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Reviews of Morven Hotel Colombo

4 out of 5
Morven Hotel Colombo
213 Galle Road, Colombo

Reviews

8.6

Excellent

Rating 10 - Excellent. 104 out of 208 reviews" "
Rating 8 - Good. 71 out of 208 reviews" "
Rating 6 - Okay. 22 out of 208 reviews" "
Rating 4 - Poor. 7 out of 208 reviews" "
Rating 2 - Terrible. 4 out of 208 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thushanthan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very convenient to pretty much everything. Everything within walking distance
Stayed 1 night in Mar 2024

6/10 Okay

Duminda

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed here for 8 nights (for work). Rooms are dated, grungy and dirty. Dirty linen - specially the towels looked like they have been used to clean the floors. Staff were friendly and always willing to go the distance to help you out. They should invest money towards getting new linen, giving the rooms a fresh coat of paint.
Stayed 8 nights in Feb 2024

8/10 Good

zaffar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moderate mid star hotel conveniently located. The staff though helpful were not exactly friendly. The buffet breakfast is overpriced with limited number of items for the amount charged. Overall a decent place for a short stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Moaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place convenient and close to the ocean. Transportation and shopping all in walking distance. Hotel does not provide shuttle service to and from airport, as appears in the Expedia. They arrange transport at $37 either way.
Stayed 3 nights in Jan 2024

4/10 Poor

Razlan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff are superb and the neighbourhood is very convenient. Apart from that, however, there is little reason to stay here when there are so many other options in Colombo. There was no corridor lighting on our floor, which made it feel more like a low-cost apartment complex than a hotel. The wifi was spotty, though the technician was very helpful and had it up and running as fast as he could. The breakfast is not very inviting (that's putting it generously), and is almost the same price (US$10) as at the nearby Granbell, which is fantastic and has an excellent view. The pool is tiny but serviceable (with a very friendly lifeguard), though the floor it's on is very run-down. (Strangely, one of the posted rules is No Swimming, though it's probably good that another rule is No Peeing and one more is No Acrobatics.)
Stayed 2 nights in Dec 2023

4/10 Poor

Bethany

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Falsely advertised facilities it doesn't have
Booked this hotel specifically because it says they have a gym...They DO NOT! They also don't have a spa, you can't access the roof or use the pool due to construction, and the WIFI was so bad you can't use the TV because the signal constantly drops out. The bed was comfortable but that is the only positive about my stay.
Stayed 1 night in Dec 2023

8/10 Good

Surush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice property. The management just need to look into minor issues. For example the refrigerator in my room was out of order. The guy knew, so instead of replacing it, he just brought another one and put it in the room. The breakfast is of poor quality. Juice is made not in a juicer but in a mixer by adding sugar syrup and ice. They don’t know how to prepare dosas. Most breads, 3 types all have sesame seeds. Why cannot you have just one with sesame. Those with allergy to sesame cannot have any of those. Billing takes ages, they quote in US$ but then instead of taking payment inUS$ they spend time converting to SLR and charging in Lankan Rupees. They do not have any power points in the rooms for charging devices or the kettle. You have to unplug the bedside lamps to charge your devices and use the kettle. Management needs to provide multiple power point adaptors.
Stayed 2 nights in Dec 2023

6/10 Okay

Christina

Stayed 2 nights in Dec 2023

8/10 Good

Jack

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice hotel good location
Good hotel in a decent location. A couple of stains on the bedsheets, mentioned to management, hopefully this is resolved in the future
Stayed 1 night in Nov 2023
Response from Menaka on 21 Nov,2023
Dear Jack,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your kind words regarding our hotel and its location.We also appreciate you bringing to our attention the issue with the stains on the bedsheets. Your feedback is valuable, and we sincerely apologize for any inconvenience caused. Rest assured, our management team has been notified, and we are actively addressing the matter to ensure such issues are resolved promptly.We take your concerns seriously, and your input motivates us to continuously improve our services. If there's anything else you'd like to share or if you have any further suggestions, please feel free to reach out. Your satisfaction is our top priority, and we look forward to the opportunity to welcome you back for an even better experience in the future.Thank you for choosing Morven Hotel Colombo

10/10 Excellent

JUAN, SAN JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much for the earlier check in time which gave me time to shower and charge my phone up.
Stayed 3 nights in Nov 2023
Response from Menaka on 21 Nov,2023
Dear Juan,Thank you for reaching out, and we are delighted to hear that the early check-in time contributed to making your stay more comfortable. Our goal is to ensure that every guest feels welcome and well-cared for, and we're pleased to have met your expectations.Once again, thank you for choosing Morven Hotel Colombo. We look forward to continuing to provide you with exceptional service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good view
One of best sunset view hotel in Colombo.
Stayed 1 night in Nov 2023
Response from Menaka on 21 Nov,2023
Hi,Thank you for your kind words! We are thrilled to hear that you enjoyed the sunset views during your stay at Morven Colombo. Our team takes great pride in providing a memorable experience for our guests, and we're delighted that the sunset added to the charm of your visit.If there's anything else you'd like to share or if there are specific aspects of your stay that stood out, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for more breathtaking sunsets in the future.

