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"Good facilities "

"Clean room and friendly staff "

"*"

" Dear Sir/Madam, I am writing to formally complain about my stay at the DoubleTree by Hilton Coventry Building Society Arena on the evening of Friday 6th March 2026. Upon arrival, we were informed that our originally booked room was not available and that we would instead be upgraded to a pitch-view room on the second floor. While we initially appreciated the gesture, it quickly became apparent that the room was located immediately adjacent to a conference suite where a large black-tie event and auction were taking place. We arrived at our room at approximately 10:00pm and found the noise from the event to be extremely loud, with large numbers of people gathered in the corridor area outside the conference room. The level of noise was significant and made it impossible to rest. We contacted reception to raise the issue and were informed that the event would be continuing until 2:00 am. Unfortunately, we had to be up early the following morning and therefore received very little sleep as a result. In addition to the event noise itself, there were several guests who appeared to be intoxicated, having loud conversations directly outside our bedroom door in the corridor. This continued late into the night and further contributed to the disturbance. We have video evidence of this should it be required. What is particularly disappointing is that we were not informed about this event when the room change was made."

"According to the Expedia website, the property has a sauna. At the check-in desk, they said it has not been running for over 4 years because Expedia did not update their details. This was disappointing. However, I messaged the property asking about it a couple of days after my arrival, but they never responded. Other wise convenient hotel, with good parking. "

"lovely stay, Rooms are a very good size. We found the pillows far too firm the first night but they very kindly found us softer ones for the second night and we slept so well. Good selection at breakfast- the best mini pastries I've had! "

"Central heating not working. Low pressure on shower. Dinner very poor quality breakfast even worse with watery scrambled egg only egg available"

"Everything was great - room clean and comfortable and good choice and quality of food in restaurant."

"The room was really nice it suited my needs.Stsfg were very helpful "