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Reviews of Mayte Apartment

2.5 out of 5
Mayte Apartment
Av Tomasa Tito Condemayta 1423-F, Wanchaq, Cusco, Cusco

Reviews

9.0

Wonderful

Rating 10 - Excellent. 16 out of 28 reviews" "
Rating 8 - Good. 9 out of 28 reviews" "
Rating 6 - Okay. 2 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hamza

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Mayte Apartment on 26 Feb,2024
Estimada HamzaGracias por dedicar unos minutos de su valioso tiempo en compartir su experiencia con nosotros. Nuestro equipo se esfuerza cada día en hacer que cada huésped tenga una estancia memorable, por lo que nos alegra saber que, en general su experiencia ha sido satisfactoria y que el servicio prestado por parte de nuestro personal haya sido de su agrado. Gracias y esperamos darle la bienvenida nuevamente en una próxima estadía

8/10 Good

Venkata, Southlake

Travelled with family
Liked: Cleanliness
It's a decent hotel. We booked two rooms... one had AC and the other didn't.
Stayed 2 nights in Dec 2023
Response from Mayte Apartment on 8 Jan,2024
Dear VenkataMuchas gracias por compartir tu experiencia en nuestro hotel. Tenga la seguridad que saber de tus impresiones es muy importante para todo nuestro equipo. Nos da gusto saber que estuviste satisfecho en cuanto a las instalaciones. Sin duda es fundamental que se cumpla con los estándares de servicio para crear excelentes experiencias de viaje.Esperamos que nos puedas brindar una nueva oportunidad para servirte pronto

10/10 Excellent

Andrew

Liked: Cleanliness, room comfort
Excellent Cusco stay
It was an excellent stay It was unexpected surprise to have a two bedroom apartment but even better when it was is excellent condition The owner spoke perfect english and was very helpful The property was well located near a mall I would stay there again
Stayed 4 nights in Dec 2023
Response from Mayte Apartment on 8 Jan,2024
Dear AndrewGracias por dedicar unos minutos de su valioso tiempo en compartir su experiencia con nosotros. Nuestro equipo se esfuerza cada día en hacer que cada huésped tenga una estancia memorable, por lo que nos alegra saber que, en general su experiencia ha sido satisfactoria y que el servicio prestado por parte de nuestro personal haya sido de su agrado. Gracias y esperamos darle la bienvenida nuevamente en una próxima estadía.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Charged 15% credit card transactions. Laundry service we need to pay and they charge 10 soles per kg. Toilet roll and all other item not provided. They provided one time for free. It’s an apartment but 1 vessel at property. Too much noise even some one from other apartment use the bathroom.
Stayed 3 nights in Dec 2023
Response from Mayte Apartment on 4 Jan,2024
Dear Guest.Thank you very much for your valuable comments. We are glad to know that you have enjoyed our magnificent location and services.We also appreciate your constructive comments and offer our most sincere apologies for any inconveniences that may have arisen.It will be very pleasant to have another opportunity to serve you and demonstrate the true quality of our service.

10/10 Excellent

Gustavo

Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience
Stayed 5 nights in Nov 2023
Response from Mayte Apartment on 24 Nov,2023
Dear Gustavo.Muchas gracias por compartir tu experiencia en nuestro hotel. Tenga la seguridad que saber de tus impresiones es muy importante para todo nuestro equipo. Nos da gusto saber que estuviste satisfecho en cuanto a las instalaciones. Sin duda es fundamental que se cumpla con los estándares de servicio para crear excelentes experiencias de viaje.Esperamos que nos puedas brindar una nueva oportunidad para servirte pronto

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2023
Response from Mayte Apartment on 16 Jun,2023
Estimado Mike,Gracias por su puntuación acerca de su estancia con nosotros. nos alegra haber sido parte importante de su viaje.esperamos nos viste nuevamente.

10/10 Excellent

byungjoon

Stayed 3 nights in Mar 2023
Response from Mayte Apartment on 31 Mar,2023
Estimado Byungjoon Gracias por sus buenos comentarios, nos ayudan a seguir esforzándonos en brindarles un servicio de calidad y hacer de su estadía la mas placentera. Esperamos nos viste nuevamente con sus amigos y familiares.

