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Reviews of Lochside House Hotel & Spa

4 out of 5
Lochside House Hotel & Spa
New Cumnock, Cumnock, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 42 out of 61 reviews" "
Rating 8 - Good. 9 out of 61 reviews" "
Rating 6 - Okay. 6 out of 61 reviews" "
Rating 4 - Poor. 2 out of 61 reviews" "
Rating 2 - Terrible. 2 out of 61 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Ashley

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa
Stayed 2 nights in Mar 2024
Response from Eilidh on 8 May,2024
Good Afternoon,Thank you for your lovely feedback. We are glad to hear to you enjoyed your stay with us.

10/10 Excellent

patricia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lodge was clean . High standard . Service was excellent. nothing was to much .
Stayed 1 night in Mar 2024
Response from Eilidh on 20 Mar,2024
Good Afternoon,Thank you for your lovely feedback. We are glad to hear to you enjoyed your stay with us.

10/10 Excellent

Chloe

Stayed 1 night in Mar 2024
Response from Eilidh on 8 May,2024
Good Afternoon,Thank you for your lovely feedback. We are glad to hear to you enjoyed your stay with us.

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good and good selection. Room was a brilliant size and the spa facilities were great. Would be nice to have complimentary water within the room
Stayed 1 night in Feb 2024
Response from Team Lochside on 18 Feb,2024
Good Evening,We are glad to hear you enjoyed your stay and we appreciate all feedback.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lodge, amazing stay from start to finish. Will definitely be back
Stayed 1 night in Feb 2024
Response from Reception Team on 18 Feb,2024
Good Evening,Thank you for your lovely feedback. We look forward to welcoming you back.

10/10 Excellent

Joshua

Stayed 1 night in Sep 2023
Response from Team Lochside on 14 Oct,2023
Thank you so much for your great 10/10 we very much appreciate it.

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in beautiful surroundings, nothing was too much trouble for the staff.
Stayed 1 night in Sep 2023
Response from Team Lochside on 14 Oct,2023
We so appreciate your great 5/5 rating. Thank you so much

2/10 Terrible

John

Stayed 1 night in Aug 2023
Response from Team Weldon on 14 Oct,2023
Thank you for taking the time to rate the hotel. We value all feedback. If you would like to discuss your experience with us further one off our management team will be happy to discuss on 01290 333000

10/10 Excellent

Paul

Stayed 1 night in Aug 2023
Response from Reception on 18 Aug,2023
Thank you for your amazing feedback, we really appreciate it.

8/10 Good

Mr James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place . Stayed over night as was attending a wedding
Stayed 1 night in Jul 2023
Response from Reception on 18 Aug,2023
Thank you for your amazing feedback, we really appreciate it.

10/10 Excellent

Paul

Stayed 1 night in May 2023
Response from Lochside Hotel on 28 May,2023
Good Afternoon Paul,Thank you very much for the 10/10 score. We hope to see you back soon.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Team Lochside on 15 Jan,2023
Hi Cheryl,Thank you so much for the review. We really do appreciate it.Hope to see you back soon!

10/10 Excellent

Angela

Stayed 1 night in Aug 2022

6/10 Okay

Jenna

Travelled with partner
Disliked: Cleanliness
Broken toilets, broken flushes, overflowing sanitary bins all over the floor. Room price far too expensive.
Stayed 1 night in Feb 2022

6/10 Okay

Declan

Liked: Cleanliness, room comfort
We had a great time but were really disappointed about the spa cutting off the whole time we were in so ended up just leaving i wish staff would have warned us of this when i asked about it on booking. There was also a tile broken in the bathroom that me partner cut his foot on. We waied over a h
Stayed 1 night in Feb 2022

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
Stayed in a garden family room with great views. Assumed that there would be gowns and slippers but there wasnt.
Stayed 1 night in Jan 2022

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay.
Beautiful scenery and serene environment for a stay. We stayed in the Cygnet suite and the view in the morning was breathtaking. Both my wife and child enjoyed themselves very much. Breakfast was great too. Hope to visit again!
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is lovely staff are very friendly.
Stayed 1 night in Oct 2021

10/10 Excellent

David

Stayed 1 night in Oct 2021

8/10 Good

Diane

Stayed 1 night in Oct 2021

6/10 Okay

Adrian

Stayed 1 night in Aug 2021

10/10 Excellent

Ian R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel, inside and out and very friendly staff.
Stayed 1 night in Jun 2021
Response from Lynsey on 31 Jul,2021
Good Evening, Thank you for your lovely review, we are so happy to hear you enjoyed your recent stay here with us at Lochside. We look forward to welcoming you back in the near future. Kind Regards Lynsey

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Erin M on 22 Jun,2021
Good Morning, Thank you for your feedback. I am so happy to hear you enjoyed your stay. We look forward to welcoming you back in the near future

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most enjoyable stay all the staff were very friendly will certainly come back.
Stayed 1 night in Jun 2021
Response from Erin M on 22 Jun,2021
Good Morning, Thank you for your feedback. I am so happy to hear you enjoyed your stay. We look forward to welcoming you back in the near future

