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Rating 10 - Excellent. 310 out of 1000 reviews" "
10 - Excellent
310
Rating 8 - Good. 374 out of 1000 reviews" "
8 - Good
374
Rating 6 - Okay. 169 out of 1000 reviews" "
6 - Okay
169
Rating 4 - Poor. 78 out of 1000 reviews" "
4 - Poor
78
Rating 2 - Terrible. 69 out of 1000 reviews" "
2 - Terrible
69
8.0/10
Cleanliness
8.0/10
Staff & service
7.4/10
Amenities
7.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
6/10 Okay
Mark
Travelled with family
26 Apr,2024
Liked: Staff & service
The smallest room we've ever been in! Basically didn't want to go back there until it was bed time
Mark
Stayed 2 nights in Apr 2024
Response from Aurum Hotels - Firenze on 26 Apr,2024
Good morning, we are sorry that the room was not up to your standards.
Hotel is in a great location, close to both the train station, tram and Duomo. Hotel room is small but it's not unmanageable especially if you're just using it as a place to sleep. Only issue was with the amount of mosquitoes that were in the room, this meant that I could not keep the window open and spent some time trying to kill them as the noise kept me up at night.
Lauren
Stayed 4 nights in Mar 2024
Response from Aurum Hotels - Firenze on 10 Apr,2024
Good morning, thank you for your review and rating. We are disappointed about the mosquitoes. The reception is open 24 hours a day, the problem was resolved promptly if it was reported. Best regards
8/10 Good
Daniel
4 Apr,2024
Liked: Cleanliness, staff & service
Hotel was clean and tidy but very noise from the outside. There was electric blinds in the room to cover the window but it did not block out the light from outside so room was very light. They are trying to be eco friendly by limiting power to cartons things in the room so the air conditioning did not work constantly was intermittent. Breakfast was very spear and limited with options.
Daniel
Stayed 2 nights in Apr 2024
Response from Aurum Hotel -Firenze- on 6 Apr,2024
Good morning, thank you for your evaluation. We do not have timetables for the use of the air conditioner. The reception is always available and operational. Best regards
Great location. Room is very tight. Way smaller than expected.
Please watch out they only accept cash for city taxes.
NAMHOON
Stayed 2 nights in Mar 2024
Response from Aurum Hotels - Firenze on 20 Mar,2024
Good morning, thank you for the review, customer satisfaction is our priority
8/10 Good
Daniela
Travelled with partner
15 Mar,2024
Nice and close to the train station. A lot of foot traffic in front of the hotel. Nicely place for walking to attractions. Room was a little dirty and the TV did not work. Oddly the windows don't look. Because it's right on a busy street, it can be loud at night
Daniela
Stayed 2 nights in Mar 2024
Response from Aurum Hotels - Firenze on 15 Mar,2024
Hello, thank you for your review. We are sorry about the TV but you could have mentioned it to the reception who would have resolved the problem immediately. All the windows in the rooms are working.
It's a 5 minutes walk to the Firenze Santa Maria Novela station so it's very convenient for doing day trips. The hotel is walking distance to the Duomo & most museums. It also has a good selection of breakfast options. Staff is friendly. I'll definitely will stay here again and recommend it.
cielo
Stayed 16 nights in Feb 2024
Response from Aurum Hotels-Firenze- on 1 Mar,2024
Good morning, thank you for the review, customer satisfaction is our priority
8/10 Good
Radostina
21 Feb,2024
Radostina
Stayed 4 nights in Feb 2024
Response from Aurum Hotels -Firenze- on 21 Mar,2024
Good morning, thank you for the review, customer satisfaction is our priority
Buongiorno, grazie per la valutazione, la soddisfazione dei clienti è la nostra priorità
8/10 Good
Sabrina
Business traveller
4 Feb,2024
It’s a little too close to the train station
Sabrina
Stayed 3 nights in Feb 2024
Response from Aurum Hotels-Firenze- on 9 Feb,2024
Good morning, thank you for your rating, customer satisfaction is our priority
10/10 Excellent
Micaela
Business traveller
29 Jan,2024
Liked: Room comfort
Friendly staff and clean rooms. Rooms are a bit tight, so if you have a lot of luggage there won't really be much room in the room to store everything.
All in all a great pace to stay while in Florence.
Micaela
Stayed 6 nights in Jan 2024
Response from Aurum Hotels - Firenze on 31 Jan,2024
Good morning, thank you for the review, we do everything to satisfy our customers. Thank you
Response from Aurum Hotels - Firenze on 31 Jan,2024
Buongiorno, grazie per la valutazione, la soddisfazione dei clienti è la nostra priorità
4/10 Poor
Shakir
Travelled with family, Travelled with partner
18 Jan,2024
Disliked: Staff & service, amenities
They’ve attempted to remodel the place but none of the electronics in the room worked, not even the phone. Also plumbing has issues (shower drain backed up). The bathroom remodel was strangely done and the layout was extremely tight even though there was space to do it right. Shame. They tried; but failed. For this price, I expected better quality and staff wasn’t too friendly.
Shakir
Response from Aurum Hotels - Firenze on 22 Jan,2024
Good morning, we are sorry for the review, we work every day to improve the quality of our services
All in all it was lovely. Comfortable bed and cosy room. However, breakfast was a little underwhelming. Perhaps some more variety, and egg holders in case someone wants soft not hard boiled eggs. Also, a kettle and a couple of cups and tea bags/ coffee sachets in the room would be a nice touch. So your guests can make themselves a cup when chilling in their room. It s a nice touch.
