Dear Waleed,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Christophe ARTELS, Hotel Manager

Dear Adam,Thank you for taking the time to share your feedback.We are delighted to hear that our proximity to the airport and our value for money met your travel needs. It is our top priority to provide a convenient stay for our guests, especially those catching flights from Charleroi Airport.We appreciate your recognition of the room cleanliness and the overall condition of our hotel. Our team works diligently to maintain high standards, so it's rewarding to know that these efforts are noticed.Your commendation of our service is greatly valued. We strive to offer attentive and helpful service to all our guests, ensuring a comfortable and enjoyable stay.We hope to welcome you back.Best wishes,Christophe ARTELS, Hotel Manager

Dear Adrian,We appreciate the time you took to provide this feedback.We're delighted you appreciated the proximity of our hotel to the airport, ensuring a convenient stay for travelers like yourself. We also strive to maintain high standards of cleanliness, so we're pleased to see this reflected in your feedback. We regret to hear that you found the access to our property less than ideal. While we are close to the airport, we understand that the signage and pedestrian pathways may not have met your expectations. We always encourage our guests to contact the reception for guidance on locating the hotel from the airport.We hope to have the opportunity to welcome you back in the future.Best regards,Christophe ARTELS, Hotel Manager

Dear Louisa, Thank you very much for the time you have taken to let us know your opinion about your stay at Hotel Ibis Budget Charleroi Aeroport.We are glad that your stay met your expectations.However, we are sorry that you did not find the taxi to and from the airport to be convenient for you and we have duly taken note of your remarks. Please rest assured that your comments regarding the shuttle have been duly noted and taken into consideration.The entire team hope that we have the pleasure of seeing you in the future. Best regards,Christophe ARTELS, Hotel Manager

Dear Guest,Thank you for taking the time to share your feedback.We're sorry to hear that certain aspects of your stay did not meet your expectations. While it's true that we do not offer in-room kettles, we strive to provide a variety of amenities such as our breakfast service starting at 4.30 am, which includes a range of hot drinks. We understand the importance of having access to hot water and will take your feedback into consideration. We also offer a selection of prepared meals and a vending machine for snacks and beverages, aiming to cater to our guests' needs around the clock. Our team works diligently to ensure our rooms are clean and comfortable, and we regret if this was not reflected during your visit.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Christophe ARTELS, Hotel Manager

Dear Sergei,Thank you for taking the time to share your feedback.We're delighted to hear that our proximity to the airport made your travel convenient and that you found the room to be clean and the overall condition of our hotel to your satisfaction. We appreciate your recognition of the value we offer. It’s also gratifying to know that our service met most of your expectations.While we note your rating on room amenities, we'd like to remind you that guests have access to a range of amenities, including our Sweet beds by Ibis, and can request items such as extra pillows and a hairdryer with a deposit. Our team strives to provide a comfortable stay, and we're always here to assist with any needs you may have during your visit.We hope that you will stay with us again many more times in the future. Best wishes,Christophe ARTELS, Hotel Manager

Dear Miguel,Thank you very much for this kind review.We're thrilled to hear that you found our staff friendly and enjoyed our breakfast offerings. Our team takes great pride in providing clean accommodations and we're delighted that this was reflected during your stay. We acknowledge that while our hotel's condition met most of your expectations, there might be areas that we can improve upon. Rest assured, we are continually striving to enhance our guest experience.We look forward to seeing you again on your next visit.Best wishes,Christophe ARTELS, Hotel Manager

Cher Bartlomiej,Merci de nous faire part de votre retour d’expérience.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir très prochainement,Christophe ARTELS, Hotel Manager

Dear Jade, Thank you so much for these kind comments about your stay.We're delighted to hear that our team's hospitality contributed positively to your stay and that the proximity to the airport was convenient for you. It's also wonderful to know that the cleanliness of your room and the overall condition of our hotel met your expectations, as we strive to maintain high standards for our guests. We appreciate your recognition of the amenities provided in your room and are glad they enhanced your visit.It would be a pleasure to welcome you back. Best wishes,Christophe ARTELS, Hotel Manager

Dear Jakub,Thank you for your review.We are delighted to hear that you found our staff friendly and the bed comfortable during your stay. Our team strives to provide a pleasant experience for all our guests.We apologize for any inconvenience caused by the noise from the hallways. While our hotel has good soundproofing from outside noise, we understand that interior soundproofing may not be perfect. We appreciate your understanding and thank you for mentioning the provided earplugs as a helpful solution.We hope to have the opportunity to welcome you back.With very best wishes,Christophe ARTELS, Hotel Manager

Dear Brent,Thank you for this positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Christophe ARTELS, Hotel Manager

Dear Stav,Thank you for sharing this positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Christophe ARTELS, Hotel Manager

Dear Emanuel,Thank you for your kind review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,Christophe ARTELS, Hotel Manager

