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Reviews of MOAF Cusco Boutique Hotel

2.5 out of 5
MOAF Cusco Boutique Hotel
Santa Catalina Ancha, 366-D-1, Cusco, Cuzco

Reviews

9.6

Exceptional

Rating 10 - Excellent. 21 out of 23 reviews" "
Rating 8 - Good. 1 out of 23 reviews" "
Rating 6 - Okay. 0 out of 23 reviews" "
Rating 4 - Poor. 0 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location just a block away from the main plaza. Staff was so incredibly helpful - packing breakfasts if our tour left before 6:30am, storing our luggage during our trek, ordering a tax service for airport pickup and drop off, and more. Highly recommend!
Stayed 1 night in Jun 2023

2/10 Terrible

Ma Jetca

Disliked: Cleanliness, staff & service, property conditions & facilities
There was dirt on the bed, the receptionists do not speak English. They did not even have hair conditioner. The Netflix in the room wasn’t working I had to ask twice before somebody could come and try to fix it, and they still couldn’t make it work. Everything about this place is just sub par. For $10 more, you can stay in nice hotel with working equipments & furniture in San Blas.
Stayed 1 night in Jun 2023

10/10 Excellent

Gad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was lovely, from the front desk attendant, to the owners, Manuel and Liliana. They were always smiling, helpful, and offering to go out of their way to make our stay great. The space was quiet, clean, and tucked away from the main street, providing some quiet from all of the festivities happening just down the road.
Stayed 1 night in Jun 2023

10/10 Excellent

Brandon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The people were the best part of the stay. But that isn't to say the stay wasn't fabulous. Very thankful.
Response from MOAF on 11 Dec,2022
Thank you Brandon for share your experience.we hope to see you soon again!.

10/10 Excellent

frances

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was amazing. They always went above and beyond to help us feel at home. It is not a 5 star hotel, but the cleanliness and the treatment are 5 star
Stayed 2 nights in Oct 2022
Response from Sales on 26 Oct,2022
Thank you so much for leaving us a comment, we are glad to know that you have a good time on our facilities. We hope to see you again soon!.

10/10 Excellent

Rodrigo Edgardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Jun 2022
Response from Reservas on 12 Oct,2022
Muchas gracias por la puntuacón. Esperamos verle pronto nuevamente!.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jorge and the rest of the staff at MOAF were beyond helpful and always so friendly. The tour guides they connected us with were also friendly and went out of their way to make sure we had a great time. The location is perfect and within walking distance to the Plaza de Armas & numerous sites around the city. The room was clean and very quiet. I would definitely recommend this hotel to anyone looking to stay in the heart of Cusco.
Stayed 6 nights in Jul 2022
Response from Marketing on 21 Jul,2022
Thank you Jeffrey for share your experience with all the community. We are glad to know that you have a good time on our hotel and enjoy our facilities. All the staff is always ready to help anytime. We hope to see you again soon!.

10/10 Excellent

Ananth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building. Very friendly and helpful staff especially Trilce. Room was very clean.
Stayed 1 night in May 2022
Response from Reservas on 29 Jun,2022
Thank you Ananth for leaving us a comment. We are glad to know that you have a good time on our hotel. We hope to see you soon!.

10/10 Excellent

V'Netra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was magnificent! Staff is so super helpful and sweet! Rooms are gorgeous! I loved everything about MOAF!
Stayed 2 nights in Apr 2022
Response from Jorge Luis Correa on 25 Apr,2022
Thank you for leaving us a comment. We are glad to know that you have a good time on our hotel. We hope to see you soon again!.

10/10 Excellent

York, Centerville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint and the staff were amazing
Stayed 1 night in Dec 2021
Response from Reservas on 1 Jan,2022
Thank you so much for leave us a comment and share your experience. we hope to see you again!.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and close to everything restaurants and shopping center
Stayed 2 nights in Sep 2021
Response from Reservas on 6 Oct,2021
Thank you Michelle for give us a comment, we are happy to know that you liked our hotel and city. We hope see you soon!.

10/10 Excellent

Erika

Travelled with group
Liked: Property conditions & facilities, room comfort
10/10 for exceptional service!
MOAF was very close to the Plaza de Armas, which made it very easy to navigate to. The hotel is tucked away in a quiet alley, so we had some difficulty finding it the first night, but the hotel was truly lovely. My only advice would be to include directions in any reservation confirmation, especially for guests who are arriving at night. The staff at the hotel were all very accommodating. I had my passport stolen, and Jorge helped me to file the police report and print out all the documents I needed to go to the consulate and get a new one. Furthermore, our flight back to Lima was very early, and Jorge helped us arrange breakfast at 5:30am so that we had something to eat before we left. We were traveling as a group of four, so we reserved the Family Room. From the windows of the room, which is on the top floor, we had a fantastic panoramic view of the entire city of Cusco. If we ever return to Cusco, we will definitely stay here again!
Stayed 1 night in Aug 2021
Response from Jorge Luis Correa on 6 Oct,2021
Thank you Erika for let us know about your stay with us! it was a completely pleasure having yours like guests, we are happy to know that you enjoy our city and hotel, we add some indications and references by map on our welcome email. Hope we can see you again soon!.

