2 outdoor pools, pool umbrellas, pool loungers
Check availability

Reviews of Serene Beach Resort

2.5 out of 5
Serene Beach Resort
Africana Road, Mbezi Beach, Kunduchi, Dar es Salaam

Reviews

6.4
Rating 10 - Excellent. 3 out of 11 reviews" "
Rating 8 - Good. 3 out of 11 reviews" "
Rating 6 - Okay. 1 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 3 out of 11 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Johannes

Stayed 2 nights in Dec 2022
Response from Benard on 13 Jan,2023
Thanks!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Godfrey

Stayed 2 nights in Nov 2022
Response from benard on 30 Nov,2022
Godfrey,How are you?Your booking was cancelled.What can we do for you?

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Think twice...and then think again.
The staff was quite friendly, but they were not equipped to handle needs and repairs. Almost everywhere we turned, things were broken and didn't work--lights, door latches, tv remotes, ceiling fans. The beach was absolutely filthy, with garbage piling up and even washing onto the grounds each high tide and not being picked up right away. Food poisoning from the restaurant ended up with us at a clinic. Terrible experience
Stayed 1 night in Apr 2021
Response from benard on 8 May,2021
Thank you for your observations, ANONYMOUS!!!!

8/10 Good

Fahim

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from benard on 19 Dec,2020
Thanks Fahim for your review, we greatly appreciate!

6/10 Okay

Chisomo, Lilongwe

Disliked: Amenities, property conditions & facilities
The rooms need upgrading in terms of furniture, beds and bathrooms. the tv channels were not entertaining. The hotel is next to an entertainment place with alot of noise especially during weekends. The beach is not so clean as well
Stayed 3 nights in Nov 2020
Response from benard on 5 Dec,2020
Dear Chisomo, Thank you for your comments on our facilities. We take every initiative to improve for the satisfaction of our guests.

8/10 Good

macalister f usongo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and I will be back
The place is great and i will recommend anyone to go there. I was given a standard room instead of the double deluxe paid for but after discussing with management, i got the deluxe room. Very spacious, flat screen tv, very good AC, kitchen space etc. There is room for improvements especially the beds.
Stayed 2 nights in Oct 2020
Response from benard on 22 Oct,2020
Dear Macalister, Thank you for your review and compliments, we highly appreciate! We shall keep working on the improvements to ensure our guests are satisfied during their stay.

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2019
Response from Benard on 24 Sept,2019
Dear Valued Guest, Thank you for your compliments and we look forward to host you again in future. Benard

10/10 Excellent

Valerie, NYC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent service! Beautiful view of the Indian Ocean from my room. Food was wonderful and fresh!
Stayed 3 nights in Nov 2018
Response from Benard on 26 Nov,2018
Thanks Valerie for taking time to review our facilities and services. We greatly appreciate your compliments and shall endeavor to improve for guests satisfaction and value for money. Look forward to see you back again, soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Feb 2018
Response from Benard on 28 May,2018
Dear Guest, Thank you for taking your time to review our property and services. The Resort has now a new management which is carrying out training of staff and upgrading the services to increase guests satisfaction. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3泊しました
イメージ写真とはちょっと違うところもありました。バスタブは全部屋にあるわけではなく、ホテル前のビーチはゴミが散乱していてすごく汚くて泳げない。少し歩くと綺麗なビーチはありました。また、部屋に冷蔵庫がなかったのでボトルの水はぬるかったです。レストランや受付の方々はみなさん親切で良かったです。
Stayed 3 nights in Sep 2018
Response from Ben on 10 Oct,2018
Dear Valued Guest, We appreciate your having taken time to review our hotel facilities and services and have taken note of your comments. We shall strive to ensure that all rooms have fridges as only at the moment the superior rooms have. The beach is usually cleaned on day to day basis but at this time of the year the sea carries alot of garbage from far across the city which we have to keep removing as it comes. We regret any inconveniences experienced but assure you that we shall improve the services for guest satisfaction. Manager