10/10 Excellent

Raphael Roberto

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Good for a 1 or 2 day stay
It’s a 3-Star hotel good for a short 1 or 2 day stay.
Stayed 7 nights in Sep 2023

2/10 Terrible

Constan

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Terrible Hotel Experience
I will write my experience. 1. When we checked in the staff in the counter was friendly. But several mistakes. We have been offered a double room instead of the premium room with 3 beds, I had to requested and showed my booking. 2. No fridge in the room, only 2 towels and 2 tea cups, which I have requested for 3. 3. Toilet was filling too slow, shower was leaking. Requested maintenance to fix it. 4. We had the offer for room with breakfast for 2. Every day staff told us there was no offer for breakfast in the offer given to them by Expedia. There were poor communication between the hotel and Expedia. Very frustrating. I will never come back here or recommend to anyone. However, staff was friendly and very obedient.
Stayed 1 night in Aug 2023

10/10 Excellent

Phyllis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Embassy visit
Reservation was for a friend planning to visit US Embassy early in the morning. I have stayed there myself several times and have been totally satisfied.
Stayed 1 night in Aug 2023

10/10 Excellent

Naveetha

Liked: Cleanliness, staff & service, property conditions & facilities
quiet nice environment easy accessible
Stayed 2 nights in May 2023
Response from Piyumi Dissanayake. on 12 Jul,2023
Thank you so much Ms. Naveetha for your Feedback.

10/10 Excellent

perry

Stayed 9 nights in Apr 2023

6/10 Okay

Md Mohashin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 5 nights in Mar 2023

2/10 Terrible

kumar

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small room and bed so bad because of the noise
Stayed 2 nights in Feb 2023
Response from Reservation team on 6 Mar,2023
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

10/10 Excellent

Scott

Stayed 3 nights in Mar 2023
Response from Reservation team on 13 Mar,2023
Dear Guest, Thank you for your the great review

10/10 Excellent

Phyllis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at Hotel before. Good value.
Stayed 1 night in May 2022

6/10 Okay

Lucy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Everything is a bit past it’s best. There is no longer a proper restaurant, the pool has tiles missing and a dirty watermark around the top, there was no spa, the gym was really smelly and dirty. The breakfast was good however the rest of the food was really not good. The staff were very friendly and helpful.
Stayed 3 nights in Mar 2022
Response from Lahiru on 12 May,2022
Dear Madam, Thank you for sharing your experience with us this will really helpful to improve our service. We will like to apologies if you face any inconvenient during your stay with us and we will like to invite you back to our property and we will make sure you will have memorable stay with us.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wrong room, poor WIFI
Did not get the room that I paid for. First said they can't give the refund. then said no change in room price. Then offered me fruit platter. I said give me complimentary breakfast and they said no. After I had settled and unpacked room service came to give me the proper room but it was too late. Also, if you are planning to work remote during night time, wifi is very bad. No one could hear me on a voice meeting on the other end, just be aware
Stayed 1 night in Mar 2022
Response from Lahiru on 12 May,2022
Dear Sir, Thank your very much for sharing your experience, if you can share the booking details we can look in to the matter. We would like to apologies if your face any inconvenient during your stay.

4/10 Poor

Tristan

Disliked: Cleanliness, staff & service, property conditions & facilities
Service was very poor. Waited over an hour for 2 drinks. An hour for a fruit salad and ice cream. Paid the extras the next morning then phoned and asked to pay again. Paid at the hotel for airport shuttle and then the driver ask for fare again at the airport. Stone dust as work going on at the entrance. Hairs found between the bed, was disgraceful. No one seemed to know what the other staff was doing. A piece of marble fell off the wall and hit my toe. Was looking for somewhere nice to stay before flying home but ended up stressed by this place. Nice view of the Colombo skyline. That was all.
Stayed 1 night in Mar 2022
Response from Lahiru on 12 May,2022
Dear Sir, Thank you for sharing your experience with us this will really helpful to improve our service. We will like to apologies if you face any inconvenient during your stay with us and we will like to invite you back to our property and we will make sure you will have memorable stay with us.

