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"Room was nice - staff was ok - takes awhile to get hot water . Restaurant was good food - with very poor service "

"Hotel Tugu in Malang is not a hotel for me, it’s a cultural experience, everytime I’m in Indonesia I only fly to Malang to have the opportunity of staying in this lovely and cozy property which I call my second home, (restaurant it’s an incredibly sensory overload journey) reception staff always give me the best tips to enjoy attractions around as I love hiking and volcanos "

"We booked a room for 4 people on Expedia which had good reviews and a high rating, but when we arrived it was a 12 bedded dorm which we would not have booked. We emailed the property for clarification but we did not get a response.We feel we were not given what we asked for. On the website it stated that there was a 4 bedded room available but not a 3 bedded room or 2 bedded room. So we felt there were only 4 beds in a room. Could you explain how this has happened? It was noisy and very dirty and a terrible experience. We would like a full refund from you and ask you to review the rating you currently have on the hostel."

"Great location"

"Hotel a bit outdated. The cleaning should be better. Staff was friendly "

"I like it. It is worth of my money. I will come back"

"Great place to stay close to good dining "

"Hotel and staff are very nice. The room are very comfy. "