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Reviews of Urbanz - Hostel

2 out of 5
Urbanz - Hostel
273 Manchester Street, Christchurch

Reviews

8.0

Very good

Rating 10 - Excellent. 67 out of 194 reviews" "
Rating 8 - Good. 77 out of 194 reviews" "
Rating 6 - Okay. 32 out of 194 reviews" "
Rating 4 - Poor. 9 out of 194 reviews" "
Rating 2 - Terrible. 9 out of 194 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Pieter

Liked: Cleanliness, staff & service, property conditions & facilities
Urbanz is located in the centre of the city, so all city facilities are within walking distance. Yet, no noises from the outside world find their way inside. Kitchen is well equipped, showers and toilets are plenty and clean. Beds are comfortable.
Stayed 6 nights in Apr 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a fun area. Close to the riverfront. Great restaurants

4/10 Poor

Nathan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The place is in a great location, super close to downtown, very walkable. However the room was not what we had booked, the pictures and room were quite different. the room felt very unsafe, no windows or air flow, and the small skylight was another story from the roof. Overall didnt enjoy our stay.
Stayed 4 nights in Mar 2024

2/10 Terrible

Ray

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got refused as id got left behind was allowed to stay had to find alternative accommodation at xtra xspence and trying to get refund was bad didn’t end up receiving my 129$ complete rip off staff where rude unhelpful and disrespectful worst service ever will be takeing this as far as I can to let people know off the worst service ever shame on you
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Central location. A good hostel.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, but smells like a locker room and old and drab.
Stayed 1 night in Dec 2023

8/10 Good

Sanja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Bambi, Montrose

Liked: Staff & service
The staff was friendly, and the property was in a good location, and pretty clean for a hostel. The room had a harsh smell (paint/chemical), and was located next to a door for a stairwell. Every time the door closed there was a very loud click. This happened half a dozen times an hour. Knowing how loud that door is, they should have placed a storage room here instead of somewhere someone is supposed to sleep. I had earplugs in, and was still woken up by the loud click.
Stayed 1 night in Nov 2023
Response from Manager on 18 Dec,2023
Thank you for your review. The smell could have been the new carpet that had just been laid. Some people like it and some don't but it has now gone away. The door click would have been from a fire door but this has now been adjusted.

10/10 Excellent

fayan

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Philip

Travelled with partner
The receptionist man needs lessons in communication (They had a problem with providing the required passes for car parking .) However we ultimately enjoyed our time there ( though the partitition walls were not acoustic and the fire door from the kitchen shrieked whenever it was used through the night )
Stayed 3 nights in Sep 2023

6/10 Okay

Kymberlie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were quite disgusted to see someone else’s hair on our pillows upon check in. The walls are so thin you can clearly hear everything that’s going on around you and the shower I chose was broken. We were told there was free parking but it was a 10 min walk away in the rain with our belongings. We did like that it was close to a lot of bars and dining options though.
Stayed 1 night in Sep 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jul 2023

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoy our stay in Urbanz
Stayed 7 nights in Jul 2023

10/10 Excellent

Abigail

Stayed 2 nights in Jun 2023

4/10 Poor

Angella

Stayed 1 night in Jun 2023

2/10 Terrible

Misuzu

Stayed 1 night in Jun 2023

6/10 Okay

Gavin

Liked: Cleanliness
Stayed 1 night in May 2023

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
First time staying and loved the cleanliness and closeness to work. Staff were awesome with all my queries. Definitely will be back for next year's Armageddon.
Stayed 3 nights in Apr 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
The only reason I stayed here was because my tour group was meeting there early in the morning of the start date. Otherwise, I would’ve stayed in an actual hotel. I’ve only interacted with the staff at check in, and they were nice. But the cleanliness of the bathrooms was abysmal. The drains in the showers on the mezzanine level were clogged, one of which to the point where the water wasn’t draining at all. There was no soap in any of the bathrooms. Luckily I had Lysol so I sprayed the door knobs of the bathrooms before touching them. If you’re staying here, pay extra to get a private bath. Or pay extra to stay in a nicer hotel.
Stayed 2 nights in Apr 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stayed here a couple times now, it’s in a great location in Christchurch, and the facility is nice, it doesn’t have the super cramped feel of a lot of hostels. If you’re near the kitchen it can get noisy early am but it’s a hostel…Staff had been very helpful as well.
Stayed 2 nights in Mar 2023

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the bathroom facilities were always clean. It felt homely & cosy. Really enjoyed my stay. Thank you Urbanz
Stayed 4 nights in Mar 2023

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023

2/10 Terrible

glyn

Stayed 1 night in Feb 2023

6/10 Okay

Wayne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Wouldn't stay here again
Squeaky metal beds, looks like a prison Location was the best part
Stayed 1 night in Jan 2023

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, helpful staff. Great very clean dining area
Stayed 3 nights in Jan 2023

4/10 Poor

David

Stayed 3 nights in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overal
Great stay, friendly staff, very comfortable.
Stayed 2 nights in Jan 2023

