Hi Jonathan, Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet expectations. Addressing your concerns, we are currently investigating the issues with the water pressure and the bathroom conditions, including the door that didn’t close properly. We understand how important these details are to your overall experience. Regarding the balcony, we apologize for any misunderstanding caused by our photos. We strive for clarity in how we present our accommodations and will review our listings to ensure they accurately reflect our offerings. Your comfort and satisfaction are paramount to us, and we're committed to improving our accommodations. Thank you again for bringing these matters to our attention. We hope to have the opportunity to better serve you in the future. Sincerely, Team Kasa

Hi Tara,We are absolutely delighted to hear that you had a great time during your stay at Kasa Highland Park, Dallas. Your positive feedback means a lot to us and serves as a great source of motivation for our team. We look forward to welcoming you back soon for another wonderful experience!Best regards,Team Kasa

Hi Eliane,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Greg,We are thrilled to hear that you had a wonderful 3-night stay at Kasa Highland Park Dallas and that you found the area convenient for shopping and dining. It's fantastic to know that both of your Kasa experiences, including the one in Minneapolis, were consistently good. Your recommendation means a lot to us, and we are delighted that you would suggest Kasa for short-term stays. We look forward to welcoming you back soon for another memorable experience. Best regards,Team Kasa

Hi Kristin,Thank you for choosing Kasa Highland Park Dallas for your recent stay and for taking the time to share your feedback with us. We're thrilled to hear that our location provided easy access to the SMU campus and that you found plenty of quick food options within walking distance. We understand the importance of convenience during a trip, and we strive to offer our guests a hassle-free experience. It's wonderful to know that you had a comfortable stay and enjoyed the nearby amenities. We appreciate your kind words and look forward to welcoming you back on your future travels!Best regards,Team Kasa

Hi Greg,We're thrilled to hear that you had a nice stay at Kasa Highland Park Dallas! It's wonderful to know that you enjoyed your time with us. Thank you so much for taking the time to share your positive review. We truly appreciate it and can't wait to welcome you back for another amazing stay!Best regards,Team Kasa

Hi Linda,Thank you for choosing Kasa Highland Park Dallas for your recent stay. We appreciate your detailed feedback and are thrilled to hear that you found the accommodation clean and well-equipped. It's wonderful that the kitchen provided all the necessary amenities, making your stay more convenient. We're also glad that the comfortable beds contributed to your overall comfort. We apologize for any initial inconvenience you experienced in obtaining access to the room, but we're delighted to know that our on-duty staff was able to assist you and provide extra instructions to help you locate your room more quickly. We look forward to welcoming you back soon!Best regards,Team Kasa

Hi Thomas,We're truly sorry to hear about your discomfort during your stay with us. A restful night's sleep is fundamental to a great experience, and it's disappointing to learn that our bed and pillows did not meet your expectations.We take your feedback seriously and will immediately look into the comfort of our bedding to ensure that it meets the high standards our guests deserve. We understand how crucial a good night's sleep is, especially when you're away from home.Please accept our sincerest apologies for the inconvenience this caused you. We appreciate you bringing this to our attention, as it helps us improve and provide a better experience for all our guests.We hope you will consider staying with us again in the future, so we can have the opportunity to provide you with the comfortable and restful experience you should expect from Kasa.Sincerely,Team Kasa

Hi First,Thank you so much for choosing Kasa and for taking the time to share your positive experience. We are thrilled to hear that our accommodations were just what you needed and that you had a great stay with us. Knowing that you found our property clean and the check-in/check-out process easy is incredibly rewarding.We understand that external factors like the unusually strong winds and the parking situation with other guests can be disruptive, and we appreciate your understanding that these are beyond our control. It's great to know that these did not significantly impact your overall experience with us.Your willingness to stay with us again means a lot, and we look forward to welcoming you back. We are continually striving to provide an exceptional experience for all our guests, and your feedback is invaluable in this pursuit.Thank you once again for your support and understanding. We can't wait to host you again for another wonderful stay.Best regards,Team Kasa

