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"Staff and management really made our stay! Hotel and amenities are good but it’s the attention from all hotel staff that will make us repeat guest. They make a point to remember you and your preferences. They’ll give you great recommendations and look out for your safety! Loved the hotel and its history too! "

"Cleanliness & amazing staff, everyone was very attentive & friendly. I will definitely book another stay here & will recommend it to all my friend & family. Gracias familia Velvet!! "

"Fast and friendly check-in. Clean and beautiful suite. Availability of snacks and beverages for purchase."

"Desk staff were very friendly, professional and always willing to assist with any questions. The restaurant offered a good buffet for breakfast with unique Mexican cuisine options...nice! Our first night there, the shower was clogged...we called the front desk and a team was dispatched immediately. They came in about 10 mins and repaired the issue; fantastic service. Only recommendation I would share is to vaccum the carpet better. I kept find long hairs all throughout...wasn't mine as I don't have long blonde and gray/white hair. Besides that, hey...really beautiful hotel located in a perfect spot with a shopping mall merely a few steps away. 👍 "

"Room was very clean staff was courteous pleasant experience would definitely go back easy acces to everything center of town"

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"Yes, very"

"Very professional and courteous staff, go the extra mile to be accommodating, I’m a global traveler and this is my favorite hotel anywhere in the world "

"Staff was courteous and helpful. Room was clean except for the shower. There was slippery yellow area around door stop on shower's floor. I reoorted it once but was never clean during my stay. I've encounter same cleaning issue in my previous visits. Over all, room is always spacious and clean. "