Find Luxury Hotels in Dien Duong

"It is very sad that I'm having to leave a very poor review for the Hyatt Regency in Da Nang. We stayed there for 5 days and 4 nights, with kids. The following are our main issues with it: 1. Staff Attitude: We were one of the few Indian families on the property that weekend. The staff constantly were particularly rude with us right from checkin. They were impatient, and dismissive of our requests. We arrived at 2:15pm and requested for room availability at 2:45pm because we needed to take an urgent work call. The reception staff flatly refused to give us access to the room before 3pm checkin time. No effort was made to accommodate the request in any way, no checking with housekeeping. Overall, the hotel and the staff have a clear preference on which guests they prefer to serve. During our whole stay, in multiple instances, staff looked completely disinterested to respond to any requests by the poolside, there were no smiles, no greetings, no warmth. This is very different from our previous experiences in other hotels and resorts in Vietnam. We were actually quite shocked! 2. Slow Service: We were left waiting for food and drinks for over an hour each time. We understand that the hotel was quite full, but such slow service despite repeated reminders was really frustrating, especially when we had kids who were really hungry. I would not reccommend this hotel for your next stay! Stay away!"

"My stay was absolutely fantastic. Jasmine, my Ambassador and personal representative, was exceptional, attentive, friendly, and truly made my experience feel special from start to finish. The atmosphere throughout the resort was serene, relaxing, and beautifully maintained. And the breakfast was incredible, easily one of the highlights of our stay. I would highly recommend this resort and can’t wait to return in the future."

"After visits to Singapore and Bali, we only had two days to spend in Vietnam, but we left wishing we had more time to spend at the Four Seasons Nam Hai. Staff was so welcoming and helpful. Tons of resort amenities. Enjoyed our latern making class and got a great souvenir to bring home. Pool and beach service were great. Also great that they provide a shuttle for rides into Hoi An for shopping. Our Ocean View villa was amazing, with comfy bed and great bathroom, including very cool outdoor shower. Very much enjoyed our stay and hope to return in the near future."

"One of the best hotels I stayed in "