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Reviews of Apollo Guest House

Apollo Guest House
Via Nazionale 7, Florence

Reviews

9.6

Exceptional

Rating 10 - Excellent. 233 out of 302 reviews" "
Rating 8 - Good. 56 out of 302 reviews" "
Rating 6 - Okay. 9 out of 302 reviews" "
Rating 4 - Poor. 4 out of 302 reviews" "
Rating 2 - Terrible. 0 out of 302 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

4/10 Poor

darrin, evansville

Liked: Staff & service
NOISE!!! This was the noisiest place I have ever stayed at. Do not stay here if you are a lighter sleeper. You hear everything, everybody, and anything that drives by the building. Late night trash pickup, 2am street sweepers- so loud, 5am trash pickup again?? You get woken up every 2 hours. Warning Do not stay on this street! You will regret and remember this review at 2am
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very good to us, and check-in was very neatly organized. The rooms were very comfortable, and the hotel was located close to the train station and the very beautiful Florentine streets! They let us keep our luggage before check in and after checkout and have been very accommodating. The price was perfect, and the room was fairly spacious. This was a very good guest house.
Stayed 1 night in Mar 2024
Response from Criceyda on 7 Apr,2024
Thank you so much for your review

10/10 Excellent

Sampath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Elisa on 1 Apr,2024
Thank you for your feedback

10/10 Excellent

Camille

Great location, pleasant rooms.
Stayed 2 nights in Mar 2024
Response from Elisa on 17 Mar,2024
Thank you Camille for your review. We hope you can still be our guest in Apollo. See you soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff extremely friendly and accommodating. Moden and clean room. Location close to train station and markets.
Stayed 2 nights in Mar 2024
Response from Elisa on 17 Mar,2024
Thank you Davi, it was a pleasure to have you as a guest and to know that you appreciated so much the work of all of us. I wish you and your wonderful family a good stay in Rome and a good journey home. Come back soon and tell your friends about us.Best wishes to you.

10/10 Excellent

roberto, Montgomery Village

Stayed 2 nights in Nov 2023
Response from fabrizio on 19 Jan,2024
Thank you for your review.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we were looking for.
Stayed 1 night in Nov 2023
Response from Claudio on 25 Nov,2023
Thank you for your review.

10/10 Excellent

Myoung Jae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, nice and clean, friendly staff!!
Stayed 1 night in Nov 2023
Response from Claudio on 21 Nov,2023
Thank you for your review, your satisfaction is ours.We wait for you soonClaudio Apollo Guesthouse staff

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced. Easy walking distance to major attractions. Great area for restaurants.
Stayed 5 nights in Nov 2023
Response from Claudio on 7 Nov,2023
Thanks for your review.We wait for you soon.

6/10 Okay

Randal

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Criceyda on 14 Oct,2023
thank you for your review

8/10 Good

Eric, Canmore

Stayed 1 night in Sep 2023
Response from Criceyda on 14 Oct,2023
thank you for your review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Criceyda on 18 Sept,2023
Thank you for your review

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Great price, location and very comfortable rooms.
Stayed 1 night in Aug 2023
Response from Claudio on 4 Sept,2023
Thank you for your review, we hope to see you again here.

10/10 Excellent

helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lovely property, exactly as described. Comfortable and great aircon when needed
Stayed 4 nights in Aug 2023
Response from Claudio on 1 Sept,2023
Good morning, thank you for your review.We hope to see you again soon.

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place great location
The Apollo Guesthouse was perfect for our family. It was close to the train, spacious, and clean. I would highly recommend it.
Stayed 2 nights in Jul 2023
Response from Adriana on 30 Jul,2023
Thank you very much for your review , we hope to see you soon in our guesthouse.

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here are so nice and the place is so clean. Breakfast was served to our room and the location in Rome is just crazy. We just loved our stay here. Thank you so much. Amanda and Shawn July 1,2,3.
Stayed 1 night in Jul 2023
Response from Adriana on 30 Jul,2023
Thank you very much for your review , we hope to see you soon in our guesthouse.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property, excellent location and great communications with management / ownership.
Stayed 1 night in Jun 2023
Response from Adriana on 30 Jul,2023
Thank you very much for your review , we hope to see you soon in our guesthouse.

