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"Nick and others who worked the front desk were very friendly and helpful. The hotel was very clean and well-maintained. The only negative was not the hotel's staff, but the contracted airport shuttle driver was very rude, he complained about too many suitcases and made a comment "this is a lot of money.", I did not understand the comment at the time but later figured out he was talking about his tip. He put one couple out at gate B who needed gate A. He roughly tossed our suitcases out of the van and then sneered at ten dollar tip like it was not enough. He was also aggressive driving, tailgating, and honking at a car in front of him. 4/3/2026"

"Only one elevator out of 4 worked.. the man working behind the bar was very rude… overall stay was decent "

"The room was perfect size. Very comfy and simple "

"I didn’t stay here yet. I changed the date 3 times and Expedia kept changing even after I checked the date 3 times. "

"One of the most attentive staff I Have experienced "

"The staff were friendly and the room was nice with a great view. The buffet was mediocre. The location was pretty good. "

"I enjoyed my stay at Tru by Hilton. The free breakfast was really good and the hotel was close to the airport and not too far from activities "

"Check in was ridiculous, staff were not overly friendly or helpful. We were there on an extremely busy weekend and we were not impressed with the staff. Our bathroom blow dryer didn't work, the room air conditioner didn't get cold, and the floors were gross. We did enjoy the water park, but spending over $1,000 a night, we were disappointed. "

"The A/C didn’t work the night of our stay but other than that it was a clean, friendly place "