View from room

Reviews of Hotel & Apartments Davesa House

3 out of 5
Hotel & Apartments Davesa House
Jr. Tupac Yupanqui Nro. 280, Urb. Tahuantinsuyo, Cusco

Reviews

8.2

Very good

Rating 10 - Excellent. 63 out of 140 reviews" "
Rating 8 - Good. 46 out of 140 reviews" "
Rating 6 - Okay. 12 out of 140 reviews" "
Rating 4 - Poor. 10 out of 140 reviews" "
Rating 2 - Terrible. 9 out of 140 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spaciace Very clean As long as you're not late for checkout you'll have an amazing experience
Stayed 2 nights in Apr 2024
Response from Hotel & Apartment Davesa House on 3 May,2024
Dear AbeWe thank you for taking the time to share your impressions regarding your stay at our hotel.I am pleased to read such good comments about our guests and that you felt comfortable with our attention.We hope to have a new opportunity to serve you with the service that characterizes us.

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment for a family stay. 3 bedrooms, 2 bathrooms. The staff was very helpful with everything. Rooms were very clean and well equipped.
Stayed 3 nights in Feb 2024
Response from Hotel & Apartments R House Cusco on 23 Feb,2024
We thank you for taking the time to share your impressions regarding your stay at our hotel.I am pleased to read such good comments about our guests and that you felt comfortable with our attention.We hope to have a new opportunity to serve you with the service that characterizes us.

8/10 Good

keith

Liked: Cleanliness, staff & service
The hotel is a little rundown. It’s a bit noisy. They included a continental breakfast, but the coffee was always cold and the juice inexplicably warm. I will however say that the staff were very friendly and helpful. All of them were very nice. It’s also in a good location. It’s about 15 minute walk in one direction to the historical center and about 15 minutes in the other direction to the big mall that has smartfit. No real complaints
Stayed 24 nights in Jan 2024
Response from Hotel & Apartments R House Cusco on 9 Feb,2024
Dear KeithThank you very much for sharing your experience at our hotel. Rest assured, knowing your impressions is very important to our entire team.We hope you can give us a new opportunity to serve you soon.On the other hand, rest assured that we will take all your comments on the matter into account.

10/10 Excellent

sudhakar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cool hotel with good views on the mountain
Stayed 1 night in Dec 2023
Response from Hotel & Apartments R House Cusco on 27 Dec,2023
Thank you very much for your valuable comments. We are glad to know that you have enjoyed our magnificent location and services. We also appreciate your constructive comments and offer our most sincere apologies for any inconveniences that may have arisen. It will be very pleasant to have another opportunity to serve you and demonstrate the true quality of our service.

10/10 Excellent

Juan, Miami Gardens

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a very nice property, and is an amazing value for the money that you pay. It is very quiet, clean and the staff is wonderful! Definitely would recommend!
Stayed 1 night in Oct 2023
Response from Hotel & Apartments R House Cusco on 26 Oct,2023
Dear Juan.We will proudly communicate your comments to the entire team, who will be very grateful. Thank you and we hope to welcome you again on a future stay.

10/10 Excellent

Janett

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing, friendly and very helpful. The place was perfect! Went with my two small kids and they enjoyed the place!
Stayed 3 nights in Jun 2023
Response from Hotel & Apartments R House Cusco on 13 Jul,2023
Dear JanettThank you for taking a few minutes to comment on your stay with us. We are glad to know that you enjoyed the views of the city, and the spacious rooms and facilities. come back soon!

10/10 Excellent

Keila Noemi

Stayed 1 night in Apr 2023
Response from Hotel & Apartments R House Cusco on 10 Apr,2023
Estimada KeilaNos complace saber que su estadia fue satisfactoria disfrutando de nuestro encanto, la ubicación céntrica, las amplias y cómodas habitaciones, sobre todo la amabilidad de nuestro personal que lo asistió en todo momento. Esperamos nos visite nuevamente con sus amigos y familiares.

