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Reviews of Polo Cusco Suites

3.5 out of 5
Polo Cusco Suites
Avenida Alameda Pachacuteq 404, Av. San Martin, Cusco, Cusco

Reviews

8.4

Very good

Rating 10 - Excellent. 278 out of 626 reviews" "
Rating 8 - Good. 231 out of 626 reviews" "
Rating 6 - Okay. 71 out of 626 reviews" "
Rating 4 - Poor. 26 out of 626 reviews" "
Rating 2 - Terrible. 20 out of 626 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness
Easy to grab a Uber or taxi within 3 minutes. I thought the train track had charm- it did not bother us and stopped early enough in the evenings. Breakfasts is abundance. Staff aims to please and accommodate. Drink the complimentary coca leaves to relief headaches and other symptoms of altitude. Works wonders. The area is noisy as expected, but we did not venture out. We did not walk to the square- due to altitude- Cleanliness could be improved, minimal towels left and were “old”. But, overall, we liked our stay there- we are seniors.
Stayed 2 nights in Apr 2024

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. The hotel staff were friendly. Breakfast was good. Just note there is no AC. This was not an issue for us since it was cold during the time we went and the room was cool enough. They also kept our luggage for 1-2 hrs after our checkout, since we were not getting back in time from a morning tour.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nora Wilda Laboy, Kissimmee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 4 nights in Apr 2024

10/10 Excellent

Yadira

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
El personal es muy amable y respetuoso. El hotel está a minutos caminando de restaurantes, lugares de interés de Cusco y del centro del Cusco histórico. Es cerca de la estación del tren y el restaurante en la azotea del hotel es espectacular. Sin embargo tuvimos una mala experiencia con un mal olor particular que fue reportado en varias ocasiones y no lo corrigieron a pesar de indicar que se ocuparían del mismo. Por lo demás muy bueno.
Stayed 1 night in Feb 2024

10/10 Excellent

Jinhson Homero

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was neat and clean
Stayed 4 nights in Dec 2023

8/10 Good

Adimarys

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien👌
Stayed 3 nights in Feb 2024

10/10 Excellent

IBRAHIM

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Isabel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel very convenient walk or taxi to shopping areas
Stayed 4 nights in Jan 2024

10/10 Excellent

Jose F Nieves

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca de la cuiudad facil para caminar
Stayed 3 nights in Dec 2023

10/10 Excellent

Flordeliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean. All the staff are so helpful. The breakfast is really good.
Stayed 4 nights in Dec 2023

6/10 Okay

Rosa, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Zenaida

Staff was great!!
Stayed 5 nights in Sep 2023

10/10 Excellent

Junior

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place in a beautiful city of Cusco. Hotel very clean, room very spacious. Breakfast is good. I went there 8/12/23 - 8/15/23
Stayed 3 nights in Aug 2023

10/10 Excellent

Zhaodong

Stayed 1 night in Aug 2023

10/10 Excellent

Carter

Liked: Staff & service, property conditions & facilities
This is a lovely place to stay! The staff are very friendly and helpful and the rooms are incredibly clean, with an amazing view of the city! The hotel seems quite family oriented with mainly other Peruvians staying, and so if you’re a tourist looking to meet people or if your Spanish is not proficient, this may not be the best hotel choice for you. It’s about a 20 minute walk from Plaza de Armas with more restaurants/tourist areas, but I didn’t mind at all and had no problem walking home in the evening as a solo young woman. I recommend this hotel!
Stayed 8 nights in Aug 2023

10/10 Excellent

clint

Stayed 1 night in Aug 2023

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
The rooftop restaurant had a nice view.
Stayed 6 nights in Jul 2023

6/10 Okay

Ericka

Liked: Staff & service
Stayed 3 nights in Jun 2023

10/10 Excellent

Kayo

Liked: Cleanliness, staff & service, property conditions & facilities
There was a heater. But it didn’t work.
Stayed 3 nights in Jun 2023

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great. Perfect location to everything. The staff was incredibly friendly and helpful. The pool and gym were super clean ans well kept. The restaurants had great and delicious food and the drinks were amazing.
Stayed 3 nights in May 2023

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
El lugar es lindo los cuartos cómodos y siempre limpios el rest muy buena la comida. Pero una vez cierra no hay más opciones no hay máquinas de refresco o de snacks
Stayed 8 nights in May 2023

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
I stays here for one night on my last day in Cusco. Great and friendly staff, clean rooms, short walk to food & shopping options.

