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Reviews of ibis budget Derby

3 out of 5
ibis budget Derby
B5008 Etwall Road, Willington, Derby, England

Reviews

8.2

Very good

Rating 10 - Excellent. 262 out of 702 reviews" "
Rating 8 - Good. 273 out of 702 reviews" "
Rating 6 - Okay. 109 out of 702 reviews" "
Rating 4 - Poor. 32 out of 702 reviews" "
Rating 2 - Terrible. 26 out of 702 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location next to motorway with parking. Immaculately clean fresh modern room with ac. The shower is powerful with plenty of hot water. Shower and hand washing gel provided. WiFi is fast and free. Work station for laptop with usb socket. Tea and coffee making facilities in reception. Hotel is clean. Breakfast tasty. Next door is a Subway, coffee shop and Pan Asian eatery. The Cherry tree farmhouse opposite does serve good food. The Steak and ale pie is on another level and their cakes are something you won’t have seen before. Friendly reception and house keeping staff. It’s a budget hotel done to a high standard.
Stayed 2 nights in Apr 2024
Response from KH on 26 Apr,2024
DearWe very much appreciate your comments regarding your stay at the ibis budget Derby. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kylie

8/10 Good

Waqar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good about my three day stay. Staff couteous and presentable throughout my stay. I would liked to have seen the waste bins emptied daily. The food was excellent both breakfast and dinner. Checking in and out was good and quite painless too. Would definetly stay again.
Stayed 3 nights in Apr 2024

8/10 Good

Ryan

.
Stayed 1 night in Apr 2024
Response from pn on 20 Apr,2024
Dear RyanThank you for taking your time to share a rating for Ibis Budget Derby. We hope to welcome you back soon!Sincerely, Paulina

4/10 Poor

Thomas

Business traveller
Liked: Cleanliness, staff & service
The bed was very comfortable
Stayed 3 nights in Apr 2024
Response from pn on 20 Apr,2024
Dear ThomasThank you for taking your time to share your feedback for Ibis Budget Derby. Sincerely Paulina

6/10 Okay

Richard

Stayed 1 night in Apr 2024

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super friendly staff, good selection at the bar and breakfast was a bonus. Mercia Marina is a 5 min drive from the hotel and it’s well worth a visit!
Stayed 2 nights in Mar 2024
Response from pn on 20 Apr,2024
Dear Emma,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Paulina

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff.
Stayed 1 night in Mar 2024
Response from pn on 20 Apr,2024
Dear Duncan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Paulina

10/10 Excellent

Steven

Stayed 2 nights in Mar 2024
Response from pn on 20 Apr,2024
Dear Steven,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Paulina

2/10 Terrible

Karen

Disliked: Amenities
Awful place; booked and reserved through Trivago price showed as £40 option of £9 extra for a breakfast: Charged £58 on arrival without breakfast, Kitchen under refurbishment so unable to access breakfast, bar unable to serve alcohol. Rats running around outside. Avoid - 1st and last stay in an Ibis.
Stayed 1 night in Mar 2024
Response from PN on 20 Apr,2024
Dear KarenFirstly, I would like to express my apologies that our hotel did not meet your expectations. As far as the price is concerned, as a hotel we cannot modify the prices of external bookings. If we were unable to serve you with our breakfast, I can apologize for this as we were at the time during the refurbishment. If I can advise, please contact Trivago or Hotel.com for your refund for breakfast. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.Sincerely Paulina

6/10 Okay

Kentebay

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I would like to say There is no tea or coffee in the rooms which is it should be. Coffee and tea is very important for the customer who loves coffee or tea like me
Stayed 1 night in Feb 2024
Response from pn on 20 Apr,2024
Dear Kentebay Thank you for taking the time to tell us about your experience at the ibis budget Derby. We very much appreciate your comments regarding your stay at the ibis budget Derby. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.Sincerely,Paulina

10/10 Excellent

stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, staff were very pleasant on arrival.
Stayed 1 night in Feb 2024
Response from Evija on 1 Mar,2024
Dear Stuart,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Donald

Stayed 1 night in Feb 2024
Response from pn on 20 Apr,2024
Dear Donald,Thank you for taking your time to share a rating for Ibis Budget Derby. We hope to welcome you back soon!SincerelyPaulina

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Evija on 1 Mar,2024
Dear Gareth,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 1 night in Feb 2024
Response from Evija on 10 Feb,2024
Dear Ivan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

phill

Disliked: Amenities
Property undergoing refurbishment so no food available and it was a bit of a mess outside and in the entrance area - they should have said there was no food available
Stayed 1 night in Jan 2024

2/10 Terrible

Bhupinder

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a dog-friendly hotel. Although I can still smell dog BO, The overall cleanliness is good.
Stayed 1 night in Jan 2024

6/10 Okay

Lauren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Definitely good for a budget hotel only thing that let it down was the staff in the morning regarding the car park. Werent very helpful saying we weren’t in a box over the floor which we were right on top of to be told we could see you struggling on the cctv for someone else to come out the second time to us saying our ticket was invalid and actually we still had another 17hrs?
Stayed 1 night in Jan 2024

10/10 Excellent

Muriel

Travelled with pets, Travelled with partner
Hotel was excellent for a 2 night Xmas break … clean , comfy bed and when I asked for soft pillows these were delivered there and then … good buffet breakfast too for £7.90 Dog friendly at £10 per night
Stayed 2 nights in Dec 2023
Response from PN on 28 Dec,2023
Dear Muriel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Paulina

10/10 Excellent

Nikesh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Evija on 10 Feb,2024
Dear Nikesh,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from PN on 28 Dec,2023
Dear Sarah,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Paulina