6/10 Okay

Vernon, San Francisco

Liked: Cleanliness
Disliked: Amenities
Stayed 3 nights in Aug 2022

8/10 Good

Jaen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property had a full kitchen and a small fridge. It also had a microwave and a small convinienve store accross the street. What we didn't like is that the internet was always down. As tourists we reliedbon wifi to get around. Not having it in the hotel meant we had to go to a restaurant tobise wifi. Additionally, though we stayed for over a week, they did not changebour bed sheets nor towels, claiming that it was their covid protocol. It was also uncomfortable having to call to ask for toilet paper, sincebthe rolls that they have, were all quite small. Overall the people were kind and the place was good but not having wifi, and the aformentioned made us wish we had gone to another place we had considered.
Stayed 8 nights in Sep 2021
Response from manager on 13 Oct,2021
good afternoon; Dear JAen; Thank you for taking the time to send us your review, we know that this coronavirus health crisis is still in our environment but it is still an obligation of us to have given you a good stay, we are still waiting for the health emergency to be lifted in order to provide a better service like we did before the pandemic. We are still happy and satisfied that you had a nice stay. until the next visit. Best regards

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The electricity shut down after my second night the hotel said that if you use too much electricity then the power will just chip so I was without power for hours the rooms are very cold with only a portable heater when requested
Stayed 2 nights in Jan 2021
Response from Edith Obeso on 11 Jan,2021
Dear guest, we regret the inconvenience during your stay, unfortunately the season of your trip coincides with the rainy season in Cusco and the temperature is very low. We recommend making comments during your stay to be able to give you a solution at the time, you can also make comments through the same Expedia.com platform.

8/10 Good

So

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from R House Team on 27 Jan,2020
Dear guest, Thank your for the rating.

10/10 Excellent

Carolyn, Singapore

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home type of apartment. Upon arriving, already well greeted and taken care of by the staff, offering tea to help with the altitude. The apartment was well furnished and bathrooms had heated water with good volume at all times. The only thing was how insanely cold it was, even colder than the outside! Food options around the area was also limited.
Stayed 3 nights in Nov 2019
Response from Edith Obeso on 13 Jan,2020
Dear Carolyn Thank you for your comment, we are pleased to know that you enjoyed your stay despite the cold air. We will be happy to receive you in our city at any time. Best regards, R House team

8/10 Good

CanadaKai

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable. Location is not close to downtown.
Stayed 1 night in Aug 2019
Response from Edith Obeso on 28 Aug,2019
Dear guest, Thank you for your comments, we hope your staying at R House Cusco was to your liking. We will be pleased to receive you very soon in our city- Best regards, R House Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2019
Response from Edith Obeso on 7 Aug,2019
Dear guest, Thank you for your preference. It is very important for us to know that your staying in our hotel was to your liking. Regards, R House Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy acces to all interested places . Great personal
Stayed 3 nights in Feb 2019
Response from Melissa Montero on 18 Feb,2019
Good morning. The R House Cusco team is here to assist you and give you the best experience on your trip. Thank you for sharing your experience with us. We hope your quick visit! Best regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
* What we like was the city view very nice. * other thing was that the person who was At the front desk ask us if we’ll have breakfast next morning? I’d talked him that we will live at 3 am in the morning to go to aguas caliente. He replied to me ok, your breakfast will be ready to take it with you at the front desk. Wow ...!! Was great
Stayed 1 night in Feb 2019
Response from Dear on 31 Mar,2019
Thank you very much for your preference in our Apart Hotel R House we will always be at your disposal and we hope to visit again the beautiful city of Cusco

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2018
Response from Katherine Bautista on 5 Jan,2019
Gracias por compartir su experiancia con nosotros!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located close to the main square (10 mins walk) - Our room (301) had excellent views over Cuzco, nice decor, helpful and friendly staff.
Stayed 5 nights in Aug 2018
Response from Joselyn Gonzales Reservations RHouse Cusco on 24 Aug,2018
Estamos felices de que su estadía haya sido agradable, los estaremos esperando pronto!

4/10 Poor

Chris, Florida.