Edward
Stayed 7 nights in Dec 2023
Response from Aurum Hotels - Firenze on 7 Jan,2024
Good morning, thank you for the review, customer satisfaction is our priority. We don't have a kettle, but the breakfast room is always available.
The location was the best.
Its only 5 minutes from the train station and the most important places to visit in Florence are a 10 minutes walk.
The rooms are small but nice, clean and comfortable.
Anastasia M.
Stayed 8 nights in Nov 2023
Response from Aurum Hotels-Firenze- on 29 Nov,2023
Good morning, thank you for your review, we are happy for your satisfaction
I believe they gave me their worst room location. Next to elevator. On street. Gaps in widow and door created a huge draft. Lcd on heater made it an unwanted nightlight. Blinds were woefully inadequate. Light came from outside lights, cars and sun. Sewer smell from plumbing. Charged double the tax my other hotel in florence did. I have a sore throat now. Felt perfect before i stayed here. And obviously tired as hell because i got no sleep because of them. Sadly all these problems are easily solved if they cared.
Nikolas
Stayed 1 night in Nov 2023
Response from Aurum Hotels - Firenze on 21 Nov,2023
Hi, the problems could have been solved if you had reported it to the reception in real time. In our rooms everything is working but if there was a maintenance problem the reception would have solved it promptly. We are sorry for your experience but the everything is collected in the hotel.
I would give them 5 stars, if they offered shampoo as pictures. Everything was really awesome, staff, building, breakfast, environment and safety.
The soap in bathroom smells terrible, they don't offer shampoo and location as pictures.
masih
Stayed 7 nights in Nov 2023
Response from Aurum Hotels - Firenze on 19 Nov,2023
Good morning, thank you for the review, customer satisfaction is our priority, we have eliminated the plastic free bottles
Great hotel in the city center. Very close to the tram drop off that runs to the airport. The train station is close as well. Easy to walk to all the museums.
Michael
Stayed 9 nights in Oct 2023
Response from Aurum Hotels - Firenze on 13 Nov,2023
Good morning, thank you for your review, we are happy for your satisfaction
The hotel was just near the train station. Walkable to the city center. Room was small for large luggages. Breakfast was good with a nice view of the Duomo.
MAE ANN
Stayed 3 nights in Oct 2023
Response from Aurum Hotels-Firenze- on 8 Nov,2023
Good morning, thank you for the review, we are happy for your satisfaction.
The property was so close to the tram to the airport. A perfect location to everything.
The room with balcony was simple but clean and comfortable.
The staff were very friendly.
I will stay there again when in Florence.
Christina
Stayed 4 nights in Sep 2023
Response from Aurum Hotels -Firenze- on 12 Oct,2023
Good morning, thank you for the review, we are happy for your satisfaction.
location location location. train station is right at corner and the domo is right behind it via an alley that looks from a harry potter movie full of restaurants and shopping. breakfast was excellent.
only two things i did not like, my room did not have a curtain so there was too much outside light at night, the blinds alone wont do it. second but out of the hotels control is a loose manhole cover plate outside on the street. everytime a car drove over it it went clank clank clank clank all night long
JULIAN
Stayed 5 nights in Oct 2023
Response from Aurum Hotels -Firenze- on 11 Oct,2023
Good morning, thank you for the review, we are happy for your satisfaction.
Was really happy staying here, everything was amazing ❤️
David
Stayed 4 nights in Oct 2023
Response from Aurum Hotels - Firenze on 11 Oct,2023
Good morning, thank you for the review, we are happy for your satisfaction.
10/10 Excellent
Natalia
10 Oct,2023
The rooms are clean and comfortable! The breakfast is great: you could have all you need to start busy day of work exploring Italy. The staff is amazing, they are helpful a friendly. ( Especially Valeria: she is just great!!!!! Thank you Valeria for everything!!!). The location is incredible
Natalia
Stayed 2 nights in Oct 2023
Response from Aurum Hotels - Firenze on 11 Oct,2023
Good morning, thank you for the review, we are happy for your satisfaction.
The staff were nice and helpful, the breakfasts were good, near everything would stay again. Thank you
Matthew
Stayed 4 nights in Sep 2023
Response from Aurum Hotels -Firenze- on 17 Sept,2023
Good morning,Thanks for the review, customer satisfaction is our top priority
4/10 Poor
Estela, Sea Cliff
Travelled with family
9 Sept,2023
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was very small, no air conditioner, no Wi-Fi working. Too expensive for the conditions. I paid 200 Euro per night x basic service.
Estela
Stayed 2 nights in Aug 2023
Response from Aurum Hotels - Firenze on 10 Sept,2023
Hello, we are sorry for your evaluation. The reception is open 24 hours a day for any problem you could point it out to the employee who, as quickly as possible, would have solved any problem encountered
Love this lodging; my room has air conditioning and you can adjust the temperature yourself. Good breakfast with nice view. Very close to train station and major attractions. Highly recommended
Judy
Stayed 4 nights in Aug 2023
Response from Aurum Hotels - Firenze on 2 Sept,2023
Good morning,Thanks for the review, customer satisfaction is our top priority