6/10 Okay

Carlos, Kissimmee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the convenience to shops and places to see.
Stayed 5 nights in Jan 2023

8/10 Good

Diana

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad
My stay was good but what ruined it at the end is my coupled neighbor arguing and physically hitting each other throughout the night. Nothing was done about it. I had to call front desk twice and they were still arguing, pounding on doors, and just making a lot of noise. I didn't sleep on my last night there...ruined my vacation.
Stayed 3 nights in Nov 2022
Response from ÁREA DE RESERVAS, HOTELES POLO. on 13 Dec,2022
Dear Diana, thank you for noting your wonderful experience with us, regarding the incidents caused by other guests, we are sorry and we understand your discomfort.

8/10 Good

Jimmy

Liked: Cleanliness, staff & service
Nice hotel but very noisy
Nice hotel and nice view but very very noisy, like honking in the main street below day and night ... Nice views and nice restaurant on top. Note that check out is strict at 10am!!
Stayed 3 nights in Nov 2022
Response from ÁREA DE RESERVAS, HOTELES POLO. on 13 Dec,2022
Prezado Jimmy, agradecemos seu comentário, estamos muito satisfeitos por você ter tido uma boa experiência em nosso hotel. Felicidades

6/10 Okay

sacha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok hotel and amenities, asked for an extra bed before I got there, ended up with a crib. When we asked for a bed they said ok but wanted to charge an extra nightly fee. We went without the extra bed and they still Charged extra to have another person in the room. Slightly disappointed as this could have been communicated in the conversation before I got there but was lost in translation.
Stayed 4 nights in Nov 2022

4/10 Poor

Alexander

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Polo Cusco Suites was fine overall, but there were several things that they messed up to the point that it seemed like a pattern: 1. I got stuck in the Men's room in the cafe at breakfast because there was no door handle on the inside. There was no sign warning that the door was broken and it took probably 10 minutes to get assistance getting out. 2. My room got cleaned on the second day despite putting the "do not disturb" sign on my door. This feels like an invasion of my privacy. 3. They lacked any sort of heat/spice/hot sauce in their free breakfast offering.
Stayed 3 nights in Nov 2022
Response from ÁREA DE RESERVAS, HOTELES POLO. on 24 Nov,2022
Good afternoon Dear, we are sorry for the bad time that happened, we apologize for the inconvenience. We will take your comment into account in order to improve.

8/10 Good

Patricia Zaide

Liked: Cleanliness, staff & service, amenities
This property was ok. I wasn’t completely disappointed. The staff was polite. I did expect my room to be in better conditions. I feel like I could’ve had more for what I paid for. It was a bit of a walk to everything around town. I would probably opt into another property if I were to return. The water pressure in the shower was really good but the shower curtains sucked. Water went everywhere. The sink leaked. I had to use extra towels to absorb the water and they unfortunately were not replaced when room service came each day. I’m not sure of the cleaning schedule but it seemed to be all over the place. Considering the time difference from my place of travel I didn’t really feel comfortable taking a nap since the feeling of not getting my room cleaned was there. The food at the restaurant was good. The breakfast was odd but I’m assuming it’s because of the culture. Other than that no complaints.
Stayed 9 nights in Nov 2022
Response from ÁREA DE RESERVAS, HOTELES POLO. on 16 Nov,2022
We are sorry for the inconvenience Ms. Patricia had, your comment will help us reinforce these points.Best regards.

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t get my VIP discount. They did let me stay late but didn’t communicate to the next staff member so it was awkward when they wanted to charge me. Dining experience was nice but food isn’t that great. Tub and shower were nice, laundry service was convient. Bed and pillows are hard. A fan would have been nice.
Stayed 1 night in Nov 2022
Response from ÁREA DE RESERVAS, HOTELES POLO. on 14 Nov,2022
Thank you very much for your comments, it is of great help to reinforce these points, thank you for your stay.

6/10 Okay

Avion

Overall decent place, just don’t get room 11A because at night if there’s a party scheduled and you’re on a 3AM wake up for a flight or excursion you’re not sleeping. There’s not much they can do until 1030-11pm because that’s when the rooftop restaurant closes. You might as well go to the party.
Stayed 2 nights in Nov 2022
Response from ÁREA DE RESERVAS, HOTELES POLO. on 11 Nov,2022
Thank you for staying with us, your comments are important to us.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and property is clean . Price is good and is very close to touristic areas .
Stayed 5 nights in Oct 2022

4/10 Poor

Louis

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Third of our Cusco stay (last of it): We were provided 902 again due to late check in which has no heater, no hair dryer, no fridge, 2 hangers and toilet doesn’t flush well. This time we got all the things requested including a pail to flush toilet. Overall, friendly staff but lack of English speaking staff.
Stayed 1 night in Oct 2022
Response from ÁREA DE RESERVAS, HOTELES POLO. on 16 Oct,2022
Lamentamos lo sucedido, agradecemos su opinion