10/10 Excellent

silvio

Travelled with group
Liked: Cleanliness, property conditions & facilities
10 out of 10. The administrator goes above and beyond to make your stay the happiest of experiences.
Response from Mayte Apartment on 6 Jan,2023
Dear SilvioWe are glad to have been an important part of his visit to Cusco.We are pleased to have attended you at all times, also that you enjoy our cozy and warm environments. We hope you will visit us again with your friends and family.

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the independence. Difficulty for taxi drivers and tours to find address
Stayed 4 nights in Nov 2022
Response from Mayte Apartment on 25 Nov,2022
Dear Kathryn.It was a pleasure to receive you in our Apart-hotel. Above all, knowing that your stay was satisfactory, enjoying the independence of the apartments, the wide spaces, kitchen and equipped rooms.We hope you visit us again with your friends and family.

8/10 Good

Alejandro

Stayed 1 night in Sep 2022
Response from Mayte Apartment on 2 Jan,2023
Estimado AlejandroGracias por su puntuación. Esperamos nos visite nuevamente.

8/10 Good

Kenia

Liked: Cleanliness, property conditions & facilities
Stayed 12 nights in Jul 2022
Response from Mayte Apartment on 25 Nov,2022
Estimada KeniaGracias por su puntuación. Esperamos nos visite nuevamente!

10/10 Excellent

Jorge

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
I’ve been staying here 3 times, I like it, the lady in charge is friendly and will tell you how to get to places and the prices as well, great information about tours.
Stayed 8 nights in Jun 2022
Response from Mayte Apartment on 14 Jun,2022
Dear Javier, It is a pleasure to receive you in each stay. We are glad to know that you enjoy the comfortable and cozy apartment and the kindness of the attention. See you soon!

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Two times I stayed here and both times had a great experience. The owner will give you great information about the zone even the taxi fares so the taxi drivers wont take advantage. If I go to Cusco again, I will definitely stay here. If you want tours, the owner will arrange them for you.
Stayed 7 nights in Aug 2021
Response from Mayte Apartment on 31 Aug,2021
Dear Jorge It has been a pleasure to receive you again in our apartments, enjoying the comforts and personalized assistance at all times. We hope to come back soon!

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, room comfort
Comfortable and reasonable stay
Very reasonable cost , decent location , very helpful and responsive management. Would recommend.
Stayed 4 nights in Jun 2021
Response from Mayte Apartment on 23 Jul,2021
Dear Glenn Thank you for your rating and comments about your stay at Mayte Apartment. We are pleased to know that you enjoyed the facilities and comfort of our apartments. we hope you will visit us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was great for the Price and spacious. It was nice they stored our luggage for us and were easy to contact during our través.
Stayed 1 night in Dec 2019
Response from Mayte Apartment on 8 Jan,2020
Dear guest, Thank you for taking a few minutes to rate your stay with us, we are pleased to know that you had a good time in our spacious and modern apartments. the kindness of our staff to make your stay the most pleasant. we hope you visit us again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extra cost
Lady charged us 50 dollars for extra two hours stay as our flight was delayed.
Stayed 3 nights in Dec 2019
Response from Mayte Apartment on 6 Jan,2020
Dear guest Thank you for taking a few minutes to rate your stay with us. We are glad to hear that you enjoyed your stay in our apartments. The late check out has a cost of half the daily rate. We hope to return soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in May 2019
Response from eb on 18 Jun,2019
Dear guest, Thank you very much for taking time to rate your experience in our facilities. Come back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from eb on 7 May,2019
Dear guest, Thank you for rating us! Come back soon!

10/10 Excellent

Jorge, Los angeles, ca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place, excellent service. The lady in charge will answer any question you have and will make you feel comfortable.
Stayed 3 nights in Apr 2019
Response from eb on 7 May,2019
Dear guest, Thank you for taking time to give us feedback about your stay. We are glad you enjoyed our facilities, and our friendly staff's hospitality. Come back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
The owners manage it professionally. We had a great time. The location was very nice and very secure.
Stayed 2 nights in Mar 2019
Response from eb on 2 Apr,2019
Dear guest, Thank you for taking time to give us feedback about your stay. We are glad you enjoyed our location, security, service provided and that you had a great time. Come back soon!