Hi Corey,Thank you for choosing Kasa Highland Park Dallas. We are glad to hear that you enjoyed our virtual check-in and secure parking, as well as the cleanliness of the property and the well-stocked kitchen. However, we apologize for any inconvenience caused by the check-in instructions and the bed size discrepancy in the second room. Our team will address these issues promptly.We also regret the poor AC airflow and the presence of dust or mold in the air vents of the master bedroom. Our maintenance team will inspect and thoroughly clean them to ensure a comfortable stay for our guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back soon.Best regards,Team Kasa

Hi Tammy,Thank you for sharing your thoughts about your recent stay with us. We're delighted to hear that you found the apartment to your liking, as we take great pride in providing comfortable and stylish accommodations for our guests.We understand that parking can be a challenge, especially in busy areas. We are constantly exploring ways to improve the parking experience and appreciate your feedback on this matter. If you have any specific suggestions, we would love to hear them.Regarding the check-in process, we apologize for any inconvenience you experienced. We aim to make our check-in as smooth and straightforward as possible, and it seems we fell short of that goal in your case. We're reviewing our procedures to ensure a more seamless experience for future guests.Your feedback is crucial in helping us enhance our service. We hope to have the opportunity to host you again and provide a more seamless experience from start to finish.Sincerely,Team Kasa

Hi Penny,We are truly sorry to hear about your unfortunate experience with your car being towed and its impact on your stay and plans in Dallas. This situation caused significant distress and inconvenience, far from what we aim to provide our guests.The incident of your car being mistakenly towed is deeply regrettable. We understand the frustration and the disruption it caused, particularly affecting your time with your new granddaughter. We are actively working on improving our communication protocols to ensure such incidents do not recur. Your feedback is invaluable in this process. Please know that we are committed to learning from this experience and ensuring that we provide a higher standard of service in the future.Sincerely,Team Kasa

Hi Ginger,Thank you for sharing your experience. We're glad to hear that you found the apartment itself to be great and beautiful. However, we sincerely apologize for the inconvenience caused by the elevator and parking issues, especially considering your specific needs following surgery. This is certainly not the seamless experience we strive to provide.We're addressing these concerns to prevent similar situations in the future. Regarding the elevator, we're working with our property partners to ensure a reliable and accessible system, including the availability of elevator keys. For parking, we're reviewing our check-in and check-out procedures to make them more efficient and less stressful for our guests. We're also strengthening our monitoring of reserved parking spots to avoid any such hassles.We appreciate your patience and understanding in this matter. Your feedback is invaluable in helping us improve. Please don't hesitate to reach out if there's anything more we can do to assist you or make your next stay with us more comfortable.Sincerely,Team Kasa

Hi Greg,We're delighted to hear that our property was ideal for attending your conference in town and that you enjoyed the accommodations, well-equipped kitchen, and swimming pool. We appreciate your 5-star rating and hope to welcome you back in the future. See you soon!Best regards,Team Kasa

Hi Timothy,We're delighted to hear that you had a pleasant stay at Kasa Highland Park Dallas and enjoyed its well-stocked amenities. We sincerely apologize for any inconvenience caused by the property's entrance or the out-of-service elevators. Your feedback is incredibly valuable to us and will assist us in improving the guest experience. We hope to welcome you back soon!Best regards,Team Kasa

Hi Ekaterina,Thank you for your review and feedback. We appreciate your positive comment about the great location of Kasa Highland Park Dallas. We apologize for any inconvenience caused by the strong garbage smell in the building. Rest assured, we take such concerns seriously and have already shared your feedback with our management team to ensure a better experience for our guests in the future. We value your feedback and look forward to resolving this issue for you.Sincerely,Team Kasa

Hi Maria,We're delighted to hear that you had an awesome time during your stay with us. Our team strives to provide exceptional experiences for all our guests, and it's wonderful to know that we succeeded in making your stay enjoyable. We eagerly anticipate your return in the near future!Best regards,Team Kasa

Hi Pamela,Thank you for choosing Kasa Highland Park Dallas for your stay. We appreciate you taking the time to share your feedback with us. We're glad to hear that you found the apartment pristine and well-appointed, providing plenty of space for you and your daughter to spread out. However, we apologize for the inconvenience you experienced during the check-in process. Your reported parking and elevator access issues will be addressed with our team to ensure such incidents are avoided in the future. We're grateful for your understanding and patience. We look forward to welcoming you back and providing an even better experience.Best regards,Team Kasa