4/10 Poor

Louis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Second of our trip to Cusco: We were assigned to room 902 which has no heater in a cold room, no hair dryer, no hand towels, no fridge for our food and toilet doesn’t flush well. After check in, we requested a few things to our room at the reception including bagged breakfast for next day due to early tour. None of the things we got per our request. We finally got a room change to 703 on the next day. It might sound like a petty complaint but it is a legitimate VIP hotel access that never happened on this second round. Overall, the rest of stay was great other than the fist day hiccups.
Stayed 3 nights in Oct 2022
Response from ÁREA DE RESERVAS, HOTELES POLO. on 16 Oct,2022
Agradecemos su opinion , tomaremos en cuenta sus opiniones

10/10 Excellent

Gia

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel
Stayed 1 night in Oct 2022
Response from ÁREA DE RESERVAS, HOTELES POLO. on 14 Oct,2022
AGRADECEMOS SU PREFERENCIA

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
first of 3 trip: We were in a very nice suite 603 for our stay. Service was great and very good buffet breakfast. Well done!!!
Stayed 3 nights in Oct 2022
Response from ÁREA DE RESERVAS, HOTELES POLO. on 16 Oct,2022
Agradecemos su preferencia

10/10 Excellent

Gia

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

Erick, Tlalpan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, Buena limpieza y atención
Stayed 6 nights in Oct 2022
Response from ÁREA DE RESERVAS, HOTELES POLO. on 13 Oct,2022
AGRADECEMOS SU PREFERENCIA

10/10 Excellent

Phillip

Stayed 3 nights in Sep 2022

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
It was horrible from the begining we had to wait for our room for 45 min. Then the towels where old and torn. Then anothe day there was no water at all in the middle of my showe and my family member. The tv was too small. Not enough hangers only 2 and the safe needed a key which they didnt give us we had to call for it and for extra towels and pillows. The restaurant was good the service and food. But class customer service and better attention and newer things was a complete miss.
Stayed 4 nights in Sep 2022
Response from ÁREA DE RESERVAS, HOTELES POLO. on 6 Oct,2022
Lamentamos lo sucedido , agradecemos sus opiniones que nos ayudan a mejor

2/10 Terrible

Connor

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It looks great on the outside. The rooms furniture was outdated and had water damage. We had room service and the steak was grey, and smelled spoiled. I tried a bite and ate two chicken wings. The next day I discovered I had food poisoning from the food. Very disappointed. Also I booked the room for the tub. After seeing the condition of furniture and how the room looked, we decided the tub wouldn't be good to use.
Stayed 2 nights in Sep 2022
Response from ÁREA DE RESERVAS, HOTELES POLO. on 6 Oct,2022
LAMENTAMOS LO SUCEDIDO, agradecemos su opinion que nos ayuda a seguir mejorando

6/10 Okay

Isabel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Cleanliness could be better Good staff Close to souvenir stores
Stayed 2 nights in Jul 2022
Response from ÁREA DE RESERVAS, HOTELES POLO. on 8 Sept,2022
We appreciate your recommendation, which helps us to continue improving, best regards.

6/10 Okay

Abarna

Disliked: Amenities, property conditions & facilities
Stayed 8 nights in May 2022

6/10 Okay

Shannon

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The hotel and staff where ok. Not bad not great. The bed was ok. The pillows were literally the worst pillows in the world. We woke up every morning with soar necks and headaches.
Stayed 4 nights in May 2022

10/10 Excellent

Zhengran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and Breakfast. Highly recommended
Stayed 1 night in May 2022

10/10 Excellent

Zhengran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel location with many choices of local eats nearby. Complimentary Breakfast was amazing. View from my room was also splendid.
Stayed 1 night in May 2022

4/10 Poor

Josef

Liked: Cleanliness, staff & service
I was not offered any upgrade And on top I was ask to pay extra fees that did not covered Expedia.
Stayed 8 nights in May 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022

2/10 Terrible

Darya

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I needed help getting money and the front desk, that spoke no English told me to walk 9 blocks in the middle of the night. This is outrageous!!!! I’m a single woman traveling alone, when I asked to speak to the manager he was unable to reach her. They were I accommodating to my needs, I do not recommend this hotel to any American.
Stayed 2 nights in May 2022

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. Staff was friendly and I felt very welcome.
Stayed 8 nights in Apr 2022
Response from ÁREA DE RESERVAS, HOTELES POLO. on 11 May,2022
Thank you for choosing us Dear Mr(s) Bryan, On behalf of our Hotel. We appreciate your comments that will help us improve every day and continue to provide a good service. Have a nice day. Sincerely Polo Hotels