Hotels in El Hoyo

"Ismael, Juan Mendoza, Reyson, and Annamaria made this resort special. Do not let them go"

"All the staff at the bar during the morning/afternoon were the best i was there almost everyday if i was to go back I would go back just to sit at the bar and talk to them literally"

"Room was perfect! Staff were outstanding!"

"Great "

"The staff was extremely friendly and provided excellent customer service, always willing to assist and keeping us informed about resort activities. Our room was very clean; although a bit dated, cleanliness was never an issue. The food overall was very good, especially the buffet, which offered a great variety of options with excellent presentation. The buffet was consistently the best dining choice. We also had an excellent hibachi dinner experience at Ma Suri—great food, entertaining chefs, and very good service. Unfortunately, the à la carte restaurants did not meet the same standard. Service was inconsistent, and food quality was disappointing. Our Christmas Eve dinner at the French restaurant, Le Gourmet, was below expectations. While the presentation was nice, the food itself was not good, and one of the five entrées we ordered ran out without notice, showing a lack of staff communication. At the steakhouse, Rodeo Grill, service was slow, taking over an hour, and the steaks were overcooked and cold. Overall, we had an amazing experience. Customer service, cleanliness, activities, and airport transportation were excellent. The only downside was that tipping felt somewhat expected, and service noticeably improved afterward, which came across as a bit pushy. Our concierge, mayordomo Wilimier, was incredible and truly enhanced our stay."

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"Wonderful property will be back. 10 out of 10"

"Wish o had additional time to spend at the resort. It’s simply beautiful "

"Na"