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Reviews of The Kingsbury Colombo

5 out of 5
The Kingsbury Colombo
48 Janadhipathi Mawatha, Colombo

Reviews

8.4

Very good

Rating 10 - Excellent. 329 out of 716 reviews" "
Rating 8 - Good. 259 out of 716 reviews" "
Rating 6 - Okay. 85 out of 716 reviews" "
Rating 4 - Poor. 25 out of 716 reviews" "
Rating 2 - Terrible. 18 out of 716 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jonathan, Auckland

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

Pavithrini

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for being in the capital but the rooms were small and the suite was not in a 5 star condition. Views are of rooftops or buildings. Very noisy with music playing till 10.30pm at the honey club. Great selection for breakfast. They didn’t provide hand wash/soap in the room despite asking several times. Basic lack of understanding made it difficult.
Stayed 4 nights in Mar 2024

10/10 Excellent

Kamani, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sean De Silva, Assistant Manager E - Marketing and Sachindran Ravindran, Reception Staff Member were very helpful and made a big difference and we would like to thank you so much for making our holiday more memorable.
Stayed 5 nights in Mar 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy with everything nothing to complain about.
Stayed 1 night in Mar 2024

8/10 Good

Brendan

Stayed 1 night in Mar 2024

10/10 Excellent

ADAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Nazia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with old skool vibes. Incredible personalised service and very attentive staff
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very tired hotel that needs more, better traistaff
The hotel is tired and not well staffed to make it run well The room service food was inedible; not through spice or flavouring but preparation. The staff at the pool were absent. The gym staff were horrendous and I found one drinking wine from a bottle in the cupboard while I was on the treadmill.
Stayed 2 nights in Jan 2024

8/10 Good

Rue

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the Kingsbury for one night and it was a great experience. Check-in was speedy and the staff were informative and kind. My favorite experience was dining in at the Ocean seafood restaurant. The food and cocktails were made with love. Will be back soon
Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

8/10 Good

Ravendra

Stayed 1 night in Jan 2024

10/10 Excellent

Dinithi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Dec 2023

8/10 Good

Low, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this hotel for my business trip. Previous trips was alright except this recent one that i was assigned lower level that was too noisy for comfort.
Stayed 3 nights in Dec 2023

6/10 Okay

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good food. Restaurant staff undertrained or pushy.
Needs a couple of changes. No hot water two days in row. Restaurant overstaffed with poorly trained staff. Food excellent.
Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pretentious stuffy hotel with high security
A luxury hotel it may be, but a comfortable and relaxing place to stay it is not. The hotel swarms with over officious staff who follow your every move. We arrived, well dressed with small rucksacks , as our luggage was being forwarded. Check in took 25 minutes as desk staff, answered phone and attended other guests whilst booking us in. We were approached by staff twice on way to our room, enquiring if they could ' help', it felt like they were checking on us! We went to sit by the pool, and were questioned by three different members of staff as to if we were guests, and even returned to check our room number! Security is tight & guests are certainly under observation. Perhaps this is to be expexpected as the hotel appears to accommodate the 'bling and business' class. Definitely not a place to relax in.
Stayed 1 night in Oct 2023

10/10 Excellent

zainelabedin, ardiya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great on the hotel . Clean and location of hotel, but i have one note : room service very slow
Stayed 5 nights in Oct 2023

2/10 Terrible

Dimuthu

Disliked: Staff & service, amenities
Terrible front office service. It took 30 minutes just checkin a guest. Staff is not polite and lot of trainees. No one knows what to do.
Stayed 1 night in Oct 2023

10/10 Excellent

Debashree

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
I had a wonderful stay in Kingsbury Colombo Hotel. This is a five star property & truly lives upto its name. The rooms are spacious with nice view of the cityscape & the sea. Room service is amazing with really cordial hotel staffs. House keeping did wonderful job. In room dining menu should have bit more variety & check out took longer than expected. Apart from these 2 points rest everything was perfect. Would definitely recommend this hotel.
Stayed 4 nights in Sep 2023

8/10 Good

Mohamed

Stayed 3 nights in Sep 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and Employees were fantastic
Stayed 1 night in Aug 2023

10/10 Excellent

Austen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms and good food. Beautiful view of the sea and port city which is still under construction. Buffer breakfast was with many choices.
Stayed 1 night in Aug 2023

6/10 Okay

RAVINDRA SUDARSHANA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very average,
Stayed 1 night in Aug 2023

10/10 Excellent

Bimesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Malithi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent and the views from the hotel room were magnificent. I will certainly go back!
Stayed 2 nights in Jul 2023

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is great but a little antiquated. Lifts are hit and miss, as is the internet.
Stayed 4 nights in Jul 2023

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Anabayan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The wedding events were loud on the weekends.
Stayed 2 nights in Jun 2023

4/10 Poor

nelson t

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 20 nights in May 2023

8/10 Good

Shamau Shareef

Stayed 3 nights in Jun 2023
Response from CRM on 13 Jun,2023
Dear Shamau,Greetings from The Kingsbury Hotel, Colombo!Thank you for taking the time to write your valuable review!It is delightful to know that you have enjoyed your visit with us and we are very proud that our team continuously goes above and beyond to ensure that we create everlasting memories for our guests. I will happily share your kind comments with our team as they are a great reward to their efforts. Thank you once again and we look forward to welcoming you back at Kingsbury Hotel, Colombo!Warm Regards!Customer Relations Manager.

