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Reviews

4.5 / 5Excellent
626 reviews

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  • Standard Room

    Room Amenities

    • Sleeps 4
    • 1 Queen Bed
    More details
  • Standard Room

    Room Amenities

    • Sleeps 2
    • 2 Single Beds
    More details

About this area

Located in Cusco's Cusco Historic Center neighbourhood, Novotel Cusco is in the city centre and near the airport. Notable landmarks in the area include Plaza de Armas and Cusco Cathedral. Planetarium Cusco and Cochahuasi Animal Sanctuary are also worth visiting. Our guests appreciate the hotel's location for the sightseeing.

Getting around

  • Cusco Wanchaq Station - 14 min walk
  • Cusco (CUZ-Alejandro Velasco Astete Intl.) - 16 min drive

Restaurants

  • Where to eat
  • La Cave – Serves breakfast, lunch and dinner.

About this property

Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/café. WiFi in public areas is free. Other amenities include a 24-hour business centre, coffee/tea in a common area and 24-hour room service. All 99 rooms offer free WiFi, 24-hour room service and LCD TVs with cable channels. Other amenities available to guests include minibars, hairdryers and safes.

Policies

Check-in

Check-in between 11:00 AM - 6 PM
Late check-in subject to availability
Minimum check-in age - 16

Special check-in instructions

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before 9:00 AM
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

Payment types at the property

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (18%) is charged at check-out to citizens of Peru regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. Foreigners who present a valid passport and Andean Migration Card (Tarjeta Andina de Migración) at check-in are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: PEN 35.75 for adults and PEN 35.75 for children (approximately)
  • Airport shuttle fee: PEN 50 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. No pets or service animals are allowed at this property.

Property is also known as

  • Novotel Cusco Hotel
  • Novotel Cusco
  • Accor Cusco
  • Novotel Cusco Hotel Cusco
  • Cusco Novotel
  • Novotel Cusco Hotel
  • Novotel Cusco Cusco
  • Novotel Cusco Hotel Cusco

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 4:30 AM–9:30 AM: PEN 35.75 for adults and PEN 35.75 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Free cots/infant beds
  • Heating

Bathroom

  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Nearby things to do

Where to eat

  • La Cave – Serves breakfast, lunch and dinner.
4.5

Excellent

5 - Excellent
375
4 - Good
206
3 - Okay
32
2 - Mediocre
8
1 - Poor
5
4.7
Cleanliness
4.6
Service and Staff
4.3
Amenities
4.5
Property condition

5/5 Excellent

Stayed 3 nights in Nov 2019

5/5 Excellent

We loved the location of the hotel, as well as the friendliest staff who were always attending to our needs in the nicest way.

Stayed 2 nights in Oct 2019

4/5 Good

Stayed 5 nights in Oct 2019

5/5 Excellent

Great location, great design and loved the courtyard.

Stayed 2 nights in Sep 2019

5/5 Excellent

Excellent location. Property was beautiful and very clean. Staff was always helpful and friendly. The hotel bar was the only set-back. If you would like to have a drink at the end of the day, it was difficult to find a bartender. Not a huge deal since there were many bars and restaurants within walking distance to the hotel.

Stayed 6 nights in Sep 2019

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