BBQ/picnic Area

Reviews of Best Western Fairwinds Inn

2.5 out of 5
Best Western Fairwinds Inn
1917 Commerce Avenue, Cullman, AL

Reviews

7.6

Good

Rating 10 - Excellent. 204 out of 631 reviews" "
Rating 8 - Good. 211 out of 631 reviews" "
Rating 6 - Okay. 126 out of 631 reviews" "
Rating 4 - Poor. 54 out of 631 reviews" "
Rating 2 - Terrible. 36 out of 631 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Amanda

Disliked: Cleanliness, property conditions & facilities
Room was clean-ish, but boxes from previous renter's white claws were still in the corner of the room and other pieces of trash were found as well. Looked as though cleaning had happened quickly, but not thoroughly.
Stayed 1 night in Mar 2024

6/10 Okay

bonnie

This property is a work in progress. Rooms need a deep cleaning including the bed backboards need wiped down after each customer. Sheets were white but had some strange gray staining. Bathrooms totally redone but do need swept better. Breakfast was a positive surprise!
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Stayed 1 night in Feb 2024

4/10 Poor

Kristen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It would have been nice to have known the place was under construction. It was loud and messy. Our room was right next to the construction zone. The room smelled terrible and was nothing like the photos.
Stayed 1 night in Feb 2024

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the front desk was excellent. Room was clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Florence Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and good value.
Very nice. Staff was helpful. Older hotel but clean and generally well-kept. Good value.
Stayed 1 night in Dec 2023

4/10 Poor

Dennis

Stayed 1 night in Dec 2023

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very near the highway.
Stayed 1 night in Nov 2023

4/10 Poor

Jody

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not disturb is a must
I would advise all to put the do not disturb sign out. I ran my son to the dr at 8am. At 8:15 housekeeping knocked, we’re told no thank you, and walked in anyway. Hubby was still in bed.
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Stayed 1 night in Nov 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Mary

Travelled with family
Liked: Staff & service, property conditions & facilities
It was a good place to stay at. Friendly, helpful, and comfortable.
Stayed 1 night in Oct 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Perfect hotel for a quick trip to Cullman for a wedding. Easy check in, clean rooms, quiet hotel. The beds could have been a little more comfy but otherwise it was a great, affordable stay.
Stayed 1 night in Oct 2023

4/10 Poor

Leslie

Stayed 1 night in Oct 2023

10/10 Excellent

Jothi Prakash

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend for planning to stay with family
Stayed 1 night in Oct 2023

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, property conditions & facilities
Ok place
Stayed 1 night in Sep 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Janet

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff,good breakfast. Thanks
Stayed 1 night in Aug 2023

2/10 Terrible

Mary Ann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst hotel experiences
The room had mold. Plus, there was some kind of weird smelling cleaning fluid used to try to hide it that was also overpowering. We had to leave in the middle of the night.
Stayed 1 night in Jul 2023

6/10 Okay

Mohammed

Stayed 6 nights in Aug 2023

2/10 Terrible

Shirley

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not notified that I had this reservation and did not even go. . every hotel reservation I've had in the past 20 years noified me about my upcoming stay... this one did not. hence, I didn't make the trip.. had made the reservation a long time ago and got nothing to put in my upcoming trips file. so I looked and didn't see anything so I booked somewhere else. so I'm stuck with paying for stay and didn't even know about it. you might notify people when they book with you.
Stayed 2 nights in Aug 2023
Response from peter on 7 Aug,2023
u have reseve the room through expedia so go n tell expedia and if u did knw how did u call us n tell us that u cannot make it if u did knw that u had resrvation . thank u

4/10 Poor

Teresa

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from peter on 7 Aug,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

6/10 Okay

Danielle

Travelled with family
Disliked: Room comfort
Stayed 1 night in Jul 2023
Response from peter on 7 Aug,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

2/10 Terrible

Emily

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Save your money!
The room and even the lobby smelled horrible. Nothing was clean. We won’t be back to another Best Western again. It was also extremely over priced.
Stayed 3 nights in Jul 2023
Response from peter on 25 Jul,2023
there was rock the south music festival the rate was higher 340 and people enjoy n came with drink n enjoy now due to higher price u have written that room was not clean . we did not told u to reseved room that time when we were busy n when u check in we told u that there will be noise n everthing . thank u