6/10 Okay

Haris

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is in a good location & it look good on the outsite. The view from the room was not good - quite shabby at the back parking area. I feel the value for money is not that well as rooms were large but the quality is not upto the mark. Bathroom pot had issues. Pool area is amazing and the view from there is quite nice. Overall, it can be made much better if they focus on fixing the issues in the rooms/bathrooms. The quality can be much better. This can help them reach 5 star services
Stayed 1 night in Mar 2022
Response from Lahiru on 12 May,2022
Dear Sir, Thank you for sharing your experience with us this will really helpful to improve our service. We will like to apologies if you face any inconvenient during your stay with us and we will like to invite you back to our property and we will make sure you will have memorable stay with us.

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Craig, Melbourne, Australia.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in a great location. Only a short drive into town and a shopping centre walking distance. The rooms are great, clean and large showers and beautifully comfortable bed. No issues, would stay here again and recommend it. Ps. Has roof top pool and bar.
Stayed 5 nights in Feb 2020
Response from Stani on 15 Feb,2020
Greetings from Wonder Hotel Colombo! Dear Valued Guest, Thank you very much for your nice comment about "Wonder Hotel Colombo"! We are sincerely delighted to read that you enjoyed our lovely hotel. We sincerely would like to thank you for sharing your feedback... We are proud to know that everything met with your expectations, Hope to see you soon. Warm Regards Stani Fongallent Front Office Manager Wonder Hotel Colombo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Clean and friendly, very good value for money. Staff where very helpful and good location
Stayed 3 nights in Jan 2020
Response from stani on 15 Feb,2020
Greetings from Wonder Hotel Colombo! Dear Valued Guest, Thank you very much for your nice comment about "Wonder Hotel Colombo"! We are sincerely delighted to read that you enjoyed our lovely hotel. We sincerely would like to thank you for sharing your feedback... We are proud to know that everything met with your expectations, Hope to see you soon. Warm Regards Stani Fongallent Front Office Manager Wonder Hotel Colombo

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean, just stopped one night on my way to airport
Stayed 1 night in Jan 2020
Response from stani on 15 Feb,2020
Greetings from Wonder Hotel Colombo! Dear Valued Guest, Thank you very much for your nice comment about "Wonder Hotel Colombo"! We are sincerely delighted to read that you enjoyed our lovely hotel. We sincerely would like to thank you for sharing your feedback... We are proud to know that everything met with your expectations, Hope to see you soon. Warm Regards Stani Fongallent Front Office Manager Wonder Hotel Colombo

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious, the bed comfortable, the breakfast fantastic, the exercise room outfitted with good equipment, and the staff was extraordinary, especially Sam. We comfortably walked around the neighborhood, and found a few terrific restaurants and shops.
Stayed 4 nights in Jan 2020
Response from stani on 14 Jan,2020
Greetings from Wonder Hotel Colombo! Dear Valued Guest, Thank you very much for your nice comment about "Wonder Hotel Colombo"! We are sincerely delighted to read that you enjoyed our lovely hotel. We sincerely would like to thank you for sharing your feedback... We are proud to know that everything met with your expectations, Hope to see you soon. Warm Regards Stani Fongallent Front Office Manager Wonder Hotel Colombo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good position.
Good position, hotel was clean and tidy and the staff were good. Only arrived at midnight and then left the next afternoon so not a lot else to say.
Stayed 1 night in Dec 2019
Response from Wonder on 2 Jan,2020
Greetings from Wonder Hotel Colombo! Dear Valued Guest, Thank you very much for your nice comment about "Wonder Hotel Colombo"! We are sincerely delighted to read that you enjoyed our lovely hotel. We sincerely would like to thank you for sharing your feedback... We are proud to know that everything met with your expectations, Hope to see you soon. Warm Regards Stani Fongallent Front Office Manager Wonder Hotel Colombo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wonder Hotel is lovely. What really exceeded our expectations was the warm and kind reception of the staff made us feel very
Stayed 1 night in Dec 2019
Response from wonder on 2 Jan,2020
Greetings from Wonder Hotel Colombo! Dear Valued Guest, Thank you very much for your nice comment about "Wonder Hotel Colombo"! We are sincerely delighted to read that you enjoyed our lovely hotel. We sincerely would like to thank you for sharing your feedback... We are proud to know that everything met with your expectations, Hope to see you soon. Warm Regards Stani Fongallent Front Office Manager Wonder Hotel Colombo