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
This place has so much potential but... Every time we asked for something we received lip service. They say ok no problem and then do nothing. Pillows unusable. One towel for two people. No paper towels. No welcome gift. No coffee. Nothing. Breakfast for 6 people was more like 2 people’s worth. Ask for 2 taxis got one. Ect...
Stayed 4 nights in Aug 2018
Response from Joselyn Gonzales Reservations RHouse Cusco on 15 Aug,2018
Good morning Cris! We appreciate your preference and your opinion matters, we will pay more attention to your criticism.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Aug 2018
Response from Joselyn Gonzales Reservations RHouse Cusco on 17 Aug,2018
Gracias por su preferencia! Estamos muy contento de que su estadía fue placentera. Esperamos verla muy pronto!

10/10 Excellent

Jose, Jacksonville, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service from the hosts. The rooms were comfortable, the breakfast and cleanliness wer spot on.
Stayed 2 nights in Jul 2018
Response from Joselyn Gonzales Reservations RHouse Cusco on 16 Jul,2018
Dear Jose. Receive a warm greeting from Hotel RHouse Cusco. It was really nice to have it with us and we are delighted with these beautiful lines, it is good that our breakfast has been of your special pleasure, and you have been able to enjoy your days in Cusco with us Best regards. Joselyn Gonzales

4/10 Poor

Verified traveller

Disliked: Staff & service
Be Careful
Expedia rejected my first straight forward review that didn't violate any of their listed prohibitions so I'll just say tread carefully before using a third party website to book a hotel reservation.
Stayed 1 night in Jun 2018
Response from Joselyn Gonzales Reservations RHouse Cusco on 16 Jul,2018
Dear guest, We regret the inconvenience that had alien to our hotel, we do not think its rating fair, but we still regret that it has had problems outside our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great neighborhood. A bit noisy during the night with dogs barking but overall the stay was pleasent.
Stayed 3 nights in May 2018
Response from RESERVAS RHOUSE on 4 Jul,2018
Dear guest; Thank you for taking the time to leave us your appreciation about our stay, hoping that it was your total pleasure, we also apologize for the noise of the puppies is a very common issue here in Cusco for the super population of pets. There is no control of pet care. Thank you for your attention

8/10 Good

Tania, Miami, Florida

Liked: Staff & service, property conditions & facilities, room comfort
The Hotel is nice, kind of far from the center, but if you enjoy walking, the center is within 15 minutes walk. The staff is very attentative and friendly. The breakfast was excellent and eunogh for 6. The only cons for me was that, the bed sheets and bed covers were stained and looked dirty. The rest for me 5+
Stayed 5 nights in Apr 2018
Response from Joselyn Gonzales Reservations RHouse Cusco on 16 May,2018
Dear Tania, Thank you very much for your recent visit to our hotel and for your comment that encourages us to improve day by day to provide the best service to our guests. We are very pleased that you enjoyed the hospitality of our team, the cleanliness and comfort of our rooms. We hope you have a good return home.

4/10 Poor

Marko

Disliked: Room comfort
Don’t go there!!
This hotel looks nice, but it is NOT! First, it is located far away from the touristic « plaza de Armas ». You have to take a taxi or Uber to go there. Also, we went there in March and the night temperatures were around 1 c• (2 F) and there is NO heating!! We were frozen ! On top of that, no warm shower! I also found a spider inside of the bed. I do not recommend this hotel.
Response from Joselyn Gonzales Reservations RHouse Cusco on 23 Apr,2018
Dear Marko, We want to thank you for taking the time to share your experience at RHouse Cusco with the other travelers. We are very sorry that due to the cold of the season you have not been able to fully enjoy your stay with us. We are located 15 minutes walking from the Plaza de Armas and only 5 minutes by car, super close to the main square. In each apartment there are individual heaters, I have hot water 24 hours, only that the system is modern and it may seem complicated to use the showers but it is very simple and for that there is also a manual in the bathroom room or you can also call us to us and happy to assist them. We sincerely hope to have the opportunity to assist you again in any of our Tierra Viva and show you that we are committed to being part of a wonderful travel experience for all our guests. Best regards, Joselyn Gonzales Reservations RHouse Cusco

