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We found the location of the property very convenient for our stay in Edmonton. Our kids really enjoyed the pool and water slide. Staff members were all very friendly and helpful. Overall cleanliness was alright, some areas were definitely over looked. We were still comfortable during our day.
Furniture was dirty. Floor was dirty in the bathroom. The headboard was also not cleaned and there was hair hanging. Furniture was outdated. The room looked nothing like the pictures. Rust on all the chairs where the pool is, pool was dirty.
Troy
Stayed 2 nights in Apr 2024
10/10 Excellent
Tracy
Travelled with family, Travelled with family and small children
20 Apr,2024
Liked: Cleanliness, staff & service, amenities
Staff was amazing and so very friendly. The room was clean and spacious (King room with a pull out couch). Free breakfast was delicious and differs each morning.
Only small complaint was that the sprinkler didn't work in the pool. But the slide was depth was amazing for families with smaller children. 10/10 would stay here again.
While the establishment was extremely busy, I have no complaints. Staff were always visible and available. Everything was clean. Check in and check out was quick and efficient. Hotel was very conveniently located.
This hotel was great!!! The staff was very friendly and welcoming, rooms were clean and I think they had one of the best complimentary breakfasts I have ever had!
Staff was great and rooms were clean and beds were comfy. Lived the waterslide and pool
Nadine
Stayed 1 night in Mar 2024
Response from Gemma J. Cumarat - Guest Services Manager on 3 Apr,2024
Dear Nadine,Thank you so much for taking the time to leave us such a kind review! We hope to see you again soon and thank you for choosing our hotel for your stay.
Response from Gemma J. Cumarat - Guest Services Manager on 3 Apr,2024
Dear Gabi,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We look forward to welcoming you back for another exceptional stay in the future.
Response from Gemma J. Cumarat - Guest Services Manager on 3 Apr,2024
Dear Angus,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We look forward to welcoming you back for another exceptional stay in the future.
Response from Gemma J. Cumarat - Guest Services Manager on 3 Apr,2024
Dear Marcus,Thank you so much for taking the time to leave us such a kind review! We're thrilled to hear that you've had a great experience at our hotel and that our staff has been such an important part of it. We hope to see you again soon and thank you for choosing our hotel for your stay.
The pool area was quite small and got very noisy in the evening. Overall, though, the hotel was clean and the staff were great.
Holly
Stayed 1 night in Mar 2024
Response from Gemma J. Cumarat - Guest Services Manager on 3 Apr,2024
Dear Holly,Thank you for choosing to stay with us and for taking the time to share your experience. Thank you again for your feedback, and we hope to see you soon.
Quiet nice rooms. Excellent breakfast. Great coffee!
hendrik
Stayed 1 night in Mar 2024
Response from Gemma J. Cumarat - Guest Services Manager on 3 Apr,2024
Dear Hendrik,Thank you for staying with us. We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future.
Good breakfast, helpful staff, great pool and waterslide, hot tub was hot but no bubble 😔 great proximity to WEM and other amenities and our room had room which was wonderful!
Dawna
Stayed 2 nights in Mar 2024
Response from Gemma J. Cumarat - Guest Services Manager on 3 Apr,2024
Dear Dawna,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We are delighted to hear that you had a very comfortable stay and enjoyed the excellent breakfast we provided. It is always our goal to ensure our guests have a wonderful experience, and we are thrilled that we met your expectations. We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future.
6/10 Okay
Karen
Travelled with partner
25 Mar,2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is very dated (well used?) I would like to believe overall that it was clean and what looked to be dirty was just old and worn. Although they seemed to be doing major renovations in common areas probably should have started with the rooms. Although there is a restaurant across the parking lot there is nothing on site except for breakfast which was okay at best poor layout
Karen
Stayed 1 night in Mar 2024
Response from Gemma J. Cumarat - Guest Services Manager on 3 Apr,2024
Dear Karen,Thank you for sharing your feedback with us. We value your business and hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future.