10/10 Excellent

meliza

Stayed 1 night in Jun 2023
Response from Adriana on 30 Jul,2023
Thank you very much for your review , we hope to see you soon in our guesthouse.

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from fabrizio on 6 Jul,2023
Thank you for your review

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful unit and a wonderful location! Absolutely recommend staying here if ever in Florence. So close to the train station but also all the sites. The room was very comfortable and the AC was powerful. Loved it!
Stayed 2 nights in Jun 2023
Response from fabrizio on 6 Jul,2023
Thanks for your review. I hope you can tell all your friends to come to the apollo when they are in Florence.

6/10 Okay

Cherie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed two nights. Check-in instructions were accurate. Room was not fully cleaned upon our arrival, but the staff was responsive and fixed it immediately. Neighborhood is congested and chaotic. Watch out for pickpockets. Entrance to building is on a narrow sidewalk on a busy street. Close to train station however.
Stayed 2 nights in Jun 2023
Response from fabrizio on 6 Jul,2023
Thanks for your review. We are in the historic center of Florence which is visited every year by over 20,000,000 people, it is normal that there are many people on the street. Unfortunately we cannot prevent it in the streets of the city

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diamond in the rough
Don’t let the look from the outside question your choice. This place is GREAT! The comforts you’ll enjoy are fantastic, and the location can’t be beat.
Stayed 1 night in May 2023
Response from Adriana on 8 Jun,2023
Thank you very much for your review , we hope to see you soon in our guesthouse.

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location -steps from the train station and then close to major Florence sites. Huge room, clean and convenient:
Stayed 1 night in May 2023
Response from Adriana on 8 Jun,2023
Thank you very much for your review , we hope to see you soon in our guesthouse.

10/10 Excellent

Lyner

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location excellent facilities.
Stayed 2 nights in May 2023
Response from Adriana on 25 May,2023
Thank you very much for your review , we hope to see you soon here.

6/10 Okay

Mathew

Travelled with partner
Liked: Amenities, property conditions & facilities
Pros- 1) Great location (kinda), close to train station and walking distance to most attractions in Florence. Lots of homeless people and questionable characters at night though. Felt unsafe a bit. 2) Contactless check in/ room entry. 3) Free tea/coffee and cold water in room. 4) A/C worked wonderfully. 5) Big comfy bed 6) Nice shower but not much hot water. Cons- 1) Room was dusty and not very clean, especially the floor. My white socks were brown after walking around for a bit. 2) Bedding was dirty and we found multiple cigarette burns, brown stains and what looked like ink stains. If you’re gonna do white bedding, it should be visibly clean at the very least. 3) Elevator is tiny and terrifying. 2 people and 2 suitcases and we were crammed in so tight the door barely shut. 4) Rooms aren't sound proofed well and all hallway noise is heard. We had noisy neighbors who were extremely loud until 1 AM. 5) Check out is at 1030 AM sharp- none exceptions. 6) Nowhere to safely store luggage after check out. You can leave luggage unattended in the empty hallway but anyone walking by can steal if they chose to. 7) Next door to hotel they were doing construction and we had to hear jack hammering from 8 AM until 6 PM. It was awful. 8) Towel drying rack in the bathroom did not work, or if it did there was no obvious method of turning it on. All in all it was decent and I’d probably book again just for AC and location.
Response from ApolloGuestHouse on 21 May,2023
we are sorry you found our rooms not that clean and noisy: surely we'll try to do better.10:30 for the check out sounds fair as we need to clean the rooms for the coming guests (otherwise how can we improve our cleaning efficency?).We are sorry about the constructions works close to the guesthouse but surely we cannot do anything to avoid those kind of inconvenience.Thank you anyway

