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Reviews of City Express by Marriott Chihuahua

3.5 out of 5
City Express by Marriott Chihuahua
Avenida de la Juventud 6108, Col. Desarrollo Comercial El Saucito, Chihuahua, CHIH

Reviews

8.4

Very good

Rating 10 - Excellent. 235 out of 504 reviews" "
Rating 8 - Good. 177 out of 504 reviews" "
Rating 6 - Okay. 50 out of 504 reviews" "
Rating 4 - Poor. 22 out of 504 reviews" "
Rating 2 - Terrible. 20 out of 504 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Alfonso

Liked: Cleanliness, staff & service
Very clean
Stayed 1 night in May 2024

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Feb 2024
Response from GERENTE DE VENTAS on 15 Feb,2024
Muchas gracias por tu preferencia, te esperamos pronto!

10/10 Excellent

Azael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chihuahua's place to rest
Was a nice place to stay, convenient to continue traveling.
Stayed 1 night in Dec 2023
Response from GERENTE DE VENTAS on 15 Feb,2024
Muchas Gracias por tu preferencia

10/10 Excellent

ADRIAN, JUAREZ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GERENTE DE VENTAS on 15 Feb,2024
Muchas Gracias por tu preferencia, te esperamos de regreso

8/10 Good

Natalie

Travelled with family, Travelled with family and small children
Liked: Staff & service
My first time in Chihuahua city and this property is ideal for shopping and dining. There is this area called Distrito Uno and it has everything you want for dining options. The hotel was clean, great location, front desk was helpful. My only negatives are that there is no mini fridge in room,and safe in room. Also the TV appeared to be a smart tv but we could not stream any Netflix or other apps on the TV. Otherwise, cleaning service was great, location was awesome and would stay there again. Also the two securities guards are very nice men and gave great recommendations to local restaurants that are yummy. Tacos, etc.
Stayed 5 nights in Dec 2023
Response from GERENTE DE VENTAS on 15 Feb,2024
Muchas gracias por tus valiosos comentarios, te esperamos de vuelta.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Breakfast was really good! Need a little bit of more noise control.
Stayed 2 nights in Dec 2023

2/10 Terrible

Tony

Stayed 1 night in Nov 2023
Response from GERENTE DE VENTAS on 15 Feb,2024
Hola Tony, lamentamos que hayas tenido algun incoveniente en tu estancia, esperamos tenerte de regreso

6/10 Okay

Karime

Travelled with family
Liked: Cleanliness, staff & service
Everything was fine except the second day of my stay the coffee machine broke down. On my 4 day after being released from the hospital there was several different kind of people knocking on my room door. Too much noise through the hallways. Being an energy efficient hotel they should have quiet period of times for their guests. Specially the ones that go for a surgery much rest is needed and since they have an agreement with star medic they should be more cautious with those details.
Stayed 2 nights in Nov 2023
Response from CITY EXPRESS BT MARRIOTT CHIHUAHUA on 28 Nov,2023
Buen dia Lamentamos mucho los inconvenientes en su estancia, esperamos que en su proxima visita sea todo de su agrado.Que tenga un excelente dia.

6/10 Okay

Raul, Torreon

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Me cambiaron la habitación sin avisarme por “disponibilidad”, según ellos me enviaron un mensaje antes pero jamás recibí nada, y en el check-in ni un comentario me hicieron, me di cuenta hasta entrar a la habitación. Además el desayuno buffet deja mucho que desear, ya se que es la opción “continental” pero al llegar las charolas estaban vacías y se tardaron mucho en rellenarlas. Se que no es un hotel 5 estrellas pero si les falta dar mucha atención a los huéspedes.
Stayed 1 night in Nov 2023
Response from CITY EXPRESS BT MARRIOTT CHIHUAHUA on 28 Nov,2023
Buen dia Lamentamos mucho los inconvenientes en su estancia, esperamos que en su proxima visita sea todo de su agrado.Que tenga un excelente dia.

8/10 Good

yobana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy Bien servicio
Stayed 4 nights in Nov 2023
Response from Gerencia General on 18 Nov,2023
Muchas gracias por su visita y sus amables comentarios, lo esperamos muy pronto de regreso a esta su casa.

