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Reviews of Hostal Dreams House

2.5 out of 5
Hostal Dreams House
Calle San Jose, 100, Cusco

Reviews

9.0

Wonderful

Rating 10 - Excellent. 19 out of 30 reviews" "
Rating 8 - Good. 9 out of 30 reviews" "
Rating 6 - Okay. 1 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Zaida

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite, humble and comfortable. Close to San Pedro market, but not close to Plaza de Armas like I though. Definitely needed a taxi to get there. The area was quite and there is currently construction going on the road that runs in front of the hotel. It was pretty quite as well. Breakfast was ok, but definitely got food in my belly. The coffee was too strong. There was plenty of coca tea. Beds were warm and comfy and they gave us hot water bags to go in bed when it got cold at night, but once you warmed up you didn’t need it because the blankets were thick and layered.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 9 nights in Jun 2019

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Everyone at Dreams has very helpful. They helped me with my Machu Picchu ticket mess up, by making phone calls for me. They also arranged pick up from the airport and to the rain station. They also let me borrow a phone charger ( I didn’t realize my universal charger would not work in Peru). They packed a 2 go breakfast for me the day I left for Machu Picchu. It was a bit off the beaten path, but not to far to manage. Also the hot water bottle at before bed was awesome to warm up.
Stayed 1 night in May 2019

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Not a 24 hour reception leaving us locked out.
We arrived to the Hostal at 5AM following a night bus and were shown to our room early at around 7AM. The room itself was lovely clean and modern and had clearly recently been refurbished. The bed was comfortable and the shower was hot and had good water pressure. All was going well until we decided to go out for lunch. On our return at around 4PM the main door to the building was locked and we hadn’t been given a key to enter. There was no one at the reception desk so we rang the bell and knocked on the door. No one came to answer so we continued to ring the bell and knock on the door with increasing persistence for the next 30 minutes. The hotel is not in a particularly touristy area and during this time we felt incredibly unsafe. After 30 minutes of trying unsuccessfully to alert the staff we wished to enter the property one of the staff members returned to the property with a bag of oranges. He had clearly left the property unattended while he went out to run this errand leaving us in an incredibly vulnerable situation locked outside. After this we felt nervous to go out in the evening as we weren’t sure if this would happen again and we promptly left the next morning. This was very sad and could have been completely avoidable by either having a 24 hour reception which we were promised or by giving us a key to the front door. Breakfast the next morning was nice however sadly this was not enough to make up for the lack of security in the accommodation.
Stayed 1 night in Apr 2019

10/10 Excellent

Dimarko

Great location! Awesome rooms!
Awesome service, breakfast and clean rooms. I love the area as well. It’s more authentic than the other areas to stay.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little place
This is a solid place to stay. It's close to many restaurants and it's a good place to stay overnight or even for a couple of days when passing through the area.
Stayed 2 nights in Jul 2018
Response from nayda on 14 Sept,2018
Hello, Thank you for writing us, we hope to se you again.

10/10 Excellent

Jessica, Toronto, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place. Basic, but just what we needed. Clean room always, and comfy bed, and there was a hair dryer! Nayda was SO helpful always and such a wonderful person to have on your side for suggestions and info. Good breakfasts too.
Stayed 2 nights in Jul 2018
Response from Nayda on 16 Aug,2018
Hola Jessica, Gracias por dejar tu excelente comentario, este tipo de comentarios nos ayuda a seguir trabajar con mas fuerza. Esperamos volver a verte.

10/10 Excellent

ph traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, wonderful staff
Room: the room was large and spacious for me as a solo traveller, i got a room with 2 beds. The room and bathroom are kept clean daily by the staff Facilities and fixtures are new. Staff: Some of the friendliest and host helpful people I've encountered. Nadya remembers every guest's name and their activities/concerns. She gives recommendations on restaurants, activities, home remedies, etc. She spends time to get to know guests and their interests, customer service at its best. Amenities: wifi is fast. Breakfast is simple but tasty, freshly squeezed orange juice and eggs cooked on demand. Airport transfer was included in the package. Overall: would definitely come back and stay at this hostel. Wonderful experience for me as a first-timer in cusco.
Stayed 4 nights in Nov 2017
Response from Nayda on 18 Apr,2018
Hello Ph, Thank you so much for your time and writted this review, We are so happy to know that you enjoyed your stayed here, also We always try to give the best information about the city, activities and evething You can to know We hope to see you again.