6/10 Okay

saratha

Travelled with family
Very expensive for nothing Too noisy
Stayed 2 nights in May 2023
Response from CRM on 13 Jun,2023
Dear saratha,Greetings from The Kingsbury Hotel, Colombo!Thank you for taking the time to write your valuable review!It is delightful to know that you have enjoyed your visit with us and we are very proud that our team continuously goes above and beyond to ensure that we create everlasting memories for our guests. I will happily share your kind comments with our team as they are a great reward to their efforts. Thank you once again and we look forward to welcoming you back at Kingsbury Hotel, Colombo!Warm Regards!Customer Relations Manager.

10/10 Excellent

Ashin

Liked: Cleanliness, staff & service, property conditions & facilities
Over all, I like my stay in the Kingsbury hotel.
Stayed 6 nights in May 2023
Response from Customer Relations Manager on 24 May,2023
Greetings from The Kingsbury Hotel, Colombo!Thank you for taking the time to write your valuable review on Expedia!It is delightful to know that you have enjoyed your visit with us and we are very proud that our team continuously goes above and beyond to ensure that we create everlasting memories for our guests. I will happily share your kind comments with our team as they are a great reward to their efforts. Thank you once again and we look forward to welcoming you back at Kingsbury Hotel, Colombo!Warm Regards!Customer Relations Manager.

10/10 Excellent

RICHARD

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, great value, brilliant staff. we loved the pool and the food
Stayed 1 night in May 2023
Response from CRM on 30 May,2023
Dear RICHARD,Greetings from The Kingsbury Hotel, Colombo!Thank you for taking the time to write your valuable review on Expedia!It is delightful to know that you have enjoyed your visit with us and we are very proud that our team continuously goes above and beyond to ensure that we create everlasting memories for our guests. I will happily share your kind comments with our team as they are a great reward to their efforts. Thank you once again and we look forward to welcoming you back at Kingsbury Hotel, Colombo!Warm Regards!Customer Relations Manager.

8/10 Good

Anuna

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Good surrounding view. Close to port city, shopping center? beach park, if you want a safe sea bath, in the heart of the city.
Stayed 1 night in Apr 2023
Response from CRM on 30 May,2023
Dear Anuna,Greetings from The Kingsbury Hotel, Colombo!Thank you for taking the time to write your valuable review on Expedia!It is delightful to know that you have enjoyed your visit with us and we are very proud that our team continuously goes above and beyond to ensure that we create everlasting memories for our guests. I will happily share your kind comments with our team as they are a great reward to their efforts. Thank you once again and we look forward to welcoming you back at Kingsbury Hotel, Colombo!Warm Regards!Customer Relations Manager.

2/10 Terrible

KESAVAN

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were asking money all the time and so annoying
Stayed 2 nights in Apr 2023
Response from CRM on 30 May,2023
Dear KESAVAN,Greetings from The Kingsbury Hotel, Colombo!Thank you for taking the time to write your valuable review on Expedia!It is delightful to know that you have enjoyed your visit with us and we are very proud that our team continuously goes above and beyond to ensure that we create everlasting memories for our guests. I will happily share your kind comments with our team as they are a great reward to their efforts. Thank you once again and we look forward to welcoming you back at Kingsbury Hotel, Colombo!Warm Regards!Customer Relations Manager.

10/10 Excellent

Christopher, Bradford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, exceptionally friendly staff and the beds are so comfy. Just what we needed after a long flight.
Stayed 1 night in Apr 2023
Response from CRM on 30 May,2023
Dear Christopher,Greetings from The Kingsbury Hotel, Colombo!Thank you for taking the time to write your valuable review on Expedia!It is delightful to know that you have enjoyed your visit with us and we are very proud that our team continuously goes above and beyond to ensure that we create everlasting memories for our guests. I will happily share your kind comments with our team as they are a great reward to their efforts. Thank you once again and we look forward to welcoming you back at Kingsbury Hotel, Colombo!Warm Regards!Customer Relations Manager.

8/10 Good

Rachelle

Stayed 7 nights in Mar 2023
Response from CRM on 30 May,2023
Dear Rachelle,Greetings from The Kingsbury Hotel, Colombo!Thank you for taking the time to write your valuable review on Expedia!It is delightful to know that you have enjoyed your visit with us and we are very proud that our team continuously goes above and beyond to ensure that we create everlasting memories for our guests. I will happily share your kind comments with our team as they are a great reward to their efforts. Thank you once again and we look forward to welcoming you back at Kingsbury Hotel, Colombo!Warm Regards!Customer Relations Manager.

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2023

10/10 Excellent

Surendran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Customer Relations Manager on 20 Apr,2023
Dear Surendran,Thank you for taking time to rate us on Expedia Group. we look forward to welcoming you back at Kingsbury.Warm Regards,Customer Relations Manager

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and value
Stayed 1 night in Feb 2023

10/10 Excellent

uditha, Batavia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well managed hotel, professional service.
Stayed 1 night in Feb 2023

8/10 Good

Waseema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Shaikh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for mony
Enjoyed and satisfied
Stayed 3 nights in Jan 2023

10/10 Excellent

Chitrika

Stayed 3 nights in Jan 2023

8/10 Good

Janaka, Corona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Kingsbury are great. Special shout out to concierge Priyantha. A great asset to Kingsbury. Helped my family and me from arrival to departure to make sure it was a seamless experience at the hotel.

10/10 Excellent

Chitrika

Stayed 2 nights in Dec 2022

10/10 Excellent

Chatura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Common areas have been upgrades and it looks great. Excellent amenities. Breakfast is amazingly good. Staff are a bit inconsistent - some are great others are a bit indifferent.

8/10 Good

Ashin

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
it is ok to stay according to their charge. it is satisfied

10/10 Excellent

tayab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Saravanabavan

Stayed 1 night in Oct 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location !
Fancy hotel, amazing brekfast.
Stayed 1 night in Oct 2022