8/10 Good

Rusiru

Liked: Cleanliness, amenities, property conditions & facilities
I am overall happy about my stay and would like to give an objective review of my experience. I like the cleanliness of the rooms, bedlinen and bathroom. The cleaning department does a great job, I reckon. The main issue I had was with the front office staff. I did not meet anyone whom I would see as "friendly, polite or helpful". When I checked in, I was assigned a upper bunk bed without considering my physical conditon, mainly weight and mobility issues. The ladder to the upper bed was too narrow and I found it extremely difficult to climb. This was brought to the attention of Monica and the other guy with long hair at the reception. They chose to laugh and not give a fair solution. This led to a health and safety issue for me as well as the other person sleeping below. Other things were ok, but they need to be friendly and welcoming, and many international visitors complained about this, despite feeling positive about cleanliness and facilities. It is location is also a major benefit. It is just walking distance from most city attractions. Hope the staff issue would be sorted and Urbanz would be a welcoming place for travellers from all regions, countries, ages and walks of life.

8/10 Good

Jakob

8/10 Good

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, the kitchen is nice and there's a nice area downstairs to relax. I liked that rooms have a TV and the bedroom was comfy and clean- we even got towels. I have to say though: the shower is very dangerous. I have a huge and very painful bruise on my butt because I slipped over in there.... I'm an RN and I'm telling you to please put something non-slip down or someone is going to break their hip. It's super dangerous. I'm very lucky I didn't break anything. It would also be nice to see some more accessibility for disabled patrons too, you can only get up and down via stairs?
Stayed 1 night in Nov 2022
Response from Manager on 5 Dec,2022
Sorry about your bruise and thanks for pointing this issue out to us. We have now added non-slip mats to all our metal bottomed showers. We do have disabled rooms and bathroom on the ground floor but only stairs to upper floor.

10/10 Excellent

Jane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the family room with our 4 children for one night and going it was exactly what we needed. It was very clean, ensuite did the job and the dining facilities were perfect. Staff and other guests were respectful of our young children. Thanks!
Stayed 1 night in Sep 2022

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff
Stayed 2 nights in Sep 2022

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location in the heart of Christchurch. Close to lots of restaurants, river n tourist spots. Only issue is the double bed is too short. My toes hung off the edge of the bed and i am 5'5. My husband's feet hung off the bed. Other than that, room was clean n tidy, huge kitchen.
Stayed 1 night in Sep 2022

2/10 Terrible

Jessie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception advised me it was all fine and access card would be in lock box. I needed to change my card on file as I’m from Australia and now using a travel money card, I called reception 9 times and no one answered. Fast forward to 1:30am, female, alone in the street, open lock box and there was a note saying sorry we couldn’t charge card please call night manager. I had to ask a stranger walking out of the hotel for their phone to call. Called night manager who wasn’t going to come down and help/advised my story wasn’t “adding up” … I advised I’m happy to show the call logs of me trying to contact. He finally came down, was EXTREMELY rude, banging stuff on the desk, asked me to write my mobile down so he could check against the phone records. Only after proving I had tried to call 9 times he then helped me. Don’t stay here if you can avoid.
Stayed 2 nights in Sep 2022

6/10 Okay

William

Stayed 2 nights in Aug 2022

10/10 Excellent

Yim Fong

Stayed 1 night in Jul 2022

4/10 Poor

Janaya

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Family room very run down
Stayed 1 night in Jul 2022
Response from Paul on 19 Jul,2022
Thank you for taking the time to review your stay at Urbanz. We will look at the room you stayed in and find ways to refresh it.

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Somewhat okay, but I’d rather not again
Decent for one night, but no control over the temperature settings and the staff didn’t enforce the no smoking beside the entry, so asthma attack nearly set in upon entry/exit of the building each time. Mattress and pillows were hostel low-end basic, and the USB power ports in the room didn’t work.
Stayed 1 night in Apr 2022

8/10 Good

Ralf, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot for one or two nights, very central. super friendly and helpfull staff.
Stayed 1 night in Apr 2022

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christchurch
I really like how cosy and well set up the hostel is. It’s right on the Main Street and an easy walk to the CBD or bus station.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, quiet stay highly recommend!
Location and view. Far enough away from the noise of Queenstown but close enough to walk to the city center if needed.
Stayed 1 night in Nov 2021

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
No lift..long way to walk not friendly for disabled
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jun 2021

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hostel
Clean, tidy, smart, good facilities. Ended up staying 2 extra nights.
Stayed 1 night in Jun 2021
Response from Paul manager on 23 Jun,2021
Thanks for your review and perfect score for Urbanz

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable accomodation
Well set up hostel, private rooms are awesome, the place is spotless, perfect location within walking distance from main attractions. Would use the hostel again!
Stayed 1 night in May 2021
Response from Paul manager on 23 Jun,2021
Thanks for your very positive review of Urbanz. Hope to see you back to stay with us again.