Dear Oluwatoyin, Thank you very much for the time you have taken to let us know your opinion about your stay at Hotel Ibis Budget Charleroi Aeroport.We are glad to hear that you appreciated the condition of our hotel, which has been recently renovated in 2017. However, we are sorry to learn that you found the room cleanliness and comfort to be below your expectations. We take pride in maintaining a high standard of cleanliness and comfort for our guests, and our housekeeping team cleans the rooms daily. We will address your concerns with our team to ensure that we continue to improve our services.We look forward to welcoming you back for another pleasant stay. Best wishes,Christophe ARTELS, Hotel Manager

Hi there,Thanks for taking the time to share your review.We are delighted that you had a very enjoyable stay and that we were able to meet all of your expectations, especially with our superb location.We would also like to take this opportunity to express thanks of the entire team for your kind words.However, we regret that your bed was not to your personal taste and have noted your feedback.We hope to welcome you back on future occasions.Best wishes,Christophe ARTELS, Hotel Manager

Dear Caitlyn, Thank you very much for the time you have taken to let us know your opinion about your stay at Hotel Ibis Budget Charleroi Aeroport.We are glad to hear that you found our facility clean and appreciated the kindness of our staff during your check-in. However, we apologize for the inconvenience you faced with the shower and the soap dispensers. We will ensure that our housekeeping team addresses these issues promptly.We understand that the mattress may not have been to your preference, as comfort levels vary for each individual. We appreciate your feedback on this matter. Regarding the vending machines, we apologize for the inconvenience caused by the cash-only payment method. We will take your suggestion into consideration for future improvements. It's great to know that you enjoyed the pizza from the vending machine outside.We apologize for any confusion during the check-out process and the shuttle service. Our shuttle service can indeed get busy, and we recommend booking it in advance to secure a spot. As for the food options, we do offer microwave meals at the reception, and while there are no restaurants within walking distance, a taxi can be arranged to reach nearby dining options.We look forward to welcoming you back for another pleasant stay. Best wishes,Christophe ARTELS, Hotel Manager

Dear Bernadetta,Thank you for this great feedback about your recent stay.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back. Best wishes,Christophe ARTELS, Hotel Manager

Dear David,Thank you for this positive feedback.We are pleased that we were able to meet your expectations.We would be delighted to welcome you back on another occasion.Kind regards,Christophe ARTELS, Hotel Manager

Dear Darian,Thank you for taking the time to share your feedback.We are sorry your stay was not as good as we would have liked.We would welcome your suggestions on how we could have improved your experience.We hope to be able to welcome you back on a return visit for an improved stay.Best regards,Christophe ARTELS, Hotel Manager

Dear Darian,We appreciate the time you have taken to share your feedback.We are sorry your stay was not as enjoyable as we would have liked.However, we would love to know what would have made your stay even better.We look forward to seeing you again in the future.Kind regards,Christophe ARTELS, Hotel Manager

Dear Guest,We appreciate that you took the time to share your experience with us.It means a lot to know that you were so pleased with our location. However, we regret that other aspects of your stay did not meet expectations. Please accept our sincere apologies. We have duly noted all your comments. Your feedback will be very useful as we make the necessary corrections.We would be delighted to welcome you back for another stay.Best regards,Christophe ARTELS, Hotel Manager

Dear Farzana,Thank you for such a positive review of your stay.We are pleased that we were able to meet your expectations.We hope that you will visit us again in the future. Kind regards,Christophe ARTELS, Hotel Manager

Dear Matthew,Thank you for such a positive review of your stay.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,Christophe ARTELS, Hotel Manager

Dear Kathleen,Thank you for this kind feedback concerning your visit.We are pleased that we were able to meet your expectations.We look forward to welcoming you again. Best regards,Christophe ARTELS, Hotel Manager

Dear Velislava,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back in the future.Kind regards,Christophe ARTELS, Hotel Manager

Dear Dalila,Thank you for rating your recent stay.We regret we were not able to meet all your requirements.We would welcome your further information on how we could have better met all your expectations.We hope to welcome you back. Best regards,Christophe ARTELS, Hotel Manager

Dear Guest,Thank you for sharing this positive feedback of your stay.It is rewarding to know that you had a great stay with us. Our hotel aims to provide a memorable experience with our high standards and quality service and we are delighted that we were able to meet all your expectations.Christophe ARTELS, Hotel Manager

Dear Abimael,It's a real reward to receive such a great review.We are glad that you had a pleasant stay with us and appreciated our convenient location. However, we wish it had been completely satisfying and always welcome any suggestions for improvement.We look forward to seeing you on your next visit to our hotel. Best wishes,Christophe ARTELS, Hotel Manager

Dear Ariadni Maria.Thank you very much for sharing your positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again on your next stay.Best wishes,Christophe ARTELS, Hotel Manager

Dear Ofir,Thank you for your positive review, we appreciate it.We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back in the future.Best wishes,Christophe ARTELS, Hotel Manager

Dear Thomas,Thank you for reviewing your recent stay.We are pleased that you had a pleasant stay with us and appreciated our high standardsHowever, we feel we offer a wide range of quality food items at breakfast for a competitive price, nonetheless, we always welcome any suggestions on how we could improve.We hope you will return to enjoy these improvements first hand.Best wishes,Christophe ARTELS, Hotel Manager