10/10 Excellent

Yan, Texas, USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect. And the staff service is very good and helpful.
Stayed 2 nights in Jan 2020
Response from Recepcion on 1 Feb,2020
Thank you for leaving us a comment, we are very glad to know that you enjoy our hotel and services, all the staff is ready to help you anytime. We hope to see you again!.

10/10 Excellent

isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If i come back to visit, ill book it here again
Really helpful staff, If you have any questions they help you out. Our view was the top floor and the view is amazing. No elevators used so you have to use the stairs, we got used to using the stairs. Everything was great here.
Stayed 4 nights in Jan 2020
Response from Reservas on 19 Jan,2020
Thank you for leaving us a raiting, we are very glad to know that you can enjoy our hotel and services. The staff is always ready to help you anytime and make confortable your stay. We hope to see you again soon!.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff
We stayed at the top suite for two nights and did not regret our choice. It's a budget B&B place so don't expect hotel quality for bed sheets, toiletry items, and breakfast. The location is excellent, close to everything. Top suite offers a great valley view. Staff were so helpful and friendly. Communication was a breeze. They arranged taxi services for us and drivers were reliable. Hot water was provided in our room every night. Special thanks to Trillce!
Stayed 1 night in Dec 2019
Response from Marketing on 10 Jan,2020
Thank you for leaving us a comment, we are glad to know that you enjoy our hotel and have a good time on it, we always try to make a better ambient for you, so you can relax and spend time on the city and our staff is always ready to help you anytime. We hope to see you again soon!.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and unbeatable location
We stayed at the top suite for two nights and did not regret our choice. It's a budget B&B place so don't expect hotel quality for bed sheets, toiletry items, and breakfast. The location is excellent, close to everything. Top suite offers a great valley view. Staff were so helpful and friendly. Communication was a breeze. They arranged taxi services for us and drivers were reliable. Hot water was provided every night.
Stayed 1 night in Dec 2019
Response from Marketing on 10 Jan,2020
Thank you for leaving us a comment, we are glad to know that you enjoy our hotel and have a good time on it, we always try to make a better ambient for you, so you can relax and spend time on the city. We hope to see you again soon!.

10/10 Excellent

Milos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
you cannot do wrong here
Absolutely amazing
Stayed 2 nights in Nov 2019
Response from Reservas on 9 Nov,2019
Thank you so much for leaving a comment, we are glad to know that you enjoy our hotel and have a good time on it. We hope to see you soon again!.

10/10 Excellent

Kevin, Acworth, GA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the location of the Hotel, staff and their professionalism. They staff made every accommodation to help with providing a place to shower after had went mountain biking and checked out of the Hotel. Exceptional service! Would definitely return.
Stayed 2 nights in Oct 2019
Response from Recepción on 17 Oct,2019
Thank you dear Kevin for leaving us a comment, we are glad to know that you enjoyed our hotel and our services, we really hope to see you again soon!.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, Modern room, facilities and bathroom Comfortable beds Good wifi Fresh cooked eggs for breakfast Does not have “smart” tvs to change audio to English, however they did offer me netflicks access but didn’t spend much time in room to worry about. Would look to stay here again if returning to Cusco.
Stayed 3 nights in May 2019
Response from Marketing on 9 May,2019
Thank you for leave us a comment, we are glad to know that you can enjoy our facilities and have a good time on the hotel. We hope to see you again soon!.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

JAGN WON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
쿠스코에 강력 추천 숙소
아르마스 광장에서 가깝고 조용했습니다. 단지 찾기가 쉬운 위치는 아니지만 구글맵을 통해서 찾아가면 어려움이 없습니다. JW메리어트 바로 옆입니다. 호텔에 이야기하니 사람이 픽업을 보내주었습니다. 숙소는 기대보다 더 깨끗하고 아담하고 좋았습니다. 다시 간다면 꼭 이 호텔을 이용하고 싶습니다 특히 직원들의 친절은 인상 깊었습니다. 단 하나, 숙소가 조금 추웠습니다. 히터 작은 것을 주는데 부족한 느낌. 그것 말고는 완벽한 호텔입니다.
Stayed 1 night in Sep 2019
Response from Reservas on 9 Oct,2019
귀하의 경험을 공유해 주셔서 대단히 감사합니다. 저희 호텔과 서비스에 대해 즐거운 기억을 갖게되어 매우 기쁩니다.

10/10 Excellent

Carlos Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción
Excelente lugar, habitaciones agradables y limpias, desayuno rico y gran hospitalidad del personal
Stayed 3 nights in Jun 2019
Response from Jorge Luis Correa on 21 Jun,2019
Muchas gracias estimado Carlos por dejarnos su comentario, estamos contentos que haya disfrutado de su estancia en nuestro hotel y que se lleve buenas experiencias de nuestras ciudad. ¡Esperamos poder verlo pronto!.