6/10 Okay
Adam
Travelled with family and small children, Travelled with group
25 Mar,2024
Liked: Amenities
Disliked: Property conditions & facilities
Guest in room next to us were yelling and throwing things all night. Staff refused to switch our room or theirs. Lots of less than desirable guests
Adam
Stayed 2 nights in Mar 2024
Response from Gemma J. Cumarat - Guest Services Manager on 3 Apr,2024
Dear Adam,We apologize for the disturbance caused by neighboring guests. Our team strives to address such situations promptly. We regret any inconvenience and appreciate your understanding as we work to ensure a pleasant stay for all guests. We hope that you will give us another opportunity to provide you with a better experience in the future.
Response from Gemma J. Cumarat - Guest Services Manager on 3 Apr,2024
Dear Karl,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future.
Response from Gemma J. Cumarat - Guest Services Manager on 3 Apr,2024
Dear Nevada,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We look forward to welcoming you back for another exceptional stay in the future.
6/10 Okay
Charlene
Travelled with partner
20 Mar,2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms need renovation. Hopefully when done renovating the lobby they will do the rooms. Mattress was awful for sleeping. I wish it said it was under renovation when we booked.
Charlene
Stayed 3 nights in Mar 2024
Response from Gemma J. Cumarat - Guest Services Manager on 3 Apr,2024
Dear Charlene,We appreciate your feedback and apologize for any inconvenience. Please note that we are conducting renovations gradually. We'll address your concerns about the mattress comfort with our team. Thank you for bringing this to our attention. Hope to see you again soon.
Response from Gemma J. Cumarat - Guest Services Manager on 19 Mar,2024
Dear Krystal,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We look forward to welcoming you back for another exceptional stay in the future.
8/10 Good
Debra
Travelled with family and small children, Business traveller, Travelled with group
It was a ok stay considering the renovations going on, the bath tub shower unit was horrible. I wouldn’t shower there. Otherwise it was ok.
Debra
Stayed 2 nights in Mar 2024
Response from Gemma J. Cumarat - Guest Services Manager on 3 Apr,2024
Dear Debra,Thank you for taking the time to share your feedback with us. We are sorry to hear that the bath tub shower unit was horrible. We take all guest feedback seriously and will use your comments to improve our services. Hope to see you again soon.
Response from Gemma J. Cumarat - Guest Services Manager on 19 Mar,2024
Dear Alycia,Thank you so much for taking the time to share your review. We hope to have the pleasure of welcoming you back in the near future. Thank you again for choosing to stay with us.
10/10 Excellent
Delphine
Travelled with family, Travelled with family and small children
The staff were excellent. I was traveling with my son who became ill. The manager allowed us to cancel my sons room so my son cud move into my room. Thanks to this arrangement my son was well enough to fly home. I also had Amazon ship to the hotel and the staff called me for pick up.
Delphine
Stayed 6 nights in Mar 2024
Response from Gemma J. Cumarat - Guest Services Manager on 15 Mar,2024
Dear Delphine,Thank you for staying with us and for leaving us a great 5/5 review of your stay. Thank you for your kind words! We're glad we could accommodate you and your son during a challenging time. We hope to welcome you back in the future!
10/10 Excellent
Angela
Travelled with family, Travelled with family and small children
Quite enjoyed our stay. The staff was very helpful and friendly.
Angela
Stayed 2 nights in Mar 2024
Response from Gemma J. Cumarat - Guest Services Manager on 15 Mar,2024
Dear Angela,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We are delighted to hear that you had a very comfortable stay. We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future.
Almost everything perfect .. very friendly staff.
Negative !! Not enough electrical plug in’s for
Extreme cold weather ( -30 overnight )
John
Stayed 2 nights in Mar 2024
Response from Gemma J. Cumarat - Guest Services Manager on 15 Mar,2024
Dear John,Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that you thoroughly enjoyed your stay. We appreciate your valuable feedback, which helps us identify areas for improvement. We look forward to welcoming you back for another exceptional stay in the future.