6/10 Okay

Agustin

Stayed 2 nights in Aug 2023

10/10 Excellent

Elida

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

8/10 Good

Jaime

Stayed 1 night in Jul 2023

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay!
Stayed 1 night in Jun 2023

8/10 Good

Leticia, Fort Stockton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area
Stayed 1 night in Jun 2023

10/10 Excellent

Lilia Edith Laura

Travelled with family
Liked: Cleanliness, staff & service
Everything good and clean
Stayed 3 nights in May 2023
Response from CITY EXPRESS on 5 Jun,2023
Muchas gracias por tus comentarios espermos tenerte de regreso pronto.

8/10 Good

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in May 2023
Response from CITY EXPRESS on 5 Jun,2023
Gracias por tu calificacion esperemos tenerte de vuelta

10/10 Excellent

yobana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Esta muy cerca de mi familia.
Stayed 2 nights in Apr 2023
Response from CITY EXPRESS on 5 Jun,2023
Gracias por tus comentarios esperemos tenerte de vuelta pronto.

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its clean and the employees are very friendly

8/10 Good

Jaime

Stayed 1 night in Mar 2023

10/10 Excellent

ivonne, westminster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean, breakfast is fresh and employees are very friendly and helpful😊
Stayed 2 nights in Feb 2023
Response from General Manager City Express Chihuahua on 14 Feb,2023
Thank you for your preference Ivonne, We appreciated your comments

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Gerencia General on 13 Feb,2023
Gracias por tu puntuación Imelda, te esperamos muy pronto de regreso en City Express Chihuahua

8/10 Good

Jesus Adan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is fine only my suggestion , is the pillows , need a new and bigger is very important
Stayed 2 nights in Jan 2023
Response from General Manager on 23 Jan,2023
Thank you for your comments, We appreciate your preference. We hope to see you soon again

10/10 Excellent

Cesar

10/10 Excellent

Silvia

Stayed 1 night in Dec 2022
Response from CITY EXPRESS BT MARRIOTT CHIHUAHUA on 28 Nov,2023
Bonito dia

10/10 Excellent

Pedro

Stayed 1 night in Dec 2022

10/10 Excellent

Astrid

Stayed 1 night in Dec 2022
Response from Gerencia Hotel City Express Chihuahua on 9 Dec,2022
Agradecemos tu preferencia Astrid, esperamos que regreses muy pronto.

8/10 Good

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good price quality relation
Stayed 1 night in Nov 2022
Response from General Manager City Express Chihuahua on 25 Nov,2022
Thank you for your preference Gerardo, We hope you see you soon back

10/10 Excellent

Pamela

Liked: Staff & service, amenities, property conditions & facilities
excellent service
Stayed 2 nights in Oct 2022
Response from Gerencia Hotel City Express Chihuahua on 7 Nov,2022
Gracias por tu preferencia Pamela, estamos listos para recibirte nuevamente.

8/10 Good

Leonel

Travelled with family
Telephone was missing in room. Bathroom was making a noise all night, water running.
Stayed 3 nights in Sep 2022
Response from General Manager City Express Chihuahua on 3 Oct,2022
Thanks for your preference Leonel.

8/10 Good

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a very pleasant stay.
Stayed 2 nights in Sep 2022
Response from General Manager on 14 Sept,2022
Thank you Jaime, we appreciate you stay here at City Express.

8/10 Good

Jaime

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness and comfortable.
Stayed 2 nights in Aug 2022
Response from General Manager on 15 Aug,2022
Thank you for your preference Jaime, We hope to see you soon

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Jul 2022
Response from General Manager City Express Chihuahua on 20 Jul,2022
Thank you for enjoy your stayed, We hope to see you soon Ruth.