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable family vacation
It’s a nice location 20 mins from city center. Hotel staff friendly. Arranged taxi and tours. Breakfast in the morning coffee bread cheese fruit We left for tours at 4.30 am and they had packed doggy bags with breakfast. Had some issues with hot water. Otherwise nice cozy place. We were a family of 5. Great vacation Recommend👍👍
Stayed 4 nights in Mar 2018
Response from Joselyn Gonzales Reservations RHouse Cusco on 2 Apr,2018
Dear guest, Thank you for taking the time to share your recent experience at Hotel R House Cusco. We are happy to know that you enjoyed the apartment. All guests have at their disposal living room, dining room, fully equipped kitchen with the necessary appliances to make your stay pleasant as if they were at home for it equipped with microwave, refrigerator, electric kettle, kitchen utensils, plates, cutlery, glasses, cups, etc; in addition to a stove. We hope to serve you again in the near future. Cordially, Joselyn Gonzales Reservations RHouse Cusco

2/10 Terrible

Joyce , Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
We specifically booked a room with two queen beds for three people. We were given two rooms in a shared apartment with other guests. The two rooms were not adjacent to each other and because we were travelling as a family, we had to share toiletries etc. It made our stay very inconvenient and uncomfotable. We did not expect to share an apartment with other guests. The rooms are tiny, no space for suitcases. The sheets and beddings were not clean, the whole place was dirty. There was no toilet paper until asked. Hot water in the shower was not working. After we complained, it was fixed but the water pressure was extremely weak, you could not have a proper shower. There was no hot water at the sink. The Wi-Fi was not working. Not one thing was satisfactory.
Stayed 1 night in Feb 2018
Response from Joselyn Gonzales Reservations RHouse Cusco on 12 Mar,2018
Dear Joyce, Thank you for taking the time and sharing your comments with us through the Expedia platform. We are very sorry to hear that we could not meet your expectations during your recent stay. As a valuable guest for our organization, we would like to know more about your experience in order to carry out corrective actions so that there are no possible future misunderstandings or situations that cause our distinguished guests to leave our hotel with a negative impression. It is our wish, when you have some time available, you can contact us directly. It will be a pleasure to be able to count on your visit again and show you that your comments were taken into account. Cordially, Joselyn Gonzales Reservations RHouse Cusco

2/10 Terrible

Loren, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far away from the main square
The rooms have no heating system, the house keeper left wet towels on the comforter, the hotel itself faces a dirt mound, you need a taxi to get everywhere so it’s not in a good location, and there was no hot water.
Stayed 4 nights in Jan 2018
Response from Joselyn Gonzales Reservations RHouse Cusco on 9 Feb,2018
Dear Loren, Thank you very much for your comments, in RHouse Cusco we give great importance to all the opinions of our guests, we read them carefully, we talk to our staff and we try to understand what could have happened, all this to find the best solutions to improve our services in general. We want to offer our apologies, we are very sorry to read your comments, we certainly do not meet your expectations at 100% and this is very disappointing for us, but encourages us to improve at the same time, as you can see most of our guests have a high satisfaction about our services, anyway we understand that something could happen during your stay. We have paid special attention to all the points you mentioned in your comments and we have taken steps to avoid this situation immediately, good communication is very important to know how you feel so this will be our first point to start. Our apologies again and thanks for helping us improve. Sincerely...

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
The bathroom smell like sewage. It was not an apartment that we thought it was. Instead we got a room in an apartment with shared living area.
Stayed 2 nights in Jan 2018
Response from Joselyn Gonzales Reservations RHouse Cusco on 9 Feb,2018
Dear Guest, Thank you very much for your comments, in RHouse Cusco we give great importance to all the opinions of our guests, we read them carefully, we talk to our staff and we try to understand what could have happened, all this to find the best solutions to improve our services in general. We want to offer our apologies, we are very sorry to read your comments, we certainly do not meet your expectations at 100% and this is very disappointing for us, but encourages us to improve at the same time, as you can see most of our guests have a high satisfaction about our services, anyway we understand that something could happen during your stay. We have paid special attention to all the points you mentioned in your comments and we have taken steps to avoid this situation immediately, good communication is very important to know how you feel so this will be our first point to start. Our apologies again and thanks for helping us improve. Sincerely...

