Hotels near Dos Aguas Park

"This was our first time here and we loved it ! Food and cleaning was excellent and the staff was above and beyond… Our personal Concierge Julio Rodriguez was 100/10 .. he even prepared a Happy Anniversary surprise without asking … I am Very grateful for everything… It is a quiet place , perfect for relaxing . Totally recommended "

"The breakfast was great!"

"Overall, the hotel grounds and nice and maintained. I can say the rooms were nice and spacious as well. The only problem is outside noise in the apartment. My 1 bedroom was outside of the pool with kids constantly screaming. I was able to tune it out but the bedroom located in the back faced the road and you can clearly hear every car driving by. Thankful the road is clamber at night. On my second day there was a high pitched loud buzzing sound coming from the courtyard. I couldn’t tune this sound out and it was extremely irritating. I walked around to see where it was coming from and finally asked the front desk if I could change rooms. I also noticed my balcony door didn’t close all the way. The front desk said we don’t have any other one bedrooms available and said nobody ever complained about this noise. I offered to take a downgrade or even pay for an upgrade to no avail. I convinced them to come hear the sound and they finally agreed and learned the sound was coming from a motor outside of my room. They shut off the motor and all was well and they sent someone to fix the door. The motor was back on my last day but I just dealt with it. The front desk could have handled the situation better and offered some accommodation rather than dismissing my claims. Overall it’s a nice place but not relaxing and staff could have been better. I’d think twice before booking this place or at least book a room on the higher floor to avoid the noise. "

"Loved the place and service. Convenient location. Plenty of restaurants and shops. "

"The stay is beyond beautiful! Guests need access to more light in the rooms, microwave, electrical heating water pot for teas and coffee! Other than that the stay is amazing! Staff was amazing specially Manuel who helped us alot during our stay! "

"There is standard wallmount remote AC works fine. Staff was helpful when asked. Based on other reviews mentioning towels, the front board says to ask for towels don't expect them to be provided without asking. The small minifridge is enough to hold drinks or a few meals. The location is close to everything. Note all banks in Tulum do not do currency changes the exceptions are Kapital 500 USD or more only and Azteka which is on the otherside of town, there are however local casa de cambios nearby. Tons of restraurants and food vendors. It is just a street or two down from the mainstreet. I encountered no issues on my two day stay except I couldn't figure out how to get the TV to work. WIFI functioned fine you get the code at checkin. Limited wall outlets so if you have a bunch of things to plugin you may have to unplug stuff. Some lights worked I couldn't figure out how to turn on a couple others. They had hot water and the soap/shampoo smells great here, great bodywash/shampoo scent. Toilet paper was slightly fruit scented good ply. Was not noisy but this likely dpends on room position I was at the far end away from the street so getting a room on the farend may be useful if you want to sleep in. There is an error in the map location shown by hotels.com use the actual address supplied for the location the map showed a different location within the hotels.com app might be a point of confusion."

"Great and helpful staff! Enjoyed the pool a lot at the sunset "

"Amazing and everything was excellent "

"The location was central and was within. walking distance of restaurants and bars and near the ADO bus stop. "