10/10 Excellent

Maria, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Gerencia Hotel City Express Chihuahua on 24 Sept,2022
Gracias por tu preferencia Maria, te esperamos pronto de regreso

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and beautiful area
Stayed 3 nights in Jun 2022
Response from General Manager City Express Chihuahua on 14 Jun,2022
Thank yoy for your preference Mr Miguel, We hope you come back soon

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Gerencia Hotel City Express Chihuahua on 24 Sept,2022
Gracias por tu preferencia Nicolas, estamos listos para recibirte cuando vengas a la ciudad de Chihuahua

10/10 Excellent

omar, surprise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice area
Stayed 1 night in May 2022
Response from General Manager - Hotel City Express Chihuahua on 12 May,2022
We hope to see you soon Omar, Thank you =)

10/10 Excellent

Jorge David

Stayed 1 night in Apr 2022
Response from Gerencia General - Hotel City Express Chihuahua on 3 May,2022
Agradecemos tus comentarios y tu preferencia Jorge David, esperamos que regreses muy pronto =)

8/10 Good

carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2022
Response from Gerencia General - Hotel City Express Chihuahua on 17 Mar,2022
Gracias por tu preferencia Carlos, agradecemos mucho tu comentario, estamos muy contentos de que hayas tenido una feliz estadía. Te esperamos pronto de regreso

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2022
Response from Gerencia General - Hotel City Express Chihuahua on 12 Mar,2022
Thank you for your comments Luis, See you soon back in City Express Chihuahua

10/10 Excellent

Raymundo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio a un precio muy accesible. Mucha seguridad dentro y fuera del hotel. Staff muy atento y servicial. Área de comer muy limpia y el almuerzo muy completo por el precio. Súper limpio!!! Definitivamente un hotel al que pienso regresar…
Stayed 2 nights in Feb 2022
Response from Gerencia General - Hotel City Express Chihuahua on 8 Mar,2022
Gracias Raymundo, de antemano agradecemos tu preferencia. Estamos muy contentos de que hayas tenido una feliz estadía. Esperamos que regreses muy pronto

6/10 Okay

Jaime

Travelled with family
Liked: Staff & service, property conditions & facilities
Eating area too small. During breakfast ran out of eggs. Other than that service was good.
Stayed 3 nights in Feb 2022
Response from General Manager on 8 Feb,2022
Thank fot your comments, we hope you come back to the Hotel City Express soon

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Gerencia Hotel City Express Chihuahua on 20 Jan,2022
Gracias por tu puntuación Francisco, estamos muy contentos que hayas tenido una estadía agradable, te esperamos pronto de regreso en City Express Chihuahua

10/10 Excellent

williams

Stayed 1 night in Jan 2022
Response from Claudia De la Vega- Gerente de Ventas on 18 Jan,2022
Muchas Gracias Williams, agradecemos su preferencia, saludos!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2022
Response from Gerencia Hotel City Express Chihuahua on 24 Sept,2022
Gracias por tu preferencia Mario, agradecemos tu puntuación.

10/10 Excellent

Sam

Stayed 1 night in Jan 2022
Response from Gerencia Hotel City Express Chihuahua on 7 Jan,2022
Gracias por tu puntuación Sam, en City Express Chihuahua trabajamos a diario para que sus estadías sean lo mas placentera para que disfruten su visita a la ciudad de Chihuahua. Te esperamos pronto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well managed
Best management of all Mex. hotels: City Express!
Stayed 1 night in Dec 2021
Response from Gerencia Hotel City Express Chihuahua on 19 Dec,2021
Gracias por tu preferencia, te esperamos pronto en tu Hotel City Express Chihuahua

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Gerencia Hotel City Express Chihuahua on 8 Nov,2021
Gracias por su preferencia, lo esperamos pronto en su Hotel City Express Chihuahua

8/10 Good

Corina

Liked: Staff & service, amenities, property conditions & facilities
First floor rooms
Stayed 4 nights in Oct 2021
Response from Gerencia Hotel City Express Chihuahua on 8 Nov,2021
Le agradecemos sus comentarios, la esperamos pronto en su Hotel City Express Chihuahua.

4/10 Poor

Manuel L.

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Very clean. Convenient location. I would rearrange the staff schedule. Five people at 11 am to take care of people checking out sounds excessive, while having one person at 9 am checking in was not enough; we waited over ten minutes to have our key. We had people in front of us and people behind who also waited a lot.
Stayed 1 night in Sep 2021
Response from Rodrigo Méndez General Manager on 21 Sept,2021
We are sorry for what happened, we appreciate your comments to improve our service. We hope to see you soon back.