Eatons Neck Hotels from S$123

"Always a great comfortable stay."

"Everything thing was nice. The lobby is very welcoming. All staff was nice and professional. The breakfast had a great verity of food, that tasted good."

"Cery quite place "

"Check in room was at 89 degrees. Unable to lower the temp. Moved to a different room temp was 80 degrees unable to lower the temp. Shut system down. TV did not work and not fixed until the second day after asking 2 times to fix."

"In general terms it is an excellent solution for travellers. Very good conditions"

"Clean "

"The issues began at check-in, where only one of the three elevators was operational. Upon entering my room (Room, 1 King Bed, Accessible), I found the following: Safety & Maintenance: The AC system made loud, alarming noises resembling fireworks when activated. Additionally, the television depicted only static. Cleanliness & Upkeep: The floors were filthy, mirrors were stained, and both the carpeting and furniture were heavily worn and marked. Plumbing Issues: The toilet ran constantly, the shower/bath nozzles were rusted, and the water pressure was virtually non-existent"

"After 150 years in operation, you’d expect this hotel to have mastered hospitality. It hasn’t. As an Expedia Platinum member with 40+ stays this year across top hotels in NY, LA, Miami, and Europe, I understand the difference between policy and service. This property fails on the latter. My fiancée arrived ahead of me for check-in. The hotel called me to verify her identity, which I confirmed immediately. Despite that, they still refused to check her in, leaving her waiting in the lobby for nearly two hours. No urgency, no courtesy, no effort to recover, despite a time-sensitive schedule for a VIP event at UBS Arena. The next morning didn’t improve. I requested a late checkout to have breakfast on property. After a 20-minute discussion with a manager, they granted a minimal extension but failed to mention breakfast ends at 10am. We arrived expecting service, only to be turned away and left waiting for lunch. That’s not a minor oversight, it’s a lack of operational awareness. For a hotel that leans on a 150-year legacy, the service feels rigid and disconnected. At every stage, there was an opportunity to elevate the experience—and it was missed."

"Very hotel that needs repairs and updating immediately."