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"Breakfast is excellent! One of the best ever. Can’t get enough of chestnut bread. Staff is extremely helpful We had a great staying"

"Happy hour great. Rooms clean and had the everything I needed on the amenities. Wood ;) stay again "

"Nice hotel onsen, clean and tidy. However lacks character and is sprawled over multiple buildings (all of which are architecturally quite ugly). Average breakfast buffet."

"Nice room and love the natural hot spring"

"Very modern and clean hotel. Staff was very helpful with booking reservations and offering transportation options. The co-ed onsen is a nice touch "

"Went hiking on the Nakasendo Trail. Stayed at this hotel for 2 nights, as it is one of the closest and best hotels in the vicinity. Overall, it was a good experience. Staff were courteous, as usual, with the Japanese hospitality. The room is clean, but a bit tired. Could do with a renovation. Buffet is good, a wide spread of food and drinks, and the quality is good. Service staff are friendly and extremely hardworking. Except you get the same Breakfast and Dinner menu every day. I think they don't expect anyone to stay beyond 1 day. No other restaurants nearby, so you don't have much of an option. "

"The breakfast buffet had lots of options - I especially enjoyed the fresh fruit, bacon and eggs. The room was spotless and the shower was incredible after a long day - the pressure felt like a massage. The hotel lobby is beautiful and features wood and wood carvings from the local area. The onsen was also a wonderful treat at the end of the day, although, sadly, the outside area was closed during our stay. "

"zen like room, nice details, location very convenient"

"Richmond Hotel Matsumoto was a wonderful surprise. As a budget-friendly business hotel, we weren’t expecting much—but it turned out to be far nicer than anticipated. The room was spotlessly clean, with a comfortable queen bed and a divan-style sofa that made for a perfect little reading nook. The breakfast buffet was simple but satisfying, with enough variety to suit even a finicky Western palate. Its location is excellent—convenient to the train station, restaurants, and shopping—making it an easy base for exploring. Matsumoto itself is a lovely city that feels a bit under the radar for international travellers, yet it offers so much charm. It’s also an ideal staging point for trips into the Japanese Alps or the Kiso Valley. All in all, a great option if you’re looking for something budget-friendly without feeling bare bones."