10/10 Excellent

Daniel and Linda, Sweden and Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hostel in cusco
best stay of our trip. the hostel is four months old and in mint condition. everything is new and fresh with warm shower at any time of the day. the hotel manager nayda is the best. she was so kind and helpful with everything. we still speak about her and how we want to come visit her hostel again, we miss you Nayda!! breakfast is simple but still better than any other hostel we lived at, with egg,juice bread avocado etc. we give this hostel five of five. Daniel and linda
Stayed 2 nights in Jun 2017
Response from Nayda on 24 Apr,2018
Hello Daniel and Linda, Thank you for leaving us such an encouraging comment, we are happy to know that you enjoyed your stay with us. comments like this helps us grow and work with more enthusiasm. We hope to see you again.

10/10 Excellent

Memo, Ottawa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cusco Hotel
Amazing stay, amazing staff, great location and neighbourhood. Everyone was friendly and helped us out during out stay. Easy to get to the plaza and centre.
Response from Nayda on 24 Apr,2018
Hello Memo, Thank you for leaving us such an encouraging comment, we are happy to know that I enjoy your stay with us. comments like this helps us grow and work with more enthusiasm. We hope to see you again.

2/10 Terrible

Gabriel Miranda

Stayed 3 nights in Sep 2022

10/10 Excellent

Silmara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O local é um pouco distante do centro, mas a pé não é nada de outro mundo. Aproximadamente uns 15 minutos os até a praça de armas. As meninas que nos atenderam foram muito queridas e tivemos uma ótima estadia.
Stayed 1 night in Jul 2019

10/10 Excellent

Silmara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Vania Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable lugar
Todo muy bien, el dueño es una persona excelente
Stayed 2 nights in Jul 2019

10/10 Excellent

Herve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un excellent rapport qualité prix
Un excellent accueil et beaucoup de gentillesse et d'attention de la part du personnel. Nous avons eu une chambre avec fenêtre sur l'extérieur, le ménage est fait chaque jour serviettes de toilette changées quotidiennement. Le tout est confortable et très propre. Possibilité laisser ses bagages lors d'une excursion ou trek.un service de laverie est assuré .
Stayed 3 nights in May 2019

10/10 Excellent

Christophe, Dinan

Très bon hôtel, Service impeccable
Service impeccable. Personnel extrêmement attentionné, toujours prêt à vous informez sur les sites à visiter. Hôtel très propre, parfois un peu bruyant selon la chambre. Très bon petit déjeuner. Bon WiFi. J'y retournerais sans hésiter.
Stayed 3 nights in Aug 2018
Response from nayda on 14 Sept,2018
Helllo Christophe, Thank you so much for writing and share your experience with other travelers, We fell so happy that know You enjoyed here with us. I hope to see again.

10/10 Excellent

lara, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常非常棒的旅宿，強力推薦！
旅館非常貼心，晚上會給你熱水袋放在棉被裏取暖。 我們凌晨三點多在大廳等旅行社來載我們，櫃檯的姊子還睡眼惺忪爬起來主動幫我們打給旅行社催促，還借我們防蚊液帶到馬丘比丘，很感人。 熱水大又熱、wifi一百分。 我們又續住了將近一個禮拜，因為隔天沒別的房客，老闆還讓我們洗完澡再去搭車！！ 早餐比較弱一點但是也在平均之內。 雖然不是在市區的住宿，但是走路會路過露天市場跟中央大市場喔！ 市場賣的雞湯麵好吃。
Stayed 3 nights in Apr 2018
Response from nayda on 16 Sept,2018
嗨，谢谢你留下你的评论。 肯定会帮助我们改善一些方面。 我希望再见到你。

8/10 Good

Ies, Ciudad de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel en Cusco
El hotel está un poco lejos del centro pero las instalaciones están muy bien.
Stayed 2 nights in Apr 2018
Response from Nayda on 21 Apr,2018
Buen Día, Gracias por su tiempo y dejar un comentario. Nosotros mejorares en el tema de decoración y nos sentimos felices al saber que le gusto la atención por parte del staff. espero volver a verle.