10/10 Excellent
Rene
Travelled with family, Travelled with family and small children, Travelled with partner
Great room, great staff, great location, great amenities,
Rene
Stayed 2 nights in Feb 2024
Response from Gemma J. Cumarat - Guest Services Manager on 7 Mar,2024
Dear Rene,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We appreciate your kind words. We hope to have the pleasure of welcoming you back in the near future. Thank you again for choosing to stay with us.
Great stay! Big kudos to staff and management team on immediately finding a solution to an issue that arose due to on-going renovations. Clean rooms with lots of space. Great breakfast! Stayed before and will stay again!
Kyle
Stayed 2 nights in Feb 2024
Response from Gemma J. Cumarat - Guest Services Manager on 7 Mar,2024
Dear Kyle,Thank you for staying with us and for leaving us a great 5/5 review of your stay. I will share your feedback regarding your stay with the team. Hope to see you again soon.
Great spot for families, pool was nice and breakfast was great.
rachel
Stayed 3 nights in Feb 2024
Response from Gemma J. Cumarat - Guest Services Manager on 7 Mar,2024
Dear Rachel,Thank you for your 5/5 review and for staying with us. I am happy that the waterslide was big hit with your kids and that you enjoyed your overall stay with us at the Wingate by Wyndham Edmonton West. We hope to see you again soon.
Great location to mall! Nice big rooms! Clean and comfortable. Nice pool area for children. Good breakfast selection. Staff was great to deal with!
Kyle
Stayed 1 night in Feb 2024
Response from Gemma J. Cumarat - Guest Services Manager on 7 Mar,2024
Dear Kyle,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We are delighted to hear that you had a very comfortable stay and enjoyed the excellent breakfast we provided. It is always our goal to ensure our guests have a wonderful experience, and we are thrilled that we met your expectations. We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future.
8/10 Good
Bonnie
Travelled with family
23 Feb,2024
Liked: Staff & service, amenities
The staff were amazing. Was nice to have breakfast available in ams. The pool and exercise room were handy and the kids used both
Unfortunately there were renos happening and those doing them on our floor weren't very polite, or accommodating. ( one dude wasnt impressed when we had to get off the elevator)
Ia sure our next stay there will be better once the renos are done.
Bonnie
Stayed 2 nights in Feb 2024
Response from Gemma J. Cumarat - Guest Services Manager on 7 Mar,2024
Dear Bonnie,I am happy that our staff continues to provide excellent service to our guests and that you enjoyed the complimentary breakfast. Thank you for staying with us and leaving a review. We look forward to welcoming you again soon, especially after the hotel renovation. Take care!
The hotel was under renovations and smelled of paint in and outside of the room. The hot tub was also dirty and needs to be cleaned. The staff were all very friendly and helpful and the breakfast was good.
Jordan
Stayed 1 night in Feb 2024
Response from Gemma J. Cumarat - Guest Services Manager on 6 Mar,2024
Dear Jordan,We appreciate your valuable feedback, which helps us identify areas for improvement. Please accept our apologies for falling short of your expectations. I am happy that you enjoyed the service provided by the staff. We look forward to welcoming you again soon, especially after the hotel renovation. Take care!
Response from Gemma J. Cumarat - Guest Services Manager on 6 Mar,2024
Dear Kristyn,Thank you for staying with us and for leaving us a great 5/5 review of your stay. It is always our goal to ensure our guests have a wonderful experience, and we are thrilled that we met your expectations. We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future.
Response from Gemma J. Cumarat - Guest Services Manager on 7 Mar,2024
Dear Byron,Thank you for staying with us and for leaving us a great 5/5 review of your stay. See you again soon.
6/10 Okay
Deanna
15 Feb,2024
Deanna
Stayed 1 night in Feb 2024
Response from Gemma J. Cumarat - Guest Services Manager on 6 Mar,2024
Dear Deanna,Thank you for choosing to stay with us and for taking the time to share your experience. hope to welcome you back for another enjoyable stay in the future.