Hi Claudia,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will address the issues you mentioned with our management team to ensure a better experience for our guests in the future.Sincerely,Team Kasa

Hi Consuelo,We appreciate you taking the time to provide us with your feedback regarding your recent stay at Kasa Highland Park Dallas. We are genuinely sorry for any inconvenience you encountered in terms of the property's condition and cleanliness during your visit.At Kasa, our primary goal is to offer our guests a comfortable and reliable place to stay, and it is disheartening to learn that we fell short of these expectations on this occasion. Please rest assured that your feedback has been promptly shared with our management team, and we are committed to taking the necessary steps to address and rectify the issues you raised. We understand the importance of maintaining high standards in all aspects of our accommodations.Your input is invaluable to us as it helps us improve and better meet the needs of our guests. We genuinely appreciate your understanding, and we hope to have the opportunity to provide you with a significantly improved experience during your next stay with us.Sincerely,Team Kasa

Hi Bingjie,Thank you for your review and for choosing Kasa Highland Park Dallas. We apologize for any inconvenience caused by the noise from the pool during your stay. Our team understands the importance of a peaceful and quiet environment and strives to provide that for our guests. We appreciate your feedback and will communicate this with our building partners. We hope this incident will not prevent you from staying with us again. See you soon!Best regards,Team Kasa

Hi Carla,Thank you for choosing Kasa Highland Park Dallas for your work travel. We appreciate your feedback and are glad you found our property to be a good value with a nice location. We apologize for any inconvenience you experienced and assure you that our team will address these concerns. We value your feedback and hope to welcome you back in the future.Best regards,Team Kasa

Hi Alison,Thank you for choosing Kasa Highland Park Dallas! We appreciate your feedback and are glad you found the place clean and nice. We apologize for any confusion you experienced in finding your way around. We'll work on improving the signage and directions. We hope you enjoyed your stay overall and look forward to welcoming you back!Best regards,Team Kasa

Hi Paul,Thank you for bringing your concerns to our attention. We apologize for the maintenance and cleanliness issues you encountered during your stay. We understand how important it is to have a clean and well-maintained property, including the pool. We have addressed the situation immediately and taken steps to ensure that such issues do not happen again in the future. We appreciate your feedback as it helps us improve our services. If you decide to give us another chance, we would love to provide you with a better experience.Sincerely,Team Kasa

Dear Jan, Thank you for your feedback. We are very sorry about the multiple issues you encountered at our property. We acknowledge how upsetting your experience must have been dealing with many problems and not getting the comfort and access you expect from a place that should have felt like home. We regret that we were not successful in providing you with the comfort, enjoyment, and care you need, and we sincerely apologize for the delay in attending to your needs. What you experienced is not how we want our guests to remember us, and we are looking into the actionable points you mentioned, particularly on maintenance, digitized services, and execution of requests. T Your trust is important to us, Jan. We hope you can give us another chance to regain faith in us in your future travels.

Thank you for your feedback! We apologize if we were unable to follow through and deliver your request. We understand how this had taken away from what could have been a flawless experience. We have communicated this with our team to identify where we dropped the ball. We hope this incident did not taint your trust in us. We'd love to have you back on your future travels to Dallas!

Hi Lisa, we're glad you enjoyed our location, and thank you for providing feedback regarding the pet area grass. We'll make sure to relay it to our property owners. We hope that it does not deter you from staying with us again!

Thank you for your positive rating Allis! We look forward to having you back on your future travels to Dallas!

Thank you for your stellar rating, Kayla! We hope to have you back next time you visit Dallas!

Dear Manuel, We are very sorry that the memory you have of our property is far from pleasant because of the issues you encountered throughout your stay. We acknowledge how upsetting the situation must have been for you, just as it was for us - because we always aim to leave our guests with positive memories and build relationships based on trust. Thank you for staying with us during your visit to Dallas, and we wish you the best in your future travels.

Dear Danni, Thank you for your positive comments regarding our location, and the spaciousness and comfort of your unit. We look forward to having you back on your next visit to Dallas!