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"The customer service is exceptional. "

"This is a spacious hotel with excellent gym and restaurant. The room was very clean and the bed was comfortable. The only thing missing was firmer pillows."

"Accommodating staff offering us a boxed breakfast when we had to leave early for a flight on check out day "

"The property was as described. It’s a 5 star resort with large clean rooms, excellent facilities like the pool, gym and Onsen. The breakfast was outstanding and we have an amazing dinner as well. It is 20 mins from the centre of Hue so you will need to take a taxi to get into town and to get to the cultural attractions. "

"We absolutely loved everything about our stay at a Banyan Tree hilltop villa! Our concierge, Man, was so attentive and made our stay extra special. He truly thought of everything, from afternoon tea services to customizing our daily schedules. The breakfast and Thai restaurants were both amazing. We also loved our spa services. The villa was huge and had a great view. This was one of our favorite resort stays ever."

"Service and staff excellent."

"From beginning to end, Vedana Lagoon Resort delivered the best travel experience we have ever had, and we have traveled to many countries around the world. The level of customer service is truly next level. Even before our arrival, the team had already opened a WhatsApp chat to assist us, which immediately made us feel cared for and supported. We originally booked a water villa, but just two days before our trip my wife broke her hand and had to undergo surgery. Traveling with two small children (a 2-year-old and a 7-month-old) made us realize that the water villa would no longer be suitable. This is where Vedana truly exceeded all expectations. Cam deserves a very special mention and our deepest gratitude. From the first moment we explained our situation, she handled everything with incredible professionalism, kindness, and genuine care. I can honestly say that I have never experienced customer service at this level before. Without hesitation, Cam offered to change our room to a waterfront villa—and went even further by upgrading us to a two-bedroom villa, which made an enormous difference for our family and allowed us to truly relax during our stay. We arrived after midnight, and despite the late hour, Cam was personally there waiting for us to ensure everything went smoothly. The check-in process was effortless, and we immediately felt welcomed. The villa was stunning, spotlessly clean, modern, and very spacious. "

"Nice breakfast and room"

"The staff is friendly. The breakfast is delicious, but the fruit needs to have more selection each day. "