10/10 Excellent

Sugeidy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location feeling home. Room and bathroom very clean. Close to manu attractions and walkeable almost everywhere.
Response from Adriana on 31 Mar,2023
We thank you for your review.We are happy that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Janett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, close to the train station. The room was big and comfortable. Clean and modern.
Response from Adriana on 31 Mar,2023
We thank you for your review.We are happy that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Ishmael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant apartment that is in perfect location
Stayed here on a family vacation trip. Location was perfect since it is close to the train station... There were 5 of us and our room was big enough that each kids had their own space to unwind... Clean bedrooms... nice bathrooms… nice kitchen and a little breakfast table and overall a pleasant place to stay! We will definitely come back here the next time we visit Florence.
Stayed 3 nights in Mar 2023
Response from fabrizio on 8 Mar,2023
thank oyu so much for your review

8/10 Good

Rajendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice guest house close to Florence train station
Nice guest house close to Florence station with an elevator. There is no 24x7 reception but provided instructions for getting keys and check-in were very clear. Only issue I noticed was with sewer smell from bathroom in one of the room. I told them about this issue and they assigned me a different room next day. I was lucky that they had free room available next day.
Stayed 1 night in Jan 2023
Response from Fabrizio on 9 Feb,2023
thank you very much for your review. We have solved the problem of bad smell, which unfortunately is a problem in the sewers of Florence.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from fabrizio on 7 Oct,2022
Thank you for yuor 10

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place really worked great for me - very near train, clean and cute, really helpful staff. It was just a bit noisy and a rather strange building. I’d go again.
Stayed 1 night in Sep 2022
Response from fabrizio on 14 Sept,2022
thanks. I hope to see you again

10/10 Excellent

Katherine T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very modern and updated. It was probably the nicest room of our stay. The bed was comfortable, and the shower was awesome. The check in was very easy. We never actually met the proprietors. Everything was self service, which was clear and very easy to navigate. We really enjoyed staying close to the train station, and we were only a 10 minute walk to the Duomo.
Stayed 3 nights in Jul 2022
Response from fabrizio on 4 Aug,2022
Thanks for your review and for having appreciated our way of working. You tell your friends that Apollo is the best place to sleep in Florence

10/10 Excellent

Florine

Stayed 1 night in Jul 2022
Response from fabrizio on 4 Aug,2022
thanks

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the Apollo Guest House very much- The room was excellent- large, very modern and clean.. I have stayed in several hotels in this part of Florence at similar price points and this is definitely none I would recommend and use again. Note that this is a self-check in place. Following the instructions to get into the building, up the lift and into the hotel is a bit tricky. I had to help out a family who seemed quite baffled by the process. The place suited me as I just wanted a very nice quiet room while I stayed in Florence and that is exactly what I got.
Stayed 1 night in Jul 2022
Response from ale on 15 Jul,2022
Many thanks for beautiful words....

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting in to the room was a bit of a challenge since there is no front desk. The actual room was delightful.
Stayed 1 night in Jun 2022
Response from ale on 15 Jul,2022
wow !!! thank you very much

10/10 Excellent

Aramesh

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacey clean room, close to everything, great touristy area, and liked the feeling of being in one’s own apartment instead of being in a hotel.
Stayed 1 night in Jul 2022
Response from Fabrizio on 7 Jul,2022
i m very happy to read this message...thanks ! is important for us to know our guest fell themself as at home.

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Jun 2022
Response from Fabrizio on 2 Jul,2022
Thank for your review. Tell to your friends that Apollo is the best choice to sleep in Florence

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
E stato bellissimo, un appartamento così comodo, pulito. Siamo stati come a casa nostra
Stayed 2 nights in Jun 2022
Response from Fabrizio on 30 Jun,2022
Grazie Monica per la tua recensione. Speriamo di avere ancora la vostra bella famiglia come nostri osipti all'Apollo

10/10 Excellent

Tessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Apollo Guest house! Huge clean room
Loved Apollo Guest house! The room was huge! It was very clean. The beds were very comfortable. The shower was great. Very very convenient location right next to the train station. Definitely would stay here again and definitely would recommend.
Stayed 1 night in Jun 2022
Response from fabrizio on 11 Jun,2022
Thanks for your review. We are really happy that you have found you well in the apollo. As your friends who, if they want to sleep in Florence, apollo guesthouse is the right choice.