8/10 Good

Billie Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise
Best Western in Cullman was accommodating to all of our needs. The surroundings were a little unsettling. The personnel were helpful. Room was comfy/
Stayed 1 night in Jul 2023
Response from peter on 7 Aug,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

6/10 Okay

Verified traveller

Liked: Cleanliness
Disappointing, needs an upgrade
We were expecting a bit more based on the price and the reputation of the company, but this BW was not up to standards. There were many spots where the wall was visibly patched. The couch was so run down it was nearly impossible to get out of. The bed was somewhat lumpy with a "valley".
Stayed 1 night in Jul 2023
Response from peter on 28 Jul,2023
u came during the rock the south weekned n the prove was 340 plus tax . p

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from peter on 11 Jul,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to sleep for 1 night stay when traveling.
Stayed 1 night in Jul 2023
Response from peter on 11 Jul,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

4/10 Poor

Virgil

Travelled with family
Disliked: Property conditions & facilities
The motel is in dire need of renovation.
Stayed 1 night in Jul 2023
Response from peter on 11 Jul,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

2/10 Terrible

Jake

Stayed 1 night in Jul 2023
Response from nike on 28 Jul,2023
he fid nkt stay how can u review at the property

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from peter on 7 Aug,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

8/10 Good

Sherry

Travelled with family
Liked: Staff & service, property conditions & facilities
We stayed in a handicapped accessible room. It was a little outdated. I did have to call because my daughter wore her socks and just walking across the floor they turned black. The check-in and out process was good and simple. They honored my telephone request for a downstairs room.
Stayed 2 nights in Jun 2023
Response from peter on 11 Jul,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 Excellent

Beverly

Stayed 1 night in Jun 2023
Response from peter on 7 Aug,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 Excellent

Curt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from peter on 7 Aug,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

2/10 Terrible

Alisha

Disliked: Cleanliness, staff & service, property conditions & facilities
We didn’t stay and tried to cancel multiple times. Still charged!!
Stayed 3 nights in Jun 2023
Response from peter on 24 Jun,2023
that not our problem u have to call expedia to cancle thank u

10/10 Excellent

Lisa, Normal

Stayed 1 night in Jun 2023
Response from peter on 7 Aug,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

6/10 Okay

Emily

Travelled with family
Disliked: Room comfort
Not so satisfied
We got in last night to having no power and apparently it was a scheduled outage that nobody had told us about. Also breakfast this morning was rancid. The biscuits were so soggy they were in-edible. Sausage was burnt and eggs were practically water. Really disappointed because we now have to go out and pay for breakfast elsewhere.
Stayed 1 night in Jun 2023
Response from peter on 24 Jun,2023
in the eggs there was not water it was butter n brekfast is complementary for us we r not chargeing any money for having brackfast thank u

8/10 Good

Brianna

Travelled with family and small children
Liked: Cleanliness
I liked the location of this property. It has been updated. The first floor had laminate flooring and it was so nice. The second floor had carpet and my little ones feet kept turning black.
Stayed 2 nights in Jun 2023
Response from peter on 24 Jun,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

8/10 Good

Hamilton

Stayed 3 nights in Jun 2023
Response from peter on 24 Jun,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and convenient after a storm damaged my home
Stayed 2 nights in Jun 2023
Response from peter on 24 Jun,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to downtown and a large variety of restaurants, including several within walking distance.
Stayed 1 night in Jun 2023
Response from peter on 24 Jun,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 Excellent

Jovita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from the interstate. The staff was friendly and polite.
Stayed 2 nights in Jun 2023
Response from peter on 24 Jun,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

8/10 Good

Michael

Stayed 1 night in Jun 2023
Response from peter on 24 Jun,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from peter on 24 Jun,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again.
Stayed 1 night in Jun 2023
Response from peter on 24 Jun,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay
Stayed 3 nights in May 2023
Response from peter on 24 Jun,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean and awesome bed and pillows!
Stayed 1 night in May 2023
Response from peter on 24 Jun,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel, but comfortable for the night.
Stayed 1 night in May 2023
Response from peter on 24 Jun,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team