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"The hotel is clean, very nice and very convenient. Breakfast has some issues. Buffet breakfast at a restaurant in same parking lot as hotel. With conditions 1) only 2 adults (even if you booked room for 4 with kids) 2) you pay for drinks and tip 3) only between 8 and 930 (which will not works if you have a early morning plan like going to cades cove or dollywood)"

"Very clean room, very clean pool and the elevator made it east to get upstairs, staff was friendly, will stay again!!"

"This is a great place to stay, the workers were great and very friendly. John was great and willing to work with us. The only concern I had was the person on the balcony above us were throwing their cigarette butts on the ground and landed on my car. I discussed this with the front desk and it was taken care of, again John was amazing. This place was also close to broadway and the uber rides were priced great. Highly recommend! "

"Great location "

"We were in Knoxville for a smokies game. This hotel is fantastic. Downtown and close to everything. The firefly outdoor bar is really nice and great place to hav a nightcap. Since we couldn’t check in until 2, the staff graciously allowed us to hang out at the pool (located on the 3rd floor with nice city views) until our room was ready. And compared to the other downtown luxury hotels, this Hilton was a great value. "

"Clean cool quiet close to downtown "

"Clean, very nice staff. We had an awesome time there and will be back. Very close to everything "

"It was great my kids loved it"

"A bear visited our truck two nights in a row! They are serious when they say don’t leave anything in your vehicles. We left an unopened bag of birdseed in the bed. One less softcover truck bed cover and bag of birdseed later! Totally our fault! We would go back in a heartbeat (w/o birdseed!)! Wonderful indoor pool area for kids! Great dining and bar options. Loved our 5-day stay!"