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in Colombo
The staff were professional and friendly to us.
Stayed 1 night in Nov 2019
Response from wonder on 2 Jan,2020
Greetings from Wonder Hotel Colombo! Dear Valued Guest, Thank you very much for your nice comment about "Wonder Hotel Colombo"! We are sincerely delighted to read that you enjoyed our lovely hotel. We sincerely would like to thank you for sharing your feedback... We are proud to know that everything met with your expectations, Hope to see you soon. Warm Regards Stani Fongallent Front Office Manager Wonder Hotel Colombo

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location for a very reasonable price. Walk to Galle Face Green, Liberty Plaza, 1 Galle Face mall. Staff was incredibly helpful. Bathrooms had rain shower head and spray in case you prefer more pressure (which I do). Beautiful pool - didn't get to take advantage of it due to the rain, but lovely. Restaurant was delicious - would have preferred if there was more local cuisine but there are plenty of options for that nearby.
Stayed 2 nights in Nov 2019
Response from wonder on 2 Jan,2020
Greetings from Wonder Hotel Colombo! Dear Valued Guest, Thank you very much for your nice comment about "Wonder Hotel Colombo"! We are sincerely delighted to read that you enjoyed our lovely hotel. We sincerely would like to thank you for sharing your feedback... We are proud to know that everything met with your expectations, Hope to see you soon. Warm Regards Stani Fongallent Front Office Manager Wonder Hotel Colombo

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional welcome, modern and fresh building, all the necessary amenities.
Stayed 1 night in Nov 2019
Response from Aent on 27 Nov,2019
THANK YOU FOR THE VALUABLE FEEDBACK

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel from check-in. The location is central. All of the staff here are very friendly and the hotel is clean, fresh and modern. The rooms are spacious and the bathrooms are great with all the toiletries that you might need. If I had any criticism it would be that there seemed to be little in the way of clear vegan options at breakfast and in the restaurant at dinner. However with a myriad of restaurants and cafes nearby this caused us no problems. I would definitely recommend this hotel.
Stayed 3 nights in Nov 2019
Response from aent on 27 Nov,2019
Thank you for the Valuable feedback.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Japanese food served was too good. Thanks. Location wise the place is good for travel.
Stayed 1 night in Oct 2019
Response from Suranga Manawadu on 1 Nov,2019
Thank You!

8/10 Good

ram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from niki on 25 Oct,2019
Thank you for the feedback

10/10 Excellent

Aishath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from stani on 1 Oct,2019
Greetings from Wonder Hotel Colombo! Dear Valued Guest, Thank you very much for your nice comment about "Wonder Hotel Colombo"! We are sincerely delighted to read that you enjoyed our lovely hotel . We sincerely would like to thank you for sharing your feedback... We are proud to know that everything met with your expectations, Hope to see you soon. Warm Regards Stani Fongallent Front Office Manager Wonder Hotel Colombo

8/10 Good

Jon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Nick on 1 Nov,2019
Thank You

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They charge for the slippers that other hotels usually provide for free. Even three star hotels I have stayed at. The gym was lacking a lot of machinery, cool water, air conditioning and light, even though I went at 08:30 and it's supposed to be open from 06:30 AM. The staff are polite and friendly but they take a long time to get things done such as check out and the whole place seems a little disorganised. We ordered room service for two people and we didn't get enough cutlery for is to eat with. The WiFi , room temperature, TV channels and the cleanliness of the room was of ok standard but their overall service needs improving for the prices they charge to be honest for a four star hotel.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Friendly and helpful. Had a mix up with our transport from Colombo to Hikkaduwa and the staff helped us sort it out. Only stayed 1 night but the room was very nice and the breakfast was good. Choice of Sri Lankan or western. Would stay there again.
Stayed 1 night in May 2019

8/10 Good

Derwin

Liked: Staff & service, room comfort
Hotel was okay, but the Japanese restaurant in the hotel was amazing! Service was tops,food was the best, overall experience was wonderful. I ate there 3 or 4 times it was soo good..
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcome reception on our arrival following our pre-organised airport collection. Welcome drink was a nice touch. Rooftop bar and pool was a highlight, although liquor licence wasn't approved whilst we were there. Breakfast was sufficient
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good concept/theme. Good location and view. Amenities could be improved. My non smoking room smelt of cigarettes. They don’t have a liquor licence, so only sometimes serve beer (no other alcohol) - which makes the rooftop bar and pool a lot less enjoyable
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with very friendly staff. Spacious rooms. We watched the sun set on the roof which was spectacular. We would have liked a drink but the person in the upstairs bar area refused to come out from the kitchen area.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very nice staff and new facilities. The rooftop pool was a pretty nice amenity.
Stayed 1 night in Apr 2019
Response from Suranga Manawadu on 1 Nov,2019
Thank You!