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Perfect for a quick might sleep
Stayed 1 night in Nov 2023
Response from Paulina on 28 Dec,2023
Dear Natasha,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Paulina

6/10 Okay

Steven

Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from PN on 20 Nov,2023
Dear Steven,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Paulina

8/10 Good

Matthew

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good for the price. bed was comfortable. shower was powerful. Breakfast was tasty. would have liked a hand towel as well as a bath towel
Stayed 2 nights in Nov 2023
Response from PN on 20 Nov,2023
Dear Mattew,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Paulina

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from PN on 20 Nov,2023
Dear Steve,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Paulina

6/10 Okay

Mick

Stayed 4 nights in Nov 2023
Response from pn on 28 Dec,2023
Dear Mick,Thank you for taking the time to share your feedback. Sincerely,Paulina

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stop
Very convenient and comfortable overnight stop and extremely well priced. The cooked breakfast in the morning was satisfactory as well. Slight downside is having to pay £3 for overnight parking, but it is secure with barriers in place so not the end of the world. The young receptionist was very friendly & professional upon arrival.
Stayed 1 night in Nov 2023
Response from PN on 20 Nov,2023
Dear James,It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulina

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from PN on 20 Nov,2023
Dear Chris,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Paulina

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay no problems, friendly staff
Stayed 1 night in Oct 2023
Response from PN on 29 Oct,2023
Dear Martin,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Paulina

10/10 Excellent

Mark

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from PN on 29 Oct,2023
Dear Mark,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Paulina

10/10 Excellent

Amir

Stayed 2 nights in Sep 2023
Response from PN on 20 Nov,2023
Dear Amir,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Paulina

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service A
Stayed 1 night in Oct 2023
Response from Pn on 29 Oct,2023
Dear Peter,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Paulina

8/10 Good

Steven

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel with the basics you need.
Staff in the evening - wonderful. Staff in the morning - not so good.
Stayed 1 night in Oct 2023
Response from PN on 17 Oct,2023
Dear Guest,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Paulina

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Room was basic but comfortable
Stayed 1 night in Oct 2023
Response from PN on 17 Oct,2023
Dear Jon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Paulina

8/10 Good

Mat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from PN on 17 Oct,2023
Dear Mat,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Paulina

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an ideal stopover for us. The room was very quiet despite the nearby traffic. It was slightly cramped but sufficient for our requirements. The shower and seperate toilet was fine. The breakfast was very good except there were no mugs for coffee only disposable paper cups. The staff were. Courteous and helpful. Very happy
Stayed 1 night in Oct 2023
Response from P on 17 Oct,2023
Dear AnthonyWe very much appreciate your comments regarding your stay at the ibis budget Derby. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulina

6/10 Okay

Simon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from P on 17 Oct,2023
Dear SimonWe very much appreciate your comments regarding your stay at the ibis budget Derby. It is always a pleasure to receive positive feedback. Kind Regards Paulina

2/10 Terrible

Jack

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from P on 17 Oct,2023
Dear Jack Thank you for taking the time to share your feedback.Regards Paulina

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value, great staff, spotless venue
The lady who checked us in was very welcoming and kind. The lady who was on duty this morning was equally as fantasy- thank you both so much! The room was compact, spotless and comfortable. Will definitely stay again when I need to be in the area
Stayed 1 night in Sep 2023
Response from P on 17 Oct,2023
Dear Stacey,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. I will pass the comments to our team and hope to see you again very soon.Sincerely,Paulina

8/10 Good

Philip

Stayed 1 night in Sep 2023
Response from Paulina on 17 Oct,2023
Dear Philip,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Paulina

10/10 Excellent

Gultasib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New parking system...did not know about this...until i arrived..deprnding on what site u book hotel...it can be free or cost...
Stayed 1 night in Sep 2023
Response from vera on 24 Sept,2023
Dear Gultasib,We very much appreciate your comments regarding your stay at the ibis budget Derby. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vera

8/10 Good

Cara

Liked: Property conditions & facilities
It was okay :/
Stay was fine. Room was good, clean and basic. Was missing some basic things like a toilet brush or hair dryer which I thought would be included. The breakfast was not worth the £8.99 I paid for it as it was very limited and not brilliant food.
Stayed 3 nights in Sep 2023
Response from vera on 24 Sept,2023
Dear Cara,Thank you for taking the time to tell us about your experience at the ibis budget Derby. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Vera

10/10 Excellent

Nadine

Stayed 1 night in Sep 2023
Response from vera on 24 Sept,2023
Dear Nadine,We very much appreciate your comments regarding your stay at the ibis budget Derby. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vera

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, quiet - excellent!
Stayed 1 night in Sep 2023
Response from vera on 24 Sept,2023
Dear Peter,We very much appreciate your comments regarding your stay at the ibis budget Derby. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vera

10/10 Excellent

Stefan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay , place was very tidy and clean and the staff could not have been more helpful, Would definitely stay there again and travel a lot for work . So see you soon
Stayed 6 nights in Sep 2023
Response from vera on 24 Sept,2023
Dear Stefan,We very much appreciate your comments regarding your stay at the ibis budget Derby. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vera

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great value for money. Free tea and coffee in reception is a bonus, bathroom great and all together enjoyable affordable stay.
Stayed 1 night in Sep 2023
Response from vera on 24 Sept,2023
Dear Susan,We very much appreciate your comments regarding your stay at the ibis budget Derby. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vera

10/10 Excellent

Siddiq

Liked: Cleanliness, staff & service, property conditions & facilities
No frills but clean and great staff
Stayed 1 night in Sep 2023
Response from P on 10 Sept,2023
Dear Siddiq,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Paulina

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from p on 10 Sept,2023
Dear Samantha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Paulina

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from P on 10 Sept,2023
Dear Rachel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Paulina