"The unit included far more amenities than we expected. A better description of the unit and building amenities would have been helpful in making a decision about whether to rent."

"Clean and quiet. Had everything we needed."

"Nice basic place. Looks like it was refurbished recently. Quiet and close to downtown Banff. Pictures and accessories in room were wolf themed.. enjoyed that."

"This hotel was a great place to stay!"

"My wife and I stayed here for her birthday. The Otter team went above and beyond to make it special. The hotel is really nicely designed, and everything is clean and fresh. Staff are very friendly and the hot rooftop pools are a really nice feature. Room was clean and had a great aesthetic and view ..."

"Friendly staff and comfortable beds. The hot tub fits the Banff theme and is unique for the area."