10/10 Excellent

Ricardo, Michigan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Friendly Hotel in Cusco
This is a well located apart Hotel in Cusco. It is a 15 to 20 minutes walk to downtown and main square of Cusco. The hotel provide a good breakfast and the staff is extremely friendly and are always ready to help in whatever is needed. There are plenty of restaurant options around and taxis are always available. I and my family spent nice days in this hotel.
Stayed 2 nights in Dec 2017
Response from Joselyn Gonzales Reservations RHouse Cusco on 29 Dec,2017
Dear Elena: Thank you for sharing your recent stay at the Hotel RHouse Cusco on the Expedia portal. As a alued guest, your words motivate us to continue working to offer the best service to our distinguished guests, and we are also pleased to know that you felt very comfortable during your stay. We hope to serve you again in the near future whenever your travel plans bring you back to the city of Cusco. Cordially, Joselyn Gonzales Rerservas RHouse Cusco

8/10 Good

kanu, columbus, oh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location .
All the staff members including managerial staff & support staff for room cleanu and breakfast providing.
Stayed 1 night in Dec 2017
Response from Joselyn Gonzales Reservations RHouse Cusco on 14 Dec,2017
Hi Guest, Thanks for leaving a comment about your stay with us. What a pleasure it is to have guests like you at our hotel, who can appreciate all the details. You are more than welcome to return to R House Cusco. Regards, Sincerely Joselyn Gonzales Reservations RHouse Cusco

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel R House Cuzco was fantastic.
Percy and the staff at R House Cusco were great. Apartment was exactly what our family of 5 needed to feel right at home in Cuzco. I would highly recommend for anyone traveling to the area.
Stayed 3 nights in Nov 2017
Response from Percy Lop on 1 Dec,2017
Dear Luis, Thank you for commenting on your recent experience at RHouse Cusco. Please be assured that we have shared your words with Percy and all his team of whom we are very proud. We hope you can visit us again in the near future. Sincerely, Joselyn gonzales 4House Cusco Reservations

8/10 Good

Ed, Florida

Liked: Staff & service
The hotel was not what we expected, based on the website and pictures. The room was very cold, the hot water was not working. One of the windows was missing the glass. However the staff were friendly and helpful provided information about the area and tours.
Stayed 3 nights in Oct 2017
Response from Joselyn Gonzales on 11 Nov,2017
Dear Guest: Thank you for choosing Cusco as your travel destination and RHouse Cusco as your hotel during your stay. We thank you very much for your comments on your experience in our hotel and on the service of our team We hope to have the pleasure of hosting you again soon. We wish him well. Regards, Joselyn Gonzales Reservations RHouse Cusco

10/10 Excellent

lo, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and staff, but...
Everything was perfect, but there was no wifi in the rooms, only in the common areas and lobby... not convenient. And the hot water ran out often, so that wasn't comfortable.
Stayed 2 nights in Oct 2017
Response from Joselyn Gonzales on 9 Oct,2017
Dear guest, Thank you very much for taking the time to leave your comments about your stay at Hotel RHouse Cusco. We are glad to know that our facilities, as well as the service of our staff made your stay a great experience, it was a place to have met her. We hope to see you again soon. Best regards Joselyn Gonzales Reservations RHouse Cusco

8/10 Good

Dawn, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large apartments
A good stay. The staff were extremely helpful & caring. They even provided me with a "doggy bag" breakfast on the morning I left at 5am. I did not request it & figured I would miss breakfast as it was too early. It was much appreciated on the long drive ahead. A nice, caring touch.
Stayed 1 night in Aug 2017
Response from Joselyn Gonzales Reservations RHouse Cusco on 2 Oct,2017
Dear guest: Thank you for choosing RHouse for your stay in Cusco. It is a real pleasure to know that I enjoy all the services that the hotel offers, their comments are very important for us as they make us improve day by day and motivate us to continue developing our service. We look forward to welcoming you on a new opportunity. Best regards

