Attention Westerners: this hotel is an equiv 2 star by Western Standards. It is a 4 star by Chinese/Eastern standards - to whom it is marketed.
Some examples:
- the internet is abismal. You can’t even stream a WhatsApp call or browse instagram.
- large patch of black mold (20”x20”) in my bedroom. Walls were in dire need of paint.
- the decor, food and amenities are geared toward eastern cultures (mostly Chinese).
- Not only did they not know what “Expedia VIP” was upon arrival, they downgraded my room to a less-nice room. They did change me rooms once I requested the next day… but that room had broken AC despite countless (5 ) attempts by the “engineer” to fix it.
- I spent no less than 6 hours waiting for them to fix things, like the safe, the air conditioning, the shower, waiting for laundry delivery, etc. Mixed results.
- the staff speaks some but little English. Be prepared to use a translation app.
- the facilities are not as nice as the photos. The lobby is missing half the furnishings, the mini fridges don’t cool, the towels are tired.
- no place to buy snacks, water etc. on site or even next door.
- the windows are etched and covered in tint causing your view to be hazy at best - unlike the photos.
- feels like it was built in 1995 and hasn’t been remodeled.
On the bright side, the staff is very kind and attentive… but, for a 4 star hotel I expect a hassle-free stay, and shouldn’t spend my precious time accommodating their facilities issues.