotel. Pros: spacious, great view at night, in unit washer/dryer; Cons: everything is dated inside the unit, not very clean;
Stayed 3 nights in Jul 2019
Response from melissa on 9 Aug,2019
Thank you for choosing Somerset Riverview ChengDu and look forward to your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Jun 2019
Response from melissa on 7 Aug,2019
Thank you for choosing Somerset Riverview ChengDu and look forward to your next visit.

8/10 Good

Verified traveller

Stayed 5 nights in Jun 2019
Response from cole on 19 Jun,2019
Thanks for staying with us. We appreciate your feedback!