10/10 Excellent

Lynsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Erin M on 22 Jun,2021
Good Morning Lynsey, Thank you for your feedback. I am so happy to hear you enjoyed your stay. We look forward to welcoming you back in the near future

10/10 Excellent

Michael, Sheffield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning new build hotel with a luxurious feel, wish we could have stayed longer
Stayed 1 night in Oct 2020
Response from Lynsey on 17 Oct,2020
Good Morning Michael, Thank you for your feedback. I am so happy to hear you enjoyed your stay. We look forward to welcoming you back in the near future.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Location is amazing staff very attentive anf the meal was outstanding
Stayed 1 night in Oct 2020
Response from Lynsey on 17 Oct,2020
Good Morning Jacqueline, Thank you for your feedback. I am so happy to hear you enjoyed your stay. We look forward to welcoming you back in the near future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed our stay at the Lochside hotel and spa I would highly recommend it to my friends very friendly and helpful staff and accommodation was fantastic.
Stayed 1 night in Sep 2020
Response from Lynsey Watt on 26 Sept,2020
Good Afternoon, Thank you for your 10 out of 10 review. We look forward to welcoming you back to the hotel in the Near Future.

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Lynsey on 28 Sept,2020
Good Morning, Thank you for your 10 star review. We look forward to welcoming you along soon. Kind Regards

8/10 Good

DR DORIAN D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely setting decor a little dated but clean and nice hotel Food average for a hotel
Stayed 2 nights in Aug 2020
Response from Lynsey on 28 Sept,2020
Good Morning, Thank you for your feedback. I will certainly pass your feedback onto management. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Macs’ Autumn break
Lovely situation. Staff very efficient, friendly and helpful. Any food we chose was very good and well presented. Plenty of variety on the menu. Although not requested we had a room with disability aids. In the bathroom , there was a problem when shower was used....water flowed towards toilet and sink as the drain did not cope. The air con was inefficient but an electric fan was provided. The balcony was a pleasant feature but no partitions between rooms and the general public appeared to be able to wander at will, past the room. Because there was no screen curtain, there was no privacy. Overall, however, we were very happy with our visit and we shall go back but maybe not to the same room !
Stayed 2 nights in Sep 2019

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
Amazing hotel. Luxurious, very clean, excellent service, great food, and picturesque scenery.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
A wonderful hotel and spa, beautiful food in the restaurant with very friendly service all round.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We were unable to go outside onto our patio as it needed to be repaired. Plywood was placed over and we were told after we inquired the safety that we could not go out on it. Additionally we had tondrain the water in our sink with our fingers as the drain did not work. However the front desk staff and housekeeping werr extremely friendly.
Stayed 2 nights in May 2019

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Family wedding
I was at a family wedding, staff was friendly, beautiful modern hotel, very stylish. Me and my partner were in room 1 and it was the noisiest room ever, we couldn't open windows bcos of fan extractor noise.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Alex

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

SHARON

Liked: Cleanliness
Disliked: Room comfort
Stayed in a Superior Room (No.2) which was right beside the entrance door for the rest of the rooms. Advertised as sound proof rooms, constant noise of other guests as they passed the room. Went to the bar for a bottle of wine, given dirty glasses which I had to ask to be changed. Staff were friendly and changed them with no problem. Requested tray service for breakfast which arrived on time but with items missing (fruit juice & eggs!!!) The pillows were the worst I have encountered in a long time. Requested a late check out (12pm) but left before normal check out (11am) as the cleaners started hovering the room next door to me at 10am. Very disappointed.
Stayed 1 night in Nov 2018

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Very enjoyable, my evening meal was fantastic.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but not outstanding
Whilst there were aspects of this hotel that were hinting at 4* accommodation, there were other aspects that were a little lacking. The décor is lovely - very modern with a nice bar area to sit and have a drink pre or post dinner. However, the food itself was a little disappointing given the price. The Thermal Suite (which is only free to guests 7pm-9pm or 7am-9am) had a sauna, steam room and Jacuzzi type pool with multiple settings which was fun. Overall, I just didn't feel that the standard of the hotel matched up to other 4*s I have stayed in and was left a little disappointed given the great reviews this had received from others.

8/10 Good

Geoff, G1 1QN

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
I was attending my cousins wedding and the room we had was good. The breakfast in the morning was amazing. Check was smooth and never got the chance to use the spa maybe next time.

10/10 Excellent

gordon, aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star venue
We stayed over on sunday night after a family wedding .The room was excellent and had a view over the garden which is set out bery nicely for wedding photo opertunities .We had a lovely time on ouf stay and can recomend this hotel as one of the best we have stayed .

10/10 Excellent

Juliet, Honeybourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
Fantastic stunningly beautiful location. All staff were very polite, funny and nothing was too much trouble.

10/10 Excellent

Raewyn, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect secret hideaway
This is an outstanding 'secret retreat'. The service was excellant from the moment I arrived with the staff professional , efficient and friendly at all times. The bedroom was perfect to relax in before and after my spa treatments . The ESPA spa experience rivals any top Scottish Spa Hotel and I am already planning my next visit !