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Hotel Boutique Los Balcones

3.5 star property
Family-friendly hotel with free breakfast and rooftop terrace

Choose dates to view prices

Photo gallery for Hotel Boutique Los Balcones

Lunch, dinner served; Latin American cuisine, al fresco dining
Business centre
Front of property
Private kitchen
View from room
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Room service
  • 24/7 front desk
  • Laundry

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Single Room, Patio

1 bedroom, premium bedding, down duvets, memory-foam beds

Single Room, Patio

Highlights

Patio
Garden
Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Dishwasher
  • 15 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double or Twin Room, Accessible, Annex Building

1 bedroom, premium bedding, down duvets, memory-foam beds

Double or Twin Room, Accessible, Annex Building

Highlights

Garden
Patio
Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Dishwasher
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Double Room, Patio

1 bedroom, premium bedding, down duvets, memory-foam beds

Double Room, Patio

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Garden
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Fridge
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room, Balcony

1 bedroom, premium bedding, down duvets, memory-foam beds

Single Room, Balcony

Highlights

Garden
Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Dishwasher
  • 25 sq m
  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Twin Room, Balcony

1 bedroom, premium bedding, down duvets, memory-foam beds

Twin Room, Balcony

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Garden
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Fridge
  • 20 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Triple Room, Balcony

1 bedroom, premium bedding, down duvets, memory-foam beds

Triple Room, Balcony

Highlights

Garden
Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Fridge
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Double Room, Balcony

1 bedroom, premium bedding, down duvets, memory-foam beds

Double Room, Balcony

Highlights

Balcony or patio
Garden
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Fridge
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 1 Queen Bed, Kitchen

1 bedroom, premium bedding, down duvets, memory-foam beds

Apartment, 1 Queen Bed, Kitchen

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Fridge
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed
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About the area

Located in Downtown Cuenca, a neighbourhood in Cuenca, Hotel Boutique Los Balcones is near the airport and near a metro station. New Cathedral of Cuenca and San Sebastian Plaza are notable landmarks, and the area's natural beauty can be seen at Calderon Park and Amaru Zoo. Plaza Rotary Market and Sombrero Museum are two other places to visit that come recommended. Discover the area's water adventures with nearby fishing, or enjoy the great outdoors with hiking/biking trails and ecotours.
Visit our Cuenca travel guideOpens in a new window
Map
President Borrero 12-08, and Gaspar Sangurima, Cuenca, Azuay, 10150

What's nearby

  • Plaza Rotary Market - 3 min walk - 0.3 km
  • New Cathedral of Cuenca - 7 min walk - 0.6 km
  • Calderon Park - 7 min walk - 0.6 km
  • RĂ­o Tomebamba & Calle Larga - 14 min walk - 1.2 km
  • Alejandro Serrano Aguilar Stadium - 3 min drive - 1.6 km

Getting around

  • 14n - Antonio Borrero Station - 3 min walk
  • Gaspar Sangurima Tram Station - 3 min walk
  • Cuenca (CUE-Mariscal Lamar) - 4 min drive

Restaurants

  • â€ȘNegroni - ‬7 min walk
  • â€ȘEl Confesionario - ‬7 min walk
  • â€ȘHot Dog del Tropical - ‬6 min walk
  • â€ȘBalcon Quiteño - ‬1 min walk
  • â€Șcositas - ‬8 min walk

About this property

Hotel Boutique Los Balcones

Family-friendly hotel near Calderon Park
Located close to Plaza Rotary Market and New Cathedral of Cuenca, Hotel Boutique Los Balcones provides free full breakfast, a free daily manager's reception and a rooftop terrace. Adventurous travellers may like the cycling at this hotel. For some rest and relaxation, visit the 2 hot springs, and indulge in a manicure/pedicure or a massage. The on-site Latin American cuisine fine-dining restaurant, SOLE MIO, offers lunch, dinner, light fare and al fresco dining. In-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • Bike hire, self-parking (surcharge) and a round-trip airport shuttle (surcharge)
  • Express check-out, express check-in and babysitting (surcharge)
  • Concierge services, a computer station and a 24-hour front desk
Room features
All rooms are individually furnished, and feature comforts such as free international calls and premium bedding, as well as thoughtful touches such as pillow menus and late-night room service.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, memory foam beds and down duvets
  • Bathrooms with hydromassage showers and designer toiletries
  • 32-inch HDTVs with premium channels
  • Private gardens, wardrobes/cupboards and fridges

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 6:30 AM to 9 PM
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Parking on site (USD 12.50 per day)

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • SOLE MIO

Things to do

  • 2 hot springs
  • Bicycle rentals
  • Library
  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • 2 hot springs
  • Hot springs open from 6:00 AM - 9:00 PM
  • Hot springs water temperature - 40 ÂșC
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • No lift
  • Raised toilet seat

More

  • 1 building
  • 3 floors
  • Built in 1860
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • IPod dock
  • Pay films

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Late-night room service
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Desk
  • Free international calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 5.0 per stay.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 10 per room (return)
  • Self-parking fee: USD 12.50 per day
  • Rollaway bed fee: USD 5.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Hot springs access available from 6:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Boutique Los Balcones
Boutique Los Balcones Cuenca
Hotel Boutique Los Balcones
Hotel Boutique Los Balcones Cuenca
Boutique Los Balcones Cuenca
Hotel Boutique Los Balcones Hotel
Hotel Boutique Los Balcones Cuenca
Hotel Boutique Los Balcones Hotel Cuenca

Frequently asked questions

Is Hotel Boutique Los Balcones pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Boutique Los Balcones?