10/10 Excellent

Pawan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience. Sometimes bit noisy due to traffic on street in the morning.
Stayed 2 nights in May 2022
Response from fabrizio on 11 Jun,2022
Thankyou for your review. Our windows are soundproofed but if you stay with windows open maybe you can see voice and traffic from the street

10/10 Excellent

Roxana, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Apollo. They were our 3rd stop on our Italy trip and were dissatisfied with the other locations we had stayed where a Tuscan charm was the synonym for unkept, unclean and awful. Apollo was clean, modern and made our arrival seamless with their set-up. Highly recommended and top of our list for our next trip to Florence.
Stayed 1 night in May 2022
Response from fabrizio on 11 Jun,2022
Thanks for your beautiful words. These reviews make us work with even more enthusiasm. Of your friends when you come home that if they want to sleep in Florence the best choice is Apollo guesthouse

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2022
Response from alessandro on 3 Apr,2022
many thanks!!!

10/10 Excellent

Rody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apollo Guest House is perfectly located just feet from Santa Maria Novella Train Station and offers complete autonomy. You can walk to all the wonders Florence has to offer and easily hop on a train to explore neighboring cities. Alessandro is very responsive and accommodating. This will be our go to place when we visit Florence again.
Stayed 3 nights in Mar 2022
Response from alessandro on 13 Mar,2022
Many thanks, i m very gratefull ...is very important for me if you fell yourself as at home, best regards

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived and tried to get in the front door, we couldn't because the power on the block had been turned off for some reason. We were in communication via WhatsApp and they quickly sent someone with a real key to get us in the door. After about 30 mins, the power came back on and we were able to drop our bags and make it just in time for our guided tour. This property is close to the train station and on the top floor of a building. The room was nice, the bed was firm, and the bathroom was large. The service was good and checkout the next morning was easy.
Stayed 1 night in Oct 2021
Response from Fabrizio on 12 Oct,2021
Thanks for your review

6/10 Okay

FIRAT

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No wifi more problem
Stayed 1 night in Sep 2021
Response from ale on 6 Oct,2021
; ) ahhhhahh was in all centre zone ! probelms in the zone... ...is the same, thanks

8/10 Good

Mengqian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Apollo Guest House is on a top floor of a building at a 2-street corner, very close the the train station and many museums and basilicas. It’s gated by many locked doors, which makes us feel very safe. We like the self check-in checkout process during COVID time. We also like the eco-friendly action that they only change towels after 3 nights. Cons: there are a few noise issues. The room we stayed has 2 swing doors to the balcony facing the “courtyard”, but the “courtyard” actually has one side opening to a street. The swing door to the balcony is not very soundproof. The first night there are some people yelling on the street at 3am, which waked my husband, so make sure you wear earplugs.
Stayed 3 nights in Sep 2021
Response from Fabrizio on 20 Sept,2021
Thank you for your review. The windows actually have double frames and if closed well they are soundproofed. Unfortunately, if at 3 in the morning people scream in the street we can not do anything.

10/10 Excellent

MIRO, SAUGUS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is impeccable clean . Great . We love it . The host was very gentil . Thank you
Stayed 3 nights in Sep 2021
Response from fabrizio on 20 Sept,2021
Thanks for your review. I hope you will tell your friends to come to the apollo for their vacation in florence

8/10 Good

Expedia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021
Response from Fabrizio on 16 Aug,2021
Grazie per la tua recensione e per averci scelto.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great guest house
Excellent guest house. The room is spacious and they have shared kitchen with other tenant. Location is right in front of train station. Water pressure was really great except on our last day of stay.
Stayed 2 nights in Jun 2021
Response from fabrizio on 27 Jun,2021
thank you so much