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Good Stay
We had a good stay. The staff is very friendly and accommodating. The only thing that I did not like about the stay was the policy that $10 will be charged each day for any dirty dishes left. This means a guest must clean there dishes everyday or they will be charged. We stayed multiple days, so a more reasonable policy would be a guest is charged $10 for dirty dishes for anything left at the end of their stay, instead of on a daily basis.
Stayed 1 night in Aug 2017
Response from Percy Lop on 24 Aug,2017
Dear Scott, Thank you for trust in our hotel and we hope you enjoyed your stay. We are going to consider your suggestions, trying to give the best service to our lovely guests. Thank you so much, Reservas R House Cusco

6/10 Okay

Tian

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2017
Response from Percy Lop on 22 Aug,2017
Dear Guest, Thank you for your rating, we look forward to seeing you next time.

8/10 Good

Esther

Liked: Cleanliness, staff & service, room comfort
Great but far!
Place is great for family accommodation, breakfast is continental, in general the apartment is good the only negative for us was the location, very far from the center of the city, but they offer taxi service.
Stayed 2 nights in Aug 2017
Response from Percy Lop on 22 Aug,2017
Good evening dear Esther, Many thanks for your comments, our apartments are spacious and comfortable, are ideal for families and group of friends, we serve a continental breakfast with typical Cusco sandwiches, we are delighted to know that you enjoyed your stay with us. We regret that you had any inconvenience with your external taxi service, we hope to see you again at the next opportunity.

6/10 Okay

John

Liked: Cleanliness, staff & service
Good
The hotel is far from plaza de armas Overall the service from the hotel is good, somethings that need to fix but overall was good
Stayed 2 nights in Aug 2017
Response from Percy Lop on 22 Aug,2017
Good afternoon dear Jhon. We appreciate your comments and suggestions, we are located 15 minutes walk from the Plaza de Armas and only 5 minutes by car, all the RHouse team worked to make your stay enjoyable, we hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, nice, clean and far from center of city
Nice apartment. Spacious rooms. Fits 6 very comfortably. Wifi is iffy and only available near front window in living/dining room. Breakfast is included but only feeds 3. You can ask for more though.
Stayed 2 nights in Jul 2017
Response from Reservas R House Cusco on 24 Jul,2017
Good morning dear guest, Thank you very much for your comment, we will keep you in mind to continue improving and continue to provide a quality service to our guests, our apartametnos are ideal for a group of friends or family, have all comfort and comfort to make you feel at home and can take The maximum benefit of your trip. We hope to see you again soon, it will be a pleasure to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cozy place
Good: inexpensive, excellent staff, away from the chaos of downtown. Comfortable beds. Bad: Rooms are cold, only had one portable heater. Walls are paper thin and all noises are heard. Lots of barking dogs.
Stayed 3 nights in Jul 2017
Response from Reservas R House Cusco on 6 Jul,2017
Dear Guest, It was a pleasure to have you here. Many thanks for your comments, we work to make our guests feel at home in R House. I hope to see you all soon in Cusco. Sincerely,

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The one issue we had was transferring from the airport to the hotel (20 min drive) AND from the train station to the hotel (2 hours) .. both times we were met with a 5 seater car with 4 people in our group and 2 reps to ride with us. 4 of us in the back seat was not ideal, especially after trekking the mountain for 4 days. Staff at the hotel was courteous and helpful, storing our bags while on the trek and allowing us a few extra minutes to check out after a long day the day before.
Stayed 1 night in Jun 2017
Response from Percy Lop on 3 Jul,2017
Good morning dear guest, Thank you very much for your comment, it was a pleasure to have you with us, the whole team worked to make you feel at home and to be part of your beautiful experience, we are very happy to know that you enjoy your stay, it will certainly be a pleasure to see you again , Do not hesitate to contact us we are here to serve you.