Dear William, Thank you for your review.We are delighted that you had a pleasant stay with us and appreciated the dedicated service of our team. We try to keep our rates as competitive as possible but they can fluctuate depending on demand and certain times of the year. Please don't hesitate to contact us for any special offers that might be available.The entire team hope to welcome you back again. Kind regards,Christophe ARTELS, Hotel Manager

Dear Frédéric, Thank you for your rating. We are glad your stay was enjoyable. We would certainly like to learn more about that in a private message. We hope to welcome you back for a return visit, Best regards, Christophe ARTELS, Hotel Manager

Dear Kristin, Thank you for positively reviewing your stay. We are happy that everything was to your satisfaction; we always aim to meet and where possible exceed our guests' expectations. We appreciate your recognition of our team member's excellent service, the person concerned will be very pleased to learn of the impact they had on your experience. We look forward to welcoming you back. Kind regards, Christophe ARTELS, Hotel Manager

Dear Liat, Thank you for letting us know how you rated your recent stay. We are glad we met your expectations. A private message with further details would be gratefully received. We look forward to the pleasure of seeing you again in the future. Kind regards, Christophe ARTELS, Hotel Manager

Dear Douglas, Thank you for taking the time to rate your stay. We are very sorry not to have been able to meet your expectations. We would welcome your suggestions on how we could have improved your experience. We hope to welcome you back for a return visit, Best regards, Christophe ARTELS, Hotel Manager

Dear Ido, We appreciate this positive rating. We are glad that your expectations were met. We would love to know how we could have improved your experience with us. We look forward to the pleasure of seeing you again in the future. Kind regards, Christophe ARTELS, Hotel Manager

Dear Brandy, Thank you very much for the time you have taken to let us know your opinion about your stay at Hotel Ibis Budget Charleroi Aeroport. We are very sorry to hear that you were disturbed during your stay. Had we been aware during your stay, we would have sought an immediate solution. We are otherwise pleased to hear that our high standards and friendly service met your expectations and thank you for your kind mention of our handy location. We look forward to welcoming you back for another pleasant stay. Best wishes, Christophe ARTELS, Hotel Manager

Dear Paul, Thank you for reviewing your stay. Our team members always go out of their way to ensure they deliver the best service possible, so we are disappointed that you felt one of our team did not meet our standards. This will be addressed with the concerned party and extra training carried out to ensure this situation is not repeated in the future. Please accept our sincere apologies. We do hope that you will return on another occasion. Best regards, Christophe ARTELS, Hotel Manager

Dear Ludmila, Thank you for your feedback, We're sorry to hear that we did not meet all your expectations. We regret to inform you that we were not able to grant you cancellation without a charge when you had asked us. The exact policy is in the Terms & Conditions which is located on the website where you placed your initial booking. We hope to welcome you in the future. Kind regards, Christophe ARTELS, Hotel Manager

Dear Omar, Thank you for this positive feedback. We aim to make every experience with us a memorable one, so it is very rewarding to receive a message of satisfaction from a recent guest. It is an incentive for our team members to continue with their efforts to uphold our high standards. We hope we have the pleasure of seeing you on many more occasions. Best regards, Christophe ARTELS, Hotel Manager

Dear Stephen, Thanks for this top rating. We are glad your stay was perfect. Again, thank you very much. We look forward to the pleasure of seeing you again in the future. Kind regards, Christophe ARTELS, Hotel Manager

Dear Walid, Thank you for taking the time to share your review. Thank you for choosing to stay with us. We are sorry that your recent experience did not match your expectations. The comfort and satisfaction of our guests is our top priority and we are sorry that you did not make us aware of any of your concerns during your stay, as we would have endeavoured to find you a satisfactory and speedy solution. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Christophe ARTELS, Hotel Manager

Dear Guest Thanks for this top rating. We are very pleased you had a perfect stay. Again, thank you very much. Best regards, Christophe ARTELS, Hotel Manager

Dear Charlotte, Thank you for letting us know how you rated your recent stay. We are sorry that not everything was to your satisfaction. We would love to know what would have made your stay even better. Best regards, Christophe ARTELS, Hotel Manager

Dear Josef, Thank you for taking the time to review your stay. We are very sorry for this unfortunate situation, however, it is very clear on all booking sites that our rooms are for a maximum of 3 people, children included and these do have to be enforced. Unfortunately, due to the current situation and following official guidelines, we would not have been able to let a person stay in the lobby area for such a long period of time. We understand that the pandemic is causing a lot of problems for many people and our top priority is to keep all our guests safe as well as our team members and count on your understanding of the situation. We will, nevertheless be looking into the issue with the refund. We hope you will consider staying with us again in the future. Best regards, Jean-Christophe IMBERT, Hotel Manager

Dear Paula, We would like to thank you for your rating. We are glad that this was to your satisfaction. However, we would welcome your suggestions on how we could improve your experience. We hope to have the pleasure of seeing you again in the future. Kind regards, Jean-Christophe IMBERT, Hotel Manager

Dear Ramona, We are grateful for this kind rating of your recent stay. We are glad we met your expectations. We would welcome your suggestions on how we could improve your experience. We hope to have the pleasure of seeing you again in the future. Kind regards, Jean-Christophe IMBERT, Hotel Manager