10/10 Excellent

Angelika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, modern and the hosts were very helpful
Stayed 3 nights in Jan 2019
Response from eb on 17 Jan,2019
Dear guest, Thank you for taking time to give us feedback about your stay. We are glad you enjoyed our spacious and modern apartments and our staff's hospitality. Come back soon!

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Our first stay was fine. When we returned for our second stay, although we reserved and paid for a 3 bedroom, Francisca put us in a 2 bedroom that was barely finished. She said the 3 bedroom was taken by someone who was staying longer. It lacked many amenities (no kitchen table, not enough dishes and silverware) and was dirty. I asked for her to come clean it and she did, but implied the construction dirt was from us in the 20 minutes since we checked in! Even the walls were covered in white dust. I asked for a dishtowel to wash the dishes (there was no cleaner, dish towels, dish drainer, etc) and she said we needed to buy that. When I questioned it, she did supply a towel, soap and dish cloth. We had only 5 bath towels, no washcloths or hand towels. We were allowed to use the upstairs lines to dry our clothes and they held our luggage until our late afternoon flight. Overall it was a good place to stay, but be sure to get what you pay for.
Stayed 2 nights in Dec 2018
Response from eb on 17 Jan,2019
Dear guest, Thank you for taking time to give us your opinion about your stay. We are glad overall it was a good place for you to stay. We are sorry of some misunderstandings ocurred. We are always working to improve our service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Gated building with elevator was nice. Dogs barking on streets outside were very loud at night. Check in was great, Francisca was helpful and kept our luggage while we were on trek.
Stayed 1 night in Dec 2018
Response from eb on 17 Jan,2019
Dear guest, Thank you for taking tome to give us feedback about your stay. We are glad you enjoyed our building with elavator, our free luggage storage service, and our staff's hospitality. We are sorry for the noise some dogs made that night

10/10 Excellent

Nathalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Les recomiendo mucho, está bien grande el departamento y la Sra que nos recibió fue muy amable
Response from Mayte Apartment on 13 Nov,2023
Estimada NathalieLe damos las gracias por haberse tomado el tiempo de calificar su experiencia y compartir sus comentarios, nos da mucho gusto saber que todo fue de su agrado, ¡esperamos vuelva pronto!

10/10 Excellent

Magaly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
La atención fue excelente
Stayed 5 nights in Mar 2022
Response from Mayte Apartment on 23 Mar,2022
Hola Magaly, Gracias por sus buenos comentarios, nos alegra disfrutará de la comodidad y modernidad de nuestros departamentos. Esperamos vuelva pronto!

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, room comfort
Un lugar tranquilo para descansar
Lugar tranquilo, fácil accesibilidad (con ascensor), gran vista, muy cómodo el lugar.
Stayed 6 nights in Aug 2021
Response from Mayte Apartment on 8 Sept,2021
Estimado Joel, Gracias por su comentarios, nos es grato saber que disfrutó su estadia con nosotros. Esperamos nos visite nuevamente

10/10 Excellent

KYOUNG AH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 편안한 숙소
깨끗한 편이었고 주방시설도 잘 갖추어져 있었으며 주변지역도 괜찮은것 같다. 아르마스 광장에서 조금 멀지만 우리는 이미 아르마스 광장 주변을 돌아보았기때문에 문제될것이 없었다. 호스트는 친절했으며 우리는 이 곳에서 며칠동안 충분한 휴식을 취할 수 있었다.
Stayed 5 nights in Mar 2019
Response from eb on 3 Apr,2019
Dear guest, Thank you for taking time to give us feedback about your stay. We are glad you enjoyed our clean and well equipped facilities, location, our friendly staff and that you were able to have a good rest. Come back soon!

6/10 Okay

ROCIO LID

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Puede mejorar
El departamento tiene las dimensiones según lo ofrecido. Las areas del baño y sala de star no habían sido limpiadas después de su último huésped. Una fina capa de polvo sobre los muebles y restos de snacks bajo los sillones. Un peine usado en el baño. Por lo demás fueron amables y nos proporcionaron los utencilios de cocina solicitados.
Stayed 5 nights in Oct 2018
Response from eb on 9 Nov,2018
Estimada huésped, Gracias por tomar tiempo en calificar su estadía. Nos alegra que haya disfrutado de nuestra amabilidad y servicio. Gracias por sus sugerencias. Estamos trabajando en mejoras.