Self-parking is available for USD 12.50 per day.

What time is check-in at Hotel Boutique Los Balcones?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel Boutique Los Balcones?

Checkout is at noon.

Does Hotel Boutique Los Balcones provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 10 per room applies.

Where is Hotel Boutique Los Balcones located?

This family-friendly Cuenca hotel is located near the airport, within a 10-minute walk of Plaza Rotary Market, Calderon Park and New Cathedral of Cuenca. Sombrero Museum and San Sebastian Plaza are also within 1 mi (2 km). Gaspar Sangurima Tram Station and 14n - Antonio Borrero Station are within a 5-minute walk.

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Hotel Boutique Los Balcones Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 227 out of 326 reviews
Rating 8 - Good. 80 out of 326 reviews
Rating 6 - Okay. 11 out of 326 reviews
Rating 4 - Poor. 2 out of 326 reviews
Rating 2 - Terrible. 6 out of 326 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness
Nice place
Stayed 9 nights in Jun 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, rustic hotel that is conveniently located from Parque Calderon (5 min walk). Staff was very professional and helpful. Breakfast included fresh fruit, daily made fruit juice.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jorn

Liked: Cleanliness, amenities, property conditions & facilities
It was the perfect hotel for us, and staff were flexible and super helpful as we navigated Ecuador and Cuenca.
Stayed 2 nights in Jun 2025

10/10 Excellent

Craig K

Liked: Cleanliness, amenities
Clean, great breakfast, awesome people!
Stayed 4 nights in Feb 2025

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention to detail and overall experience surpassed our expectations
Stayed 2 nights in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice old house renovated.
Stayed 1 night in Feb 2025

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to El Centro, great old school facility that has become my families go to hotel for stays in Cuenca.
Stayed 1 night in Sep 2024

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel and excellent location.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 5 nights in Nov 2022

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly manager and staff.
Stayed 3 nights in Jun 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great el centro hotel will stay again
Stayed 1 night in Apr 2024

10/10 Excellent

carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2025

10/10 Excellent

Elissa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this place.
Stayed 1 night in May 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel and Staff

Fantastic hotel! Service and location are excellent! We had a room with a balcony with a distance view of the cathedral! Cuenca is a magical place and the hotel made it even better!
Stayed 2 nights in Apr 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jacuzzi was the best part!
Stayed 1 night in Sep 2022

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good work!
Stayed 2 nights in Jul 2024

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couldn’t ask for better

Outstanding, attractive property. Competent attentive and welcoming staff. Great breakfasts. In center of historic district. If you don’t want a cookie cutter experience, you couldn’t ask for better.
Stayed 6 nights in Nov 2022

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2023

10/10 Excellent

winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in the historic center of the city which reminded us of a medieval European city, complete with cobblestone streets. Shopping and dining is all around and the area is walkable even at night. Taxis are readily available. The hotel is a historic building with character it's wood finishes are very well maintained. We had a relaxing stay and will stay here when next in Cuenca.
Stayed 3 nights in Aug 2022

10/10 Excellent

Hiram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and thehy attention for me.

8/10 Good

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is clean, spacious with friendly staff, close to downtown. The parking fee is $10 a day which is very high In Ecuador. The kitchen doesn’t not provide dishes etc, not the best hotel but ok.
Stayed 2 nights in Feb 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonder old colonial building with quirky charm. Our little balcony overlooked the beautifully lit church domes at night. Great location for walking all around old town. Transport easy to get if needed. Staff was incredibly welcoming, helpful & so friendly. Felt so comfortable staying here during our visit to Cuenca! Comfortable bed, well appointed bathroom & plenty of space to unpack your bags. Thumbs up!!
Stayed 5 nights in Mar 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel!

Of a three week trip to Ecuador, this was my favorite hotel! This hotel was great! The manager, Henry, spoke English well and was very attentive to our needs for our 4 day stay. The breakfast was excellent each morning. One evening we ate at the on site restaurant and ouor food and service was again great! I loved the unique old building. there are lots of exquisite touches. I also loved the decorating. Our room was hand painted with floral designs on the walls. The only downside was that on Friday and Saturday nights there was a loud band playing somewhere up the street. They played until about 2 am. Even with the windows closed we could hear them.
Stayed 4 nights in Aug 2022

6/10 Okay

Ilya, Shady Side

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is located in the heart of historic Cuenca. It is inside a renovated old mansion and very pleasing inside. I had a small apartment on the second floor with lots of space. The staff is very friendly, and will help you with information and any taxi requests. Unfortunately, there were hot water issues. The system was simply unable to keep up a constant supply of water at a reasonable temperature while taking a shower. Water would come out cold, then turn scalding hot for a few minutes, which would prompt one to open up the cold water faucet. After this every single time the hot water would disappear..no amount of fiddling with the system by the staff would fix it. Not being able to take a proper shower on vacation is very disappointing. In spite of the great location I honestly cannot recommend this property unless you enjoy ice cold showers. I suspect that this issue may be present in other hotels in the area located inside historic buildings. Sometimes one regrets the desire to stay somewhere authentic and away from soulless Hampton Inns.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2025