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"Enjoyed my stay"

"Comfy bed"

"One of the nicest hotels we’ve stayed at and the staff were all so friendly."

"Well located, clean, comfortable and well designed bedrooms, great choice for breakfast, and the team were brilliantly helpful and friendly."

"Location, clean room, staff"

"Very close to the airport & shuttle every hour"

"Great place!"

"Such a quiet hotel in the heart of downtown. Had a great nights sleep after a long flight. Lovely breakfast and terrace. Staff were so friendly and helpful. Great history too!"

"Excellent hotel for an overnight stay near the airport in Nairobi"

"Everything was excellent staff was super helpful and front desk was amazing"

"Great stay for family of 5!"

"Spacious rooms, friendly staff, well located"

"The staff was very nice"

"Awesome front desk and the concierge services, one of my favorite places to stay in nairobi. Great breakfast and restaurant choices in the premises"

"I love the Serena. Feels like you are in Kenya staying here and the staff, facilities and grounds are amazing. Location is perfect also."

"lovely room and nice staff"

"Great location and beautiful hotel"

"A wonderful stay, especially because of the staff. What stood out the most during my stay at Best Western Plus Westlands was the exceptional hospitality of the team. Everyone was warm, welcoming, professional, and genuinely attentive to making guests feel comfortable. From check-in to check-out, the staff were consistently helpful and courteous, and their positive attitude made a real difference to the experience. The service felt personal rather than simply transactional, which I really...

"The most elegant hotel I have stayed in as a world traveler. Top notch !"

"Amazing staff! The hotel, the restaurants, solid all around."