- Disliked: Staff & service, amenities, property conditions & facilities
We arrived this address at 10 pm during heavy raining, we cannot find any sign with this Hotel name, Door was closed, and show a business sign is " ANKA Restaurant". Our Canadian cell no signal at Cusco, Peru. we stand on heavy rain got whole body wet trough. finally I local people pass there help us made a phone call, a hotel staff open door.. After check in , we enter a sign to us room. There is fully fill a new painting's formaldehyde vapor in room, and this room without windows. no people can live in this surroundings. We ask change a room, their manager coming, at first moment he told us it is nothing wrong this vapor smell. I told him I am a engineer I know what is smell come from and show him the new painting on washroom door and frame. After that he told us no room available for us change, They only can do the return our paid booking fee, let us go for find other hotels. Everybody think about it was 11 pm on heavy raining, we are no available cell phone, not speck local Spanish, plus if you knock a hotel which room price I will get. My wife and me we keep require help, finally they call another hotel and book a Taxi send us to new hotel, We got refund from this hotel and add $ 5 USD live in another hotel it was 12 middle night. This hotel check out time is 10 AM, it not show on booking information.