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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Overview of Novotel Cusco

Photo gallery

Featured image
Terrace/patio
Terrace/patio
LCD TV
Minibar, in-room safe, desk, iron/ironing board
VIP Access
UNESCO Sustainable Property

Novotel Cusco

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationUNSAAC Yale International Center2 min walk
    Popular LocationMuseum of Religious Art2 min walk
    Popular LocationSanta Catalina Convent3 min walk
    AirportCusco (CUZ-Alejandro Velasco Astete Intl.)14 min drive

About this area

Cusco

Located in Cusco's Cusco Historic Center neighbourhood, Novotel Cusco is in the city centre and near the airport. Cusco Cathedral and Twelve Angled Stone are local landmarks, and some of the area's attractions include Planetarium Cusco and Cochahuasi Animal Sanctuary.
Popular Location

What's nearby

  • Hatunrumiyoc - 1 min walk
  • UNSAAC Yale International Center - 2 min walk
  • Museum of Religious Art - 2 min walk
  • Twelve Angled Stone - 2 min walk
  • Santa Catalina Convent - 3 min walk

Getting around

  • Cusco Wanchaq Station - 14 min walk
  • Cusco (CUZ-Alejandro Velasco Astete Intl.) - 13 min drive

Restaurants

  • Where to eat
  • La Cave – Serves breakfast, lunch and dinner.

About this property

Novotel Cusco

Historic Cusco hotel in Cusco Historic Center, walk to Plaza de Armas
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/café. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business centre and coffee/tea in a common area. All 99 rooms offer free WiFi, 24-hour room service and LCD TVs with cable channels. Other amenities available to guests include minibars, hairdryers and safes.
Novotel Cusco offers 99 forms of accommodation with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

This Cusco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 4:30 AM–9:30 AM: PEN 35.75 for adults and PEN 35.75 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds
  • Heating

Bathroom

  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

See similar properties

Policies

Check-in

Check-in from 11:00 AM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 16

Check-out

Check-out before 9:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

This property is closed from 1 April 2020 to 30 November 2020 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (18%) may be charged upon checkout to residents of Peru regardless of length of stay, and non-residents staying in the country for 60 consecutive days or more. Travellers who present a valid passport and Andean Migration Card (Tarjeta Andina de Migración) at check-in are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: PEN 35.75 for adults and PEN 35.75 for children (approximately)
  • Airport shuttle fee: PEN 50 per person (one way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Cusco Novotel
Novotel Cusco
Novotel Hotel Cusco
Accor Cusco
Novotel Cusco Hotel Cusco
Novotel Cusco Hotel
Novotel Cusco Hotel
Novotel Cusco Cusco
Novotel Cusco Hotel Cusco

Frequently asked questions

Can I cancel my reservation for free at Novotel Cusco and receive a full refund?
Yes, Novotel Cusco offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Cusco cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Novotel Cusco?
As of 21 Apr,2021, prices found for a 1-night stay for 2 adults at Novotel Cusco on 5 May,2021 start from SG$78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Novotel Cusco pet-friendly?
No, pets are not allowed at this property.
How much is parking at Novotel Cusco?
Novotel Cusco doesn't offer parking.
What time is check-in at Novotel Cusco?
Check-in is from 11:00 AM - anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Novotel Cusco?
Checkout is at 9:00 AM. Late checkout is available for a fee (amount may vary, subject to availability).
Does Novotel Cusco provide a shuttle to the airport?
Yes, there's an airport shuttle that runs (available on request). A fee of PEN 50 per person applies.
Where is Novotel Cusco located?
Located in Cusco Historic Center, this historic hotel is within a 5-minute walk of Hatunrumiyoc, Plaza de Armas, and Cusco Cathedral. San Pedro Market is 0.6 mi (1 km) away. Cusco Wanchaq Station is 14 minutes by foot and San Pedro Station is 14 minutes.

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 433 out of 722 reviews
5 - Excellent 60%
Rating 4 - Good. 234 out of 722 reviews
4 - Good 32%
Rating 3 - Okay. 36 out of 722 reviews
3 - Okay 5%
Rating 2 - Poor. 12 out of 722 reviews
2 - Poor 2%
Rating 1 - Terrible. 7 out of 722 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a mix modern and old construction that’s why love it
Stayed 3 nights in Mar 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Cusco hotel
The property is absolutely stunning, especially for the price. The staff was super helpful and the location is perfect for those touring Cusco.
Stayed 2 nights in Jan 2021

1/5 Terrible

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I traveled to Peru with my husband and 3 grown children. The hotel is in perfect location, walking distance to everything...BUT...the staff do not like Americans!!! In fact they made it very obvious. They do not clean rooms which is understandable during COVID, but we had to ask several times/day for clean towels. The restaurant staff were absolutely nasty to us. Every item we asked for during "included breakfast" was not available, while other tables those occupied by locals received it. They openly laughed about us and ignored our tables, when I asked for a manager, I was told in Spanish, this is not the "sucio Estados Unidos", if you want a manager go there.
Stayed 5 nights in Dec 2020

5/5 Excellent

Stayed 2 nights in Dec 2020

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