8/10 Good

mickie mouse

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and secure hotel.
Great hotel., great staff. Close to cusco area. 15 min walk or 5 soles taxi... My only complaint is that is cold and there is no heat like any other hotel in the cusco area. But overall. I recommend it. Also they have a secure luggage area where you they can keep your luggage while you travel to Macchupicchu.. A MUST for this type of travel.. A +
Stayed 1 night in Jun 2017
Response from Joselyn Gonzales Reservations R House on 30 Jun,2017
Dear mickie, thank you for your comment and for the trust you place in R House. We are working every day to provide a better quality service to our guests. Thanks for every one of your suggestions and for recommending us. We hope soon in the City of Cusco and of course, in R House. Regards,

10/10 Excellent

Poh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from Percy Lop on 22 Jun,2017
Good morning dear, Thank you very much for your comments, we hope to see you soon, it will be a pleasure to have you with us again. Atte

8/10 Good

ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff is lovely accommodation is comfortable
Hotel staff could not be nicer. Rooms are clean and confortable. Breakfast is generous and served in the room. Only drawback: hotel is in residential neighbor far from the Plaza de Armas
Response from Reservas R House Cusco on 22 Jun,2017
Dear Guest, we are pleased to rececive your comments, they show our compromise to give our guests an excellent service. Please, Cusco city and R House wait for you again. Best regards, Joseyn Gonzales

10/10 Excellent

Andrea, Miami, fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to plaza de armas
We had a great experience at this hotel. We were a group of 7 and were accommodated in a penthouse with 4 rooms and each one had a restroom in it. when we arrived, the apartment was very clean and everything was organized. The staff also brought us breakfast each morning and cleaned our apartment every day. The area was nice and quiet and we were only about a 15 minute walk from the city's main area which is the plaza de armas. The only thing that I would not recommend is the food from the delivery menus that were provided at the hotel. We ordered food from one restaurant one day and it was terrible. Then we gave a pizza restaurant a try that the menu was provided at the hotel and it was horrible as well. Overall, it was a wonderful experience at this hotel and would recommend to anyone. We felt very safe and comfortable at Hotel R House in cusco.
Response from Reservas RHouse Cusco on 28 Mar,2017
Good morning Andrea, Thank you very much for your comment we are pleased to know that I enjoy your stay, it was a pleasure to have you with us, we hope to see you again. Do not hesitate to contact us, we are here to serve you. Atte Joselyn Gonzales

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Stayed twice, they held our luggage while we went to Machu Picchu. Both times they gave us a heater. Both times they made us breakfast to go. They helped us get tours and taxis. Apartment was nice to have and that's where they brought us breakfast.
Response from Percy Lop on 28 Mar,2017
Good morning dear host We are glad to know that you enjoyed your stay, the whole RHouse team worked to make you feel at home, we hope to see you again. Do not hesitate to contact us. Atte Joselyn Gonzales Reservas RHouse Cuco

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to Market!
Needed to leave early for Machu Picchu tour and the hotel prepared a breakfast for us to take. If we needed smaller pillows they changed them. Very helpful staff. Helped us set up the tours. Nice clean Hotel with interesting set up. One large apartment can accommodate three different sets of rooms. One large family could stay and share and have a whole apartment to themselves. The hotel placed us in a room where no one else was staying so we had the whole apartment to ourselves. Breakfast was brought for us to have in our apartment. Would definitely stay again.
Response from Percy Lop on 20 Mar,2017
Thank you very much for your trust on R House Cusco. Our staff is prepared to give our guests the best service, to us that you at feel at home is our delight. We wait for you as soon as possible, do not hesitate to come to Cusco City and R House again. Best Regards Dayana Díaz Reservas R House

8/10 Good

pam, NY

Liked: Cleanliness, staff & service, property conditions & facilities
I would give it a 5 but...
All was wonderful except the mattress on the bed was horrible. Could not get a good night sleep.
Response from Reservas RHouse Cusco on 13 Mar,2017
Dear Guest, Thank you very much for giving me time for your comment, we have not had any inconveniences before in this specific point, but your comment will help us to improve it. Atte Joselyn Gonzales

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family establishment, very nice and friendly stuff, great breakfast
Response from Dayana Díaz on 1 Feb,2017
Thank you so much for such a nice comments. We hope having you again in our establishment and in our beloved City of Cusco.