10/10 Excellent

Ruka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hostel!
Definitely the best hostel I had ever stay! Nayda and other lovely staffs help us a lot and run the hostel very well. Cozy and clean rooms for us to stay here with a wonderful experience! It feels like home. Five stars recommand!
Stayed 2 nights in Feb 2018
Response from Nayda on 18 Apr,2018
Hello Ruka, Thank you very much for this review. We are so happy to know that you felt at home, we always try to provide the best service to our guests. We hope see you again.

8/10 Good

Dzhonatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 estrellas
Excelente
Stayed 1 night in Jan 2018

8/10 Good

Dzhonatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 estrellas
Un Hotel cerca a la zona céntrica y buen trato de su personal. La zona no es ni tan buena ni mala pero recomendable para estadía.
Stayed 1 night in Jan 2018
Response from Nayda on 20 Apr,2018
Hola Dzhonatan, Gracias por dejar su comentario, El staff nos sentimos felices al saber que estamos realizando un buen trabajo. espero verle de nuevo.

8/10 Good

fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo para pernoitar.
Quarto pequeno, com tv a Cabo e limpo. Café da manhã básico porém bom. O único problema é que o trem passa exatamente na porta do Hotel, com isso atrapalha o descanso!
Stayed 3 nights in Jan 2018
Response from Nayda on 26 Apr,2018
Olá Fernando, parece que você confunde hotel ao deixar seu comentário, não estamos perto das linhas ferroviárias.

10/10 Excellent

WEONJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
쿠스코 가성비 최고의 호텔
It was a great hotel. Best hotel that I experienced in Peru so far. There are 3 reasons why one should book this hotel. First the location is perfect. It is only 15 minutes walk from the Plaza de Armas. Also the staff is really kind. They provide everything you need. Especially Nadia( not sure if I spelled it right) was so kind. Finally the room is spacious and clean. You can enjoy hot shower any time you want.
Stayed 3 nights in Nov 2017
Response from Nayda on 18 Apr,2018
Hello Weonjin, Thank you so much, This type of comments helps us a lot, also the staff is very happy to know what they enjoyed their stay. About the room We try to give the best room as possible. We hope to see you again.

10/10 Excellent

Claudia Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COMODO
NOS ENCANTÓ EL HOSTAL, TODO ESTABA MUY LIMPIO Y LA ATENCION FUE MUY BUENA, RICOS DESYAUNO Y GRTAO AMBIENTE
Stayed 4 nights in Oct 2017
Hola Clau, Gracias por darte un tiempo y escribir un comentario positivo,nos agrada saber que todo estuvo genial. Este tipo de comentarios nos ayuda a seguir trabajando con mas fuerza. gracias por tu tiempo.

10/10 Excellent

Armand, Amsterdam

Liked: Cleanliness, staff & service, room comfort
Nice, safe, quiet and super clean hotel with great
We stayed here some days. 1 before Machu Pichu and 2 after. There's maybe not a lot to do but the staff compensate everything. So clean, and always helping you out. They even bring you every night before sleeping a warm water jar to warm your bed. Great laundery service and deposit for your bags for hiking.
Stayed 1 night in Sep 2017
Response from Nayda on 24 Apr,2018
Hello Armand, Thank you for take your time and writted a good review. We hope to see you again.

8/10 Good

Melina Sitna

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2017

8/10 Good

Melina Sitna

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

KARINA EDITH

Liked: Staff & service, property conditions & facilities, room comfort
Instalaciones nuevas y buen precio
La atención de Nayda es excelente

8/10 Good

KARINA EDITH

Liked: Staff & service, property conditions & facilities, room comfort
Buen hotel en Santiago, Cuzco
Me fueron a buscar al aeropuerto, muy servicioles y la habitacion era nueva. La Ducha perfecta, excelente wifi y recomendaciones.
Response from Nayda on 28 May,2018
Hola Karina, gracias por dejar tu comentario, nosotros estamos pendientes a cada necesidad de los huespedes. espero volver a verte.

10/10 Excellent

Leydi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort