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Mercure Dumfries Cargenholm House

4.0 star property
Hotel in Dumfries with 24-hour front desk and restaurant

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Photo gallery for Mercure Dumfries Cargenholm House

Bar (on property)
Bar (on property)
Bathroom
Exterior
Desk, laptop workspace, free WiFi, bed sheets

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed

Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 King Bed

Highlights

Flat-screen TV
Fan
Eco-friendly toiletries
Private bathroom
Eco-friendly cleaning supplies
Satellite channels
Laptop workspace
Desk chair
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 Double Bed

Desk, laptop workspace, free WiFi, bed sheets

Privilege, Room, 1 Double Bed

Highlights

Flat-screen TV
Fan
Eco-friendly toiletries
Private bathroom
Eco-friendly cleaning supplies
Satellite channels
Laptop workspace
Desk chair
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

Double Room

Highlights

Flat-screen TV
Fan
Eco-friendly toiletries
Private bathroom
Eco-friendly cleaning supplies
Satellite channels
Laptop workspace
Desk chair
  • Sleeps 2
  • 1 Double Bed

Privilege, Family Room, 1 King Bed with Sofa bed

Highlights

Flat-screen TV
Fan
Eco-friendly toiletries
Private bathroom
Eco-friendly cleaning supplies
Satellite channels
Laptop workspace
Desk chair
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
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About the area

Map
Cargenholm House New Abbey Road, Dumfries, Scotland, DG2 8ER

What's nearby

  • Dumfries and Galloway Golf Club - 3 min drive - 2.7 km
  • Dumfries Ice Bowl - 4 min drive - 3.3 km
  • Mabie Forest Park - 6 min drive - 5.3 km
  • Dalscone Farm Fun - 7 min drive - 7.2 km
  • Caerlaverock Castle - 15 min drive - 16.4 km

Getting around

  • Dumfries Station - 9 min drive
  • Glasgow International Airport (GLA) - 109 min drive

Restaurants

  • ‪Coach & Horses Inn - ‬4 min drive
  • ‪The Frothy Bike Co - ‬4 min drive
  • ‪Domino's Pizza - ‬4 min drive
  • ‪Douglas Arms - ‬4 min drive
  • ‪Globe Inn - ‬4 min drive

About this property

Mercure Dumfries Cargenholm House

Upscale hotel in the city centre
Mercure Dumfries Cargenholm House provides amenities, such as a bar and a restaurant. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Buffet breakfast (surcharge), an electric car charging station and smoke-free property
  • A 24-hour front desk and 2 meeting rooms
Room features
All 66 rooms include comforts such as laptop-friendly workspaces, in addition to perks such as free WiFi and desk chairs.
Extra amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and baths or showers
  • 45-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, portable fans and daily housekeeping

Languages

English, French

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 15 per person
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • In a regional park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with satellite channels

More

  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Portable fan
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 15.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have any lifts

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Mercure Dumfries Cargenholm House Hotel
Mercure Dumfries Cargenholm House Dumfries
Mercure Dumfries Cargenholm House Hotel Dumfries
Mercure Dumfries Cargenholm House (Opening September 2022)

Frequently asked questions

Is Mercure Dumfries Cargenholm House pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Mercure Dumfries Cargenholm House?

Self-parking is free at this property.

What time is check-in at Mercure Dumfries Cargenholm House?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Mercure Dumfries Cargenholm House?

Checkout is at 10:00 AM.

Where is Mercure Dumfries Cargenholm House located?

Located in the heart of Dumfries, this hotel is within 3 miles (5 km) of Dumfries and Galloway Golf Club, Burns' mausoleum and Dumfries Museum. Old Bridge House and Robert Burns Centre are also within 3 miles (5 km).

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Mercure Dumfries Cargenholm House Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 22 reviews
Rating 8 - Good. 6 out of 22 reviews
Rating 6 - Okay. 3 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 0 out of 22 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel and 5 star service, food excellent.
Stayed 1 night in Jan 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recently refurbed hotel, done very nicely. Rooms great, restaurant great and staff very helpful
Stayed 1 night in Mar 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautifully comfortable new hotel with lots of different spaces for eating and lounging. Reasonable prices for dinner, gorgeous cooked breakfast options, decorated throughout with Antarctic and global warming exploration art and themes in recognition of a famous local sea captain.
Stayed 1 night in Apr 2023

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was convenient to Dumfries, good facilities, housekeeping cld have been better and menu in dining room was limited.
Stayed 4 nights in Jun 2023

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. Good facilities. Would definitely return.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well done refurbishment of an old care home. Fittings and fixtures are modern, stylish high end. Food was delicious too. All staff very friendly and approachable.
Stayed 1 night in Jan 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel.

Quirky hotel decor. Super lovely staff and the food was fab! Only downside was being in an adjoining room (not requested). Annoyingly woken at 5am by the alarm of the occupant of the other room. Unfortunately the noise didn’t subside until they left their room. Oh and that wasn’t a quiet considerate exit either.
Stayed 1 night in Apr 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
The property inside was immaculate and very clean. Our room was absolutely immaculate and clean. Extremely comfortable bed. The meals were superb, and the staff, at reception and dining room were very friendly polite and helpful. Nothing to complain about whatsoever, however it would have been beneficial to be able to charge our devices, i.e. USB charging points. The only negativity would be the property's lack of street appeal!
Stayed 1 night in Jun 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time experience at Mercure Dumfries

Generally great experience, . Only payment cards accepted but no card machine so it's all PC entered by reception - not ideal. EV charging points not available yet but spaces allocated. Be sure to ask for non-adjoining room for extra quiet room.
Stayed 2 nights in Jun 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Real gem

What a gem of a place. Perfect stay
Stayed 5 nights in Aug 2023

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Nic

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food, clean & comfortable rooms, although thin walls if you know what I mean. Rooms weren’t freshened up between nights. Over a mile out of town which meant you need a taxi ride.
Stayed 2 nights in Jul 2023

10/10 Excellent

Stephen

Stayed 1 night in Jul 2023

10/10 Excellent

Dorothy

Stayed 1 night in Jul 2023

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities, room comfort

Lovely hotel on the surface

First room was very noisy and mad loud clicking noises when people walked past the door. The bathroom floor and shower did t look like they had been cleaned. Told no need to book for food that evening when we checked in and then had to wait 1.5hrs for a burger and chips. No sausage at breakfast and when we asked for it to be replenished they said that was the last batch! It was 9.15am and breakfast we served until 10.30am! Asked for a change of room which they accommodated and this was better with no noise
Stayed 2 nights in Jun 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Steven

Liked: Cleanliness
Disliked: Staff & service
This was a last minute stay due to proximity to the local hospital. The venue looks to have been recently done up. I got the impression they stay nah be doing some work on the upper level. The facilities were nice and the bed was comfortable. However, the walls between rooms are paper thin and you can hear every word in the next room, and if they have their TV on, good luck getting to sleep. The staff seemed a little ‘absent’. For example, after finishing our main course we sat for a while to await our server coming back to the table, maybe 20 minutes passed and we were asked if we would like to see the dessert menu (we did) and a moment later we were told the kitchen was closed which was disappointing given we had sat and waited and we’re not made aware of any cut off time. On check out, there were two members of staff at the desk, one on a call and another appearing to be free. We stood at the desk and there was no indication we were going to be attended to or acknowledgment so we just put the room key in the ‘quick check out’ box and left. Good refurb but needs some additional work in other areas.
Stayed 1 night in Jun 2023

10/10 Excellent

Michelle

Stayed 1 night in Jun 2023

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Noisy music thudding through bedroom floor till 10pm when advised would be turned off by 8:30
Stayed 1 night in May 2023

10/10 Excellent

Liam

Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One that we'll be returning too!

First rate hotel, just refurbished. Very good quality food too. We'll be using this one